About the Author

Shruti is a Content Marketing Writer at Birdeye, a leader in online reputation management. Her articles rank for many featured snippets positions on customer experience and social media topics. She started her career as a Copywriter in 2014 & believes in 'No jargon, just real talk' content philosophy that is easy to read and simpler to implement. Occasionally, you may find her anecdoting Birdeye platforms in her articles, which is done to help you choose the best customer experience software.  When off-screen, she travels the world with a cup of chai.  Connect with Shruti Dugar on LinkedIn.

Shruti Dugar

Content Marketing Writer