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Black Bear Diner El Cajon
- Restaurants
- El Cajon, CA
About this business
Location details
1025 Fletcher Pkwy, El Cajon, CA, 92020, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
The service was horrid. waited over 25 minutes for nothing. The place was half empty. I've never had this problem before. I actually got up and left. El Cajon pancake house was a much better choice.
Business response:
Angela , we’re sorry to hear your experience at Black Bear Diner wasn’t up to snuff. We work hard to make sure every diner leaves happy and satisfied with delicious food and great service, and when that doesn’t happen, we want to know about it! If you don’t mind taking the time, please email us at: info@blackbeardiner.com with some details about your visit
Recommendedthe food was fab waitress Shanah was wonderful !!!
Business response:
Keep feeding your inner bear! We look forward to seeing you soon Christine Allen !
Recommendedservice was great, wonderful atmosphere chefs talking to each other reminded me of home. loved it. Thank You!!
Business response:
Thank you so much for your kind words, Marty. We really appreciate you taking the time out to share your experience with us. Keep Feeding Your Inner Bear!
RecommendedGreat food and a great service
Business response:
Thanks for taking the time to let us know about your great experience feeding your inner bear! We’ll be sure to pass your kind words on to our staff. We hope to see you again soon. :-) Keep Feeding Your Inner Bear!
Service was slow and we were missing sides that we ordered. Took a long time to get refills and the sauce bottles were dirty and had a lot of build up on them. Food was ok nothing real special. Nothing made me want to come back again.
Business response:
Irma Vanessa Estrada , we’re sorry to hear your experience at Black Bear Diner wasn’t the best it could be. It’s important to us to make sure every customer feels satisfied when they pay us a visit, and we’d like to address this directly. Please email us at: info@blackbeardiner.com with some details about your experience, and a manager will be back in touch with you very soon.
RecommendedGreat food and customer service!
Business response:
Thanks for the kind words and recommendation, Gerry. Keep Feeding Your Inner Bear! We look forward to seeing you again very soon!
The biscuits and gray are huge, dry and bland. Sent them back and tried the french toast. The french toast was soggy and flat. Tried some of my daughters pancakes and they were mediocre. Then when my waitress went on break her replacement, Ashley didn't check on us once or even introduce herself. I just remembered her name because its mine too. When I went to pay the woman checking us out asked how it was and I told her. We didn't pay. I wont come back here. Dennys is better.
Business response:
Thank you for providing your feedback and letting us know about this issue, Ashley. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. My manager would like to address this. Please send us a little information; like how to contact you, and the diner this is about to: info@blackbeardiner.com
Went to breakfast with my mother, and we were seated, ordered drinks, and then had to "ask" to order.. Coffee's weren't refilled and again we had to "ask" for someone to give us a box. Everyone around us were treated with great customer service.... Don't understand why we were treated so poorly.. I do have one idea in mind, but I'll let that go.... Never going back again.
Business response:
We are sorry to hear about your disappointment regarding your recent visit. We strive to deliver great meals with tremendous service, and it sounds like we let you down. Your concerns will be addressed, and we thank you for your feedback.
I understand being busy but when you have to continually ask for stuff-not organized. Waiting 30 minutes for a drink refill ? Cooks assumed I wanted biscuits and gravy vs asking. My cousin ordered an omelette with 2 extra eggs - cook made omelette and then a baby omelette on the side???? Ask questions and assumed. I don’t see us visiting again! And sadly friends are asking my thoughts-can’t give a favorable review
Business response:
Thanks for your feedback . We are sorry to hear your disappointment over your meal. We strive to serve great meals with great service and it sounds like we let you down. My manager would like to address this personally. Please email us a little detail about your meal and we will be in touch with you. info@blackbeardiner.com
Frequently asked questions about Black Bear Diner El Cajon
How is Black Bear Diner El Cajon rated?
Black Bear Diner El Cajon has a 4.3 star rating with 3,451 reviews.
When is Black Bear Diner El Cajon open?
Black Bear Diner El Cajon is closed now. It will open at 6:00 a.m.