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Black Bear Diner Great Falls
- Restaurants
- Great Falls, MT
About this business
Location details
1420 Marketplace Drive, Great Falls, MT, 59404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 9:00 p.m. |
i am a disabled vet which i have to use a scooter to get around. as we entered Black Bear we look for a wait to be seated, no sign. my wife and i seated our selves only to be made to vacate the table which accommodated my scooter. we were ask to go back by the door. the host finally returned to the front. we did not even know there was a host? we were seated back at the same table we were at. we were told by 2 people there was a wait to be seated sign? when leaving we asked to see the sign and was told THERE WAS NO SIGN!!! ... read more
Business response:
Good Morning Mark, Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with me at charles.russell@mrulc.com or 801-603-7496 and I would like to address this personally. My pleasure, Charles Russell Vice President of Operations
The restaurant is nice but the hamburger I had was was bad. The meat was dry and over cooked. The flavor tasted like meat burned on the barbecue. I won't be ordering another one again.
Business response:
Good Morning Randy, Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with me at charles.russell@mrulc.com I would like to address this personally. My Pleasure, Charles Russell Vice President of Operations
I rec'd an answer from a Charles Russell and he asked for my number to ask some questions. I answered the request and the message came back. My phone number is on the first page with my name.
Business response:
Good morning Patty, I apologize I have not reached you, for some reason your phone number has not come over my email and I cannot locate it in our feedback platform. Please email me at charles.russell@mrulc.com I appreciate the feedback and want to make this right for you. My pleasure, Charles Russell VP of Operations
We arrived at 11:20 on a Saturday morning. We were seated 35 minutes latter, not too ad. My sister ordered a burger with American cheese instead of Swiss and they put both on. I ordered Biscuits & Gravey, hash browns & Sausage links. Not enough gravey, my hash browns were not delivered until I asked about them. 10 minutes latter whe I was finally able to flag down a waitress. I asked for them extra crispy and they weren’t fully cooked. I do plan to go back and give them a second chance. It seams that most of their issu... read more
Business response:
Good Morning Victoria, Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with me at charles.russell@mrulc.com I would like to address this personally. My pleasure, Charles Russell VP of Operations
The food is really good but the service and the wait was not fun at all. I watched people leave that had been seated and not waited on and people leave when the hostess told them there would be a 30 minute wait. I do have a few suggestions for you please. first when you have empty tables and there were 7 when we were there. they should seat the people and at least give them water. You guys are new, people will judge you on the first visit. your hostess is young and not experienced in handling people. No manager was to be fou... read more
Business response:
Good afternoon Ms Vandelac, I apologize for falling short of our standards and expectations. It is our policy to have a manager at the front door working with the staff and communicating with our guests. We should never have open tables and a wait that is not our policy. Can you provide me with a good contact number and time to call as I would like to get more specifics so that I can coach this with my team. I was in the restaurant last week and we changed up our manager schedule so that we had the proper coverage in the... read more
Been in 4 times and it isn't getting much better. Service is slow and the wait staff doesn't listen well. Food when you get it is ok but food sits waiting to be delivered until complete order is ready. I love that a military discount is given but cashier either has to get a manager or says he can do it and then doesn't. Mentioned to staff that the floor walking past the counter into the restaurant was extremely slippery. Was told they must wear special shoes. Great for them but why is the floor that slippery at 8:00 am in th... read more
Business response:
Good Afternoon Mr. Lyczewski, I apologize that we have dropped the ball on your visits. We are addressing each of the issues you spoke about in your review. We are working with the service staff improving their coverage at the tables, we have addressed several issues in our kitchen which gets the food out of the window much quicker, I am a Veteran so I understand over promising and under delivering here if you tell your server that you are a Veteran they will have a manager discount it before you are at the front to pay to... read more
When we walked in a man asked how many, said just a minute walked off and didn't come back. We were greeted by another person who said it would be a 15 minute wait - only half of the tables were occupied so I asked why and she said they were Short Staffed. Our waitress wasn't rude but certainly not pleasant - we ordered - food came, no cornbread, one order of tri tip combo came without the shrimp, another order came without avocado on the California Benedict. After three reminders the corn bread came, a side of avocado was... read more
Business response:
Good Morning Lee, Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at info@blackbeardiner.com I would like to address this personally. My Pleasure, Charles Russell Vice President of Operations
I can't speak to the quality of the food since we never got that far. We were told a 25-30 minute wait. We waited past that time, looking at several empty tables and an entirely empty counter, as well as at several members of the staff standing around casually chatting with each other. We finally just left. Probably won't go back. Honestly, in a community like Great Falls, I don't see this business lasting over a year without serious revision of its operations.
Business response:
Good Morning Aaron, Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and I am truly sorry to hear that standard was not met in your interaction with us. My name is Charles Russell and I am the Vice President of Operations and would like to make this right for you If you could send me a good phone number and time to reach that would be great, My pleasure, Charles Russell, Vice President of Operations
So after several horrible experiences at your pocatello store before it closed. We decided to try the one in Great Falls with my adult children and grandchildren. We were in the restraunt for appx 2 hrs. The food marginal at best. I ordered 2 eggs with 2 pieces of toast. 9 dollars they tried to charge me for it. Of course I didnt pay it. After not being able to talk to the manager ever at the Pocatello store. It was the same in Great Falls. I assume that must be your company policy? How your chain stays in business is beyond... read more
Business response:
Good Evening JK, I apologize that we fell short of our expectations during your recent experience at our Black Bear Diner in Great Falls. I would like to discuss this further please let me know a good number and a great time to touch base with you regarding your visit.
Frequently asked questions about Black Bear Diner Great Falls
How is Black Bear Diner Great Falls rated?
Black Bear Diner Great Falls has a 3.9 star rating with 1,904 reviews.
When is Black Bear Diner Great Falls open?
Black Bear Diner Great Falls is open now. It will close at 9:00 p.m.