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Black Bear Diner Puyallup
- Restaurants
- Puyallup, WA
About this business
Location details
10404 156th Street East, Suite 101, Puyallup, WA, 98374, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 7:00 a.m. to 9:00 p.m. |
Terrible customer service. Terrible food. Terrible staff.
Business response:
Thank you for providing your feedback and letting us know about this issue, Jessica. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. My manager would like to address this. Please send us a little information; like how to contact you, and the diner this is about to: info@blackbeardiner.com
RecommendedHad good food and service tonight. Hadn't been in two year's it was so bad back then. We are glad we gave it another try .
Business response:
Thank you so much for your kind words, Roxann. We really appreciate you taking the time out to share your experience with us. Keep Feeding Your Inner Bear!
food was very undercooked.
Business response:
Thanks for your feedback . We are sorry to hear your disappointment over your meal. We strive to serve great meals with great service and it sounds like we let you down. My manager would like to address this personally. Please email us a little detail about your meal and we will be in touch with you. info@blackbeardiner.com
First off let me say that we have frequented this restaurant many times. We have had slow service before but this takes the cake. We (my two kids and I) were seated and our server came and grabbed our drink order and meal requests. Food came out fast and great.......but here’s the kicker.....once our food was set in the table not one server ever came back to check on us....they were not busy as only four tables had customers.......no drinks were refilled.....had to flag someone down three times for a serving of ranch....by t... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Teaja. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please send us a little information; like how to contact you, the diner this is about. info@blackbeardiner.com
Came in and it wasn’t very busy for something to sit and eat before I had to head to work. Waited for our food for an hour and nothing. Just got our water and ended up having to ask for to-go boxes, food still is not here, even after asking for boxes. Slow service, bad service. The waitress was very friendly though. I understand sometimes things can get backed up, but I did not expect to be waiting for over an hour, then when my husband went to pay, he was in line, and another waitress escorted a group of people in front of... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Kay. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at info@blackbeardiner.com - my manager would like to address this personally.
I can't say don't go strongly enough. From dirty glasses to dirty floors, poor service and bad food. All you can eat fish with a 30 min wait for 1 piece more and when it finally comes I get the bill and am told they're out of fish. Go anywhere else.
Business response:
We are sorry to hear about your disappointment regarding your recent visit. We strive to deliver great meals with tremendous service, and it sounds like we let you down. Your concerns will be addressed, and we thank you for your feedback.
didn't improve much. waitress was real good.
Business response:
Thank you for the feedback. We're always trying to make dining at Black Bear Diner the best experience it can be, so thank you for taking the time to share your thoughts.
Their food is really good, but don't order to-go. They always mess it up, whether you pick it up yourself or you get it from something like DoorDash.
Business response:
Thank you for the feedback. We're always trying to make dining at Black Bear Diner the best experience it can be, so thank you for taking the time to share your thoughts. Keep Feeding Your Inner Bear!
My boyfriend and I had heard such good things about this place, I was so excited to check them out for brunch yesterday. We got seated quickly but the rest of the service was slow. Having worked in the food industry for 10 years I am very patient with food establishments. Our server greeted us and apologized for the wait, it was a fairly busy Saturday brunch so I understand. We placed our orders (chicken fried steak for me, bear claw French toast for my boyfriend) and while waiting for our food, about 1/3 of the restaurant c... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Rachel. We hope that you are feeling better and want you to know that we set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please private message us your contact information - my manager would like to address this personally.
Frequently asked questions about Black Bear Diner Puyallup
How is Black Bear Diner Puyallup rated?
Black Bear Diner Puyallup has a 4.2 star rating with 3,947 reviews.
When is Black Bear Diner Puyallup open?
Black Bear Diner Puyallup is open now. It will close at 9:00 p.m.