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Black Bear Diner Redmond
About this business
I ordered a steak which was undercooked. I sent it back and it returned undercooked so I ont ate the edges that was crisp. when I went to pay, the clerk asked how my meal was and I said it was terrible. she asked why and after I explained, she replied it's the chance I take when ordering a steak at a non steak house. unacceptable....
We arrived at the restaurant at 6:45, with a group of 11. We were not greeted for five minutes, and as we about to leave, a waiter approached the front. We were told that we wouldn't be able to get one table, so we offered to split into two tables. He said he would have to check and then left for several more minutes. He returned and told us there was actually a large enough table, but it was "super filthy." We were again asked to wait, and then escorted to what was still dirty table for ten. We asked for another chair, and ... read more
As we were seated we were asked what we'd like for drinks. We didn't actually get those drinks until after our meals were delivered to the table. At that point the waitress said she would go get our missing muffins. We never did get them ... nor did we get the fruit bowl we had ordered with out meals (an alternative to green beans). In fact after we received the drinks, we never saw the waitress again until the check was delivered. We inquired about the missing muffins and the missing fruit when she brought the check. The wa... read more
The restaurant is so understaffed. We keep trying but it never gets better. Sat for 25 min without anyone even coming to take an order. I had to get the young man that was clearing tables to get us a cup of coffee
Never ever deliberately withheld tip, but this time I did. Meatloaf: requested gravel on the side. Came drowned in gravy plus an extra bowl of gravy for $1.39. Asked if wanted loaded baked potato -- yes. Not informed that's another $.99. Floors/carpet were dirty; 20 mins. to receive water. Classic burger order came as a cheeseburger with processed cheese. On a VERY flimsy bun typical of fast food. Would not accept a Discover credit card. We shall certainly to go there again. Waiter could not explain this.
Business response:
Hi Jane, I'm very apologetic on your experience you had with our diner!! After reading your comment, I took the time to retrain my serving staff on better communicating with our guests and letting them know to fully appreciate our guests!!. To better understand the situation with us not accepting the Discover card, we have not accepted that specific card in about 8 years. The Discover card business wanted to increase their business fees on us so instead of having to gouge our guests with these fees and raise prices we decid... read more
Have always love Black Bear Diner, my kids make fun of me I talked it up so much. So when my Brother and his family from Calif were visiting and they wanted to eat out, I said Black Bear diner Yes! What a disaster, The staff acted like they were in their first day at middle school they had not a clue how to serve in a restaurant. We waited for our food forever and when it came after we kept asking what's happening the answer they gave was they didn't know. I love the pot roast, they gave me something, god knows what it was, ... read more
***TEST*** This is a test email. Please forward this email to Denise Johnson when You receive it so we know your comment/distribution works properly. Denise Johnson denise.johnson@blackbeardiner.com
Business response:
It works
The food and service were decent. I did however want to bring up that our server stole our credit card information. I used this card for the first time in over a month at your establishment and now am having to get a new card because of a charge made to grubhub.com online for $167 dollars and the transaction was made from an IP address in Redmond and the only place we have used the card out of controlled purchases was this establishment. I just want to give you a heads up as unfortunately we will no longer be dining there un... read more
Business response:
Hi Heath, this is Crystal the FOH manager you had communicated with. I wanted to touch base with you to see if you had received any more information with your credit card company about the situation. If you can please shoot me an email back. Thank you very much!! Crystal
Frequently asked questions about Black Bear Diner Redmond
How is Black Bear Diner Redmond rated?
Black Bear Diner Redmond has a 3.6 star rating with 1,946 reviews.
When is Black Bear Diner Redmond open?
Black Bear Diner Redmond is permanently closed.