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Black Bear Diner McAllen
- Restaurants
- McAllen, TX
About this business
Location details
600 W Expy 83, McAllen, TX, 78501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
Breakfast food is usually pretty good, but geez they are slow! It usually takes anywhere from 45 min to an hour to get our food and we've gone during breakfast and dinner.
Business response:
Thanks for your feedback . We are sorry to hear your disappointment over your meal. We strive to serve great meals with great service and it sounds like we let you down. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
The food is awfully bland not a single person liked what they orderedand my sister's lemonade was THICK like syrup we had to send it back. The service was okay nothing wrong but nothing that made our day better. The ambiance was awful it was muggy I'm not sure if there was something wrong with the ac bc one of the workers tried making it cooler with the thermostat and nothing happened. The only highlight was the gift shop, but even then we we aren't going back.
Business response:
We are sorry to hear about your disappointment regarding your recent visit. We strive to deliver great meals with tremendous service, and it sounds like we let you down. Your concerns will be addressed, and we thank you for your feedback.
Went in , a little hesitant of the food, since the aspect did not look very clean; even though was clean but decided to give it a try. Order something basic, me and wife order meatloaf . The presentation was different , was with dark gravy . The taste was ok . Overall after we finished eating. Came to a conclusion that we won't go back .
I waited over a year since they opened to go. There was a lot of hype about their biscuits and I heard mixed things, so I figured it would be good to give them time to get things on point. It really just wasnt very good. I ordered the big chicken fried steak. It literally tasted like a tv dinner, but with a much better crisp to the batter. The hashbrowns had no seasoning at all. The biscuits are huge, but they just arent very good. Texture is fine, if a bit dry, but they didnt really have flavor. I only had one b... read more
Business response:
We are sorry to hear about your disappointment regarding your recent visit. We strive to deliver great meals with tremendous service, and it sounds like we let you down. Your concerns will be addressed, and we thank you for your feedback.
Had a bad experience Christmas day me and my cousin went to have breakfast at McAllen location got there early, was told by staff that they were not open until 8am so I turned around to let my cousin know as I walked out the lady locked the door behind me .that was very rude of her she could have offered us to wait in seating area until they opened but didn't. I work at a restaurant myself our seating area is small but I make my customers feel wanted and this lady didn't care.so I'm not sure if I will be turning to re... read more
Business response:
Carlos H. , we're sorry to hear your experience at Black Bear Diner wasn't the best it could be. It's important to us to make sure every customer feels satisfied when they pay us a visit, and we'd like to address this directly. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
Let me start by saying I actually love this chain. I'm a regular at one near Houston. I go regularly and usually there is a wait to get in. Not this one. It was close to empty. I should have walked out right then. I ordered small chicken fried steak. Food came out. Steak was in a puddle grease almost no gravy. Cold mashed potatoes. Actually just disgusting. I'd say this place is a hard pass. I mention problem to server with no response. Terrible, no Wonder place was close to empty. If you're the owner( get new management fas... read more
Business response:
Jeff , Thank you for the feedback. we're sorry to hear your experience at Black Bear Diner wasn't up to snuff. We work hard to make sure every guest is happy and satisfied. When that doesn't happen, we want to know about it! If you don't mind taking the time, please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
They yelled at us because we wanted a different seat and they had their backs on us they were talking about us.w
Business response:
Thank you for providing your feedback and letting us know about this issue, Monica. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. My manager would like to address this. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
The pancakes were rubbery and tasted like cardboard. Not at all fluffy like mine at home even though they did look pretty. The chicken fried steak was excellent. It was freezing cold in there as it was a cool day outside but they didn't seem to care about our complains and didn't want to turn the heat up. We ate quickly and left. Very little customers. It was questionable as to why.
I will start by saying that the food took 40 minutes and in the end the food is nothing special, the portions are very large and I think the only good thing on the menu are the biscuits, I think I will never return to this place
Frequently asked questions about Black Bear Diner McAllen
How is Black Bear Diner McAllen rated?
Black Bear Diner McAllen has a 4.3 star rating with 2,003 reviews.
When is Black Bear Diner McAllen open?
Black Bear Diner McAllen is open now. It will close at 10:00 p.m.