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Black Bear Diner Turlock
- Restaurants
- Turlock, CA
About this business
Location details
3050 N Tegner Road, Turlock, CA, 95380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 7:00 a.m. to 7:00 p.m. |
We've been to this establishment before as well as the one in Modesto and this last visit was less then exciting. There is something seriously wrong with the employees here. My wife says its not their fault and that it is management that is failing to keep the employees trained properly. When we walked in, there were already customers lined up at the register trying to pay their bills but no employee in sight at the register. We waited nearby to be seated for about 4 minutes when a young male employee showed up but instead ... read more
We've been to this establishment before as well as the one in Modesto and this last visit was less then exciting. There is something seriously wrong with the employees here. My wife says its not their fault and that it is management that is failing to keep the employees trained properly. When we walked in, there were already customers lined up at the register trying to pay their bills but no employee in sight at the register. We waited nearby to be seated for about 4 minutes when a young male employee showed up but instead ... read more
asked for the open face turkey sandwich with yellow turkey gravy. A young man delivered it with beef gravy, told him the mistake and he took it back, then brought it back out with sausage gravy. Told him it was wrong and that I asked for yellow turkey gravy to which he now stated they don't have it. So I canceled my order. Waiter shows up, I explain and he proceeds to tell me they do have the turkey gravy. Count our losses and as we pay the bill the wife points out some cream pies and the kid behind the counter has NO idea w... read more
asked for the open face turkey sandwich with yellow turkey gravy. A young man delivered it with beef gravy, told him the mistake and he took it back, then brought it back out with sausage gravy. Told him it was wrong and that I asked for yellow turkey gravy to which he now stated they don't have it. So I canceled my order. Waiter shows up, I explain and he proceeds to tell me they do have the turkey gravy. Count our losses and as we pay the bill the wife points out some cream pies and the kid behind the counter has NO idea w... read more
Omg I overheard the conversation of the waitress getting fired when she told her table. She handled it professionally, but what they did was absolutely disgusting. I've decided to never go back until the management is replaced!
Omg I overheard the conversation of the waitress getting fired when she told her table. She handled it professionally, but what they did was absolutely disgusting. I've decided to never go back until the management is replaced!
My family and I dined in last night and tonight, although our experience tonight was cut short because half of the menu items could not be served due to not having food in stock so we only paid for our drinks and left. We witnessed many customers complaining and even giving the servers a hard time which ruined the entire atmosphere and was unpleasant for us all. The waitress (Ana - I believe was her name) politely notified us from the beginning that they were not serving those items at the moment (which was everything we had... read more
Business response:
Thank you for letting us know about your visit. Unfortunately, the restaurant industry is experiencing a severe labor shortage that is not always obvious, like staffing. This is resulting in very real consequences in our diners. We know that during this challenging period, we may fall short in our commitment to provide you with the amazing guest experience you expect from Black Bear Diner and we are heartbroken to hear you did not receive the level of great food and great service that you have come to expect from us. Please ... read more
My family and I dined in last night and tonight, although our experience tonight was cut short because half of the menu items could not be served due to not having food in stock so we only paid for our drinks and left. We witnessed many customers complaining and even giving the servers a hard time which ruined the entire atmosphere and was unpleasant for us all. The waitress (Ana - I believe was her name) politely notified us from the beginning that they were not serving those items at the moment (which was everything we had... read more
Business response:
Thank you for letting us know about your visit. Unfortunately, the restaurant industry is experiencing a severe labor shortage that is not always obvious, like staffing. This is resulting in very real consequences in our diners. We know that during this challenging period, we may fall short in our commitment to provide you with the amazing guest experience you expect from Black Bear Diner and we are heartbroken to hear you did not receive the level of great food and great service that you have come to expect from us. Please ... read more
For the record, I emailed them before posting here. I tried to let them know about this experience privately, but they ignored me. I had the single-worst dining experience I've had in years at the Black Bear Diner in Turlock on 11/26/21 between 8:30 a.m. and 10:15 a.m. Our waiter took our drink order right away, but it took somewhere between 35-45 minutes for our waiter to take our meal order. There was a couple that was seated immediately before us who got their food and left before we even placed our order. We finall... read more
Frequently asked questions about Black Bear Diner Turlock
How is Black Bear Diner Turlock rated?
Black Bear Diner Turlock has a 4.2 star rating with 1,714 reviews.
When is Black Bear Diner Turlock open?
Black Bear Diner Turlock is open now. It will close at 7:00 p.m.