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Black Bear Diner Yucca Valley
- Restaurants
- Yucca Valley, CA
About this business
Location details
57084 29 Palms HWY, Yucca Valley, CA, 92284, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 9:00 p.m. | |
| Tue | 6:00 a.m. to 9:00 p.m. | |
| Wed | 6:00 a.m. to 9:00 p.m. | |
| Thu | 6:00 a.m. to 9:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 9:00 p.m. |
Took my kids here for lunch and let me tell you I think we found a more beard hair in my daughters pancakes and there was on the cooks face don't even get me started about the manager he is completely rude and when you try to tell him something was wrong with his restaurant he acted like an entitled bratit was pretty clean and we did get food because there was no one else there
Took too long to seat us, understaffed. Nobody greeted us or even acknowledged us. The restraunt was no where near full of guest, so I don't understand why the wait was long. We ended up going down the street to western diner which had 1 waitress serving 7 different tables quickly, efficiently, had the best service & better food there. I would recommend going there instead of eating at this chain restaurant.
Business response:
Thank you for the feedback. We're always trying to make dining at Black Bear Diner the best experience it can be, so thank you for taking the time to share your thoughts.
Positives- inside was clean and well decorated. Coffee and French fries were good. Biscuits are huge! Negatives- the burger, grilled cheese and and chicken strips were poor quality. It seemed to be a low quality frozen patty for the burger. The price point was $17-$18 for that. We were served drinks in dirty cups and food particles- maybe the dishwasher isn't working well? Not the best service- forgot the sides we ordered and didn't refill drinks without us asking. Not great service and too high of prices for quality of... read more
Business response:
Lauren J. , we're sorry to hear your experience at Black Bear Diner wasn't the best it could be. It's important to us to make sure every customer feels satisfied when they pay us a visit, and we'd like to address this directly. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
food was burnt and over cooked. service was not that great. Had to wait 20 minutes for the check then when we went to pay the girl at the register said it would be about 5 minutes to pay with a gift card as the manager was busy. Not going to go back
Business response:
We apologize for falling short of your expectations. We will address the issues with our food quality and service. Thank you for your feedback.
Waited 15 minutes up front at 8pm. Just popped in to buy a dessert. Someone finally saw me standing there and I was helped by Sam who obviously did not want me to be there and it showed. I hate feeling inconvenient but I did come in to purchase something. No one was at the host stand or checkout. Pretty terrible service. I've been in to eat before too and nothing has changed. I just gave benefit of the doubt since they first opened but holy hell this place sucks.
Finally me and my family decide to go to black bear we got there at 8:56 pm. I was very unsatisfied with my visit when I arrived, the door was locked and people staring at us laughing. My family and I felt very uncomfortable. Not coming back again.
does the service and the people who work there are very pleasant. And the fact that I've been there a few times before. Pains me to write this review, but I was definitely food poisoned by them on a dessert the banana cream pie. 36 hours later I am up to write the review because I have been so sick since then.
Dinner on 3/16 was a disaster. Husband's hamburger was burnt black. Two of our party had prime rib and both were over cooked and they couldn't eat them. The saving grace was the waitress Dez. She was professional and helpful. Probably will not go back. Comfortable area and friendly staff could not make up for really bad dinner.
Been here 3 times. 1st time was lunch food was cold and tasted bad. 2nd for breakfast 10 minutes didn't even have someone come by to get at least a drink I left. I decided to give them one more chance today for breakfast. Service was quick but coffee was Luke warm. When the food came out it was cold and tasted uncooked.
Frequently asked questions about Black Bear Diner Yucca Valley
How is Black Bear Diner Yucca Valley rated?
Black Bear Diner Yucca Valley has a 4.4 star rating with 1,334 reviews.
When is Black Bear Diner Yucca Valley open?
Black Bear Diner Yucca Valley is open now. It will close at 10:00 p.m.