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Black Bear Diner Pasadena

4.5

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Location details

3497 East Sam Houston Pkwy S, Pasadena, TX, 77505, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 10:00 p.m.
Tue6:00 a.m. to 10:00 p.m.
Wed6:00 a.m. to 10:00 p.m.
Thu6:00 a.m. to 10:00 p.m.
Fri6:00 a.m. to 10:00 p.m.
Sat6:00 a.m. to 10:00 p.m.
Sun6:00 a.m. to 10:00 p.m.
4.52,653 reviews
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Jessie C.'s profile image
Jessie C. 
rating
4 months ago

Food- HORRIBLE Service - HORRIBLE Ambiance - HORRIBLE Took my gorgeous wife there for lunch. Food was tasteless and cold, service was terrible and never went back and will not ever go back! Have a great day! 0- Stars ! 

Business response:

Thanks for your feedback . We are sorry to hear your disappointment over your meal. We strive to serve great meals with great service and it sounds like we let you down. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com 

Katelynn H.'s profile image
Katelynn H. 
rating
6 months ago

The service was terrible. Our waitress was a big older lady with glasses and she left us with no service for over an hour. We had finished our food and were waiting for to go boxes and our check. It wasn't even busy she just wouldn't visit our table because it was two teenagers. The drinks are way overpriced as well in what world should an orange juice be 6 dollars. It was overall the worst experience i have had yet. 

Business response:

We are sorry to hear about your disappointment regarding your recent visit. We strive to deliver great meals with tremendous service, and it sounds like we let you down. Your concerns will be addressed, and we thank you for your feedback. 

Noal S.'s profile image
Noal S. 
rating
8 months ago

Well let me say it was disappointing, Arrived and got in line for seating, wasn't to long a time before was seated. Young man was our waiter, don't remember name, he came right after seated, took our drink order, came back quickly then took brunch order. Well it went down hill from there. We waited and waited and waited, Finally waiter was coming by and I signaled him and asked where our order was. He told me we where waiting on a waffle because they only had one waffle machine. I said are you kidding a waffle! Let me check.... read more

Noal S.'s profile image
Noal S. 
rating
8 months ago

Well let me say it was disappointing, Arrived and got in line for seating, wasn't to long a time before was seated. Young man was our waiter, don't remember name, he came right after seated, took our drink order, came back quickly then took brunch order. Well it went down hill from there. We waited and waited and waited, Finally waiter was coming by and I signaled him and asked where our order was. He told me we where waiting on a waffle because they only had one waffle machine. I said are you kidding a waffle! Let me check.... read more

Jeffrey E.'s profile image
Jeffrey E. 
rating
10 months ago

Dinner was terrible, the wife ordered brown gravy with no pepper, she got white gravy with pepper and ended up in the hospital, not to mention the chicken fried steak was a microwave patty, meal not worth 60.00 

Jeffrey E.'s profile image
Jeffrey E. 
rating
10 months ago

Dinner was terrible, the wife ordered brown gravy with no pepper, she got white gravy with pepper and ended up in the hospital, not to mention the chicken fried steak was a microwave patty, meal not worth 60.00 

Isaura C.'s profile image
Isaura C. 
rating
a year ago

We have been here for breakfast and it was good. We stopped by for dinner and the food was pretty sad. We ordered the chicken fried steak, chicken strips, and kids chicken Alfredo. The chicken fried steak had ground beef texture with a really hard coating. The chicken Alfredo was dry and the noodles looked and felt old. The chicken fried steak came with a house salad and that should have been an indicator of how the rest of the food would be. It was missing all the regular "house salad" stuff. Place was pretty lonely, I... read more

Isaura C.'s profile image
Isaura C. 
rating
a year ago

We have been here for breakfast and it was good. We stopped by for dinner and the food was pretty sad. We ordered the chicken fried steak, chicken strips, and kids chicken Alfredo. The chicken fried steak had ground beef texture with a really hard coating. The chicken Alfredo was dry and the noodles looked and felt old. The chicken fried steak came with a house salad and that should have been an indicator of how the rest of the food would be. It was missing all the regular "house salad" stuff. Place was pretty lonely, I... read more

Monica L.'s profile image
Monica L. 
rating
a year ago

Ordered pickup and arrived after notification order was ready for pickup. I waited while the server checked out customers, seated customers. After I gave her my name for pickup I waited and watched her wait on inside diners, while my food sat at the kitchen counter for 15 minutes. Another server eventually brought my order. Completely unacceptable. I have picked up orders from restaurants that have a designated pickup setup. 

Business response:

We are sorry to hear about your disappointment regarding your recent visit. Your concerns will be addressed. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com 

Frequently asked questions about Black Bear Diner Pasadena

How is Black Bear Diner Pasadena rated?

Black Bear Diner Pasadena has a 4.5 star rating with 2,653 reviews. 

When is Black Bear Diner Pasadena open?

Black Bear Diner Pasadena is open now. It will close at 10:00 p.m.