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Black Bear Diner Orem
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
RecommendedMy order for delivery was place in the bag sideways so my food was smeared all over the containers, my soup leaked out, plus they forgot 2 items..not happy or impressed
My parents came here and they were discriminated. There was a white couple who arrived after them and they were attended before my parents. My parents weren’t even given water!! After waiting an hour they had to leave - STILL NO WATER/DRINKS. This is disgusting behavior. OREM do better.
Business response:
Sofia , Thank you for the feedback. we're sorry to hear your experience at Black Bear Diner wasn't up to snuff. We work hard to make sure every guest is happy and satisfied. When that doesn't happen, we want to know about it! If you don't mind taking the time, please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
Went in for breakfast in Draper Utah a few weeks ago, stood at the hostess station for almost 10 minutes before anyone even acknowledged me. After I was seated, I waited another 5 minutes without even a “I’ll be right with you” from a waiter. I got up and left. As I was leaving, the girl who seated me stopped me at the door and asked me what I was doing. I said I was going somewhere that wanted my business. Instead of an apology, she complained that she would have to now sanitize my table, like I had waisted her time. An... read more
Business response:
We are sorry to hear about your disappointment regarding your recent visit. Your concerns will be addressed. My manager would like to address this personally. Please email us directly with your first and last name, and phone number to reach you. We will be in touch with you shortly. info@blackbeardiner.com
To keep it simple I will just note all the little things I noticed. 1. In the picture you can see a hair tie and a crayon on the floor that where there when we arrived and remained there until we left. 5 employees all passed these items several times. The floors overall were quite messy. 2. What appeared to be a manager with a blonde a-line cut kept touching her hair. Then immediately grabbed a stack of napkins use to roll silverware to move them out of the way to seat an elderly gentleman. 3. The server was wearing gloves ... read more
Hostess was not attentive and I felt that they discriminated me!!!Therefore I left !!!’
Horrible food. DO NOT WASTE YOUR TIME OR MONEY! Breakfast came out cold, incorrect, and disgusting. Even after sending back food it was brought out AGAIN COLD. A manager never even came to speak with us, we were offered some crappy desserts but declined. We received a small discount but really should have not been charged. The food was really gross, the service was good and we felt bad for the waitress. For those that did eat a bite or two now feel sick :( Awesome .... Ugh
Business response:
Thank you for providing your feedback and letting us know about this issue, Annie. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. My manager would like to address this. Please send us a little information, a good number to contact you, and the diner this is about to: info@blackbeardiner.com
We have been here for an hour. the waiter forgot to put on our order. then people who came after is are getting their food first. the waiter is giving us free drinks.....shit please this is annoying. worst experience here i have ever had here. Someone do something and fix this mismanaged place. breakfast should not take over an hour.
Business response:
Thank you for providing your feedback and letting us know about this issue, Mike. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. My manager would like to address this. Please send us a little information; like how to contact you, and the diner this is about to: info@blackbeardiner.com
I cant believe how terrible our service here was. We go to the american fork one all the time and they are amazing. Today we were sat down and waited atleast an hour to get sat. Normally I'd understand but it wasn't even very busy today? I saw atleast five people behind the bar doing nothing. They were short on servers. The kitchen staff was clearly understaffed. We are pretty understanding but once we finally got seated- they didn't even get us drinks AFTER 20 min. Of sitting... At this point it wasn't even busy at all. ... read more
I have ordered food at this location twice now through Doordash and both times food was missing when it arrived! I called the restaurant and they told me just to have the driver come back and get the missing food but that isn't an option on the app! Apparently this location loves cheating the customer out of their food! 😡
Business response:
Thank you for providing your feedback and letting us know about this issue, Korianne. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please private message us your contact information - my manager would like to address this personally.
Frequently asked questions about Black Bear Diner Orem
How is Black Bear Diner Orem rated?
Black Bear Diner Orem has a 4.1 star rating with 4,268 reviews.
When is Black Bear Diner Orem open?
Black Bear Diner Orem is closed now. It will open at 6:00 a.m.