Bluebird Care Bromley - Home Care & Live-in Care

4.6

Home Health Care
Bromley

About this business

Healthcare Home Health Care

Location details

67 Chatterton Rd, Bromley, BR2 9QQ, United Kingdom

Get directions

Weekday	Schedule	Status
Mon	8:30 a.m. to 5:00 p.m.
Tue	8:30 a.m. to 5:00 p.m.
Wed	8:30 a.m. to 5:00 p.m.
Thu	8:30 a.m. to 5:00 p.m.
Fri	8:30 a.m. to 5:00 p.m.
Sat	Closed
Sun	Closed

4.665 reviews

Select a rating

J S

4 years ago

Overall service is satisfactory. Frequent changes of carer are difficult. I recently had eight different staff in one week and two of whom were new to me. Timings change vary up to one hour and I would prefer morning visit to be about 10 am and evening around 6 pm.

Business response:

Dear John, many thanks for bringing these issues to our attention. We’re sorry to learn things have fallen short of your expectations. As we’re visiting twice a day, we allocate a team of carers so there’s usually a familiar face as a back-up if needed. We can see that in May-21 we paid you 59 visits with 10 different carers, but 8 in a single week is more than we’d like. Unfortunately, one of your regular carers recently relocated, so we’ve done our best to plug the gaps while we look for a permanent solution. Re timings, w... read more

Sophia E

4 years ago

I am truly grateful to Bluebird's carer and all other staff who continue to go above and beyond to look after my mum's daily care. This last year has been so difficult for everyone, yet this brilliant team has never let us down. There have even been a few laughs along the way, lots of kindness, and of course, the all-important diligence. Can't recommend it enough! Thank you.

Business response:

Thank you for taking the time to pen this review, and for your enthusiastic feedback; we really appreciate it. This last year has been one of the unprecedented challenges, but we've got through it (well, almost - we hope!) thanks to the collective efforts and dedication of our frontline care staff and back-office support team, who have stuck it through, unphased, it what must have been the most difficult year in living memory to be working in the healthcare sector. We're very glad to read the service to Mum hasn't suffered, ... read more

A T

4 years ago

We are happy and comfortable with our carers. They carry out the tasks we have asked them to do, at the same time as being friendly and chatty. We like the process of 'openness' so we can be kept informed.

Business response:

Many thanks for your valued feedback, very pleased to read you're happy with the service. Regarding your last comment, I think you're referring to open pass, the family app side of the PASSsystem, our digital Care Plan management platform, which gives approved relatives, friends and advocates access to daily care notes, the weekly roster and the full care plan. This app is a standard feature of our service and is free to use for all customers/family groups, should they wish. Many thanks once again.

M C

4 years ago

Pleased with the service.

Business response:

Thank you for taking the time to review us, much appreciated.

L O

4 years ago

Mums care has been excellent throughout - she has had several carers visiting, and all have been thorough, respectful, but friendly. Reasons have been given when carers have not been able to attend, and alternatives have been introduced.

Business response:

Thank you for taking time to pen this review, much appreciated. Very happy to read you've been satisfied with the service.

William H

5 years ago

My wife is a dementia patient, so far me the most important aspects of care is interaction and communication. Bluebird carers all like talking to patients.

Anthony R

5 years ago

Good in some way so I can see someone is coming in daily. Should have clean flat and bathroom on a daily basis. Now it seems like I don't have a carer daily. At present I can see laundry bag is full, the floor is dirty so carer should have looked at this. Since I have not had a shower for the last 3 days now due to bathroom repairs so carer should have focussed on different things like sweeping floor, cleaning the toilet, change bed liner, clean dirty

Business response:

Thank you for your feedback. While you do have visits Mon-Fri, it seems housework has only been requested on certain days, though we acknowledge that on the days on which it is carried out, it is not being done to a high enough standard. We apologise and will be in touch to discuss how we can make your care plan clearer in this regard. We also note that your openPASS access (our mobile app which facilitates online access to the weekly roster, care plan and daily care notes) has not been fully activated. If you would like to ... read more

H A

5 years ago

Staff are friendly and carry out their duties professionally and pleasantly. They are reliable and can be depended on.

Business response:

Thank you for taking the time to submit your feedback. We're pleased to hear you're happy with the service we've provided.

Jim P

6 years ago

The staff are generally very helpful and caring. The carers are patient and understanding of my difficulties. They mostly arrive punctually - this only doesn't happen because of circumstances beyond their control e.g. traffic problems. The organisation is reliable and professional.