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Bluebird Care Edinburgh
- Home Health Care
- Edinburgh
About this business
Location details
Unit 31, Castlebrae Business Centre, 40 Peffer Place, Edinburgh, EH16 4BB, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 2:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Our first experience with a care company for mum was summer 16 and it was not good, therefore following another lengthy stay in hospital my sister and I did our homework. I met with Bluebird prior to making our final decision and once we confirmed, we met again to go over, in fine detail, mums needs. The deputy manager came to meet mum in the hospital as did her 2 primary carers. There was also training to do as my mum is PEG fed. Bluebird liaised with the hospital ensuring the staff were trained appropriately. Our aim was ... read more
Business response:
Thank you for your very kind and thoughtful comments, I will pass these on to the team.
Bluebird have never put a foot wrong despite complex and rapidly changing needs- my husband has young onset Parkinson's. The carers have been of an exceptional standard and training. The administration flexible and very efficient. Bluebird is a bit more expensive than others but is worth it.
Business response:
Thank you very much for your very kind comments. I will pass these on to the relevant staff involved in the care of your husband. We will continue to work extremely hard to maintain these high levels and we appreciate the faith you place in us.
I have used this company for two years since needing help with showers, washing hair etc after developing cracked vertebrae through osteoporosis. They have tried to match my two carers to my demands and especially that I like the same people it establishes trust, saves time so we can have a coffee together whilst putting the world to rights, very important for someone living on their own.
Extremely poor service recently. Left a message for a carer not to call yesterday but still turned up. Very inconvenient and poorly managed company (at least here in Edinburgh). I was aghast at how poorly their care has been for my mother. They only seem to be interested in money rather than service.
Business response:
Thank you for taking the time to speak with our supervisor about this review and we appreciate and understand your feeling of frustration when you wrote this. As we discussed, when you cancel visits with little notice, sometimes our care teams have busy mornings and like on this occasion, didn't check their phone for the message that you'd cancelled the care call. It was good to hear that you are indeed happy with the quality of our care services however and now know the right people to contact should you ever have to cancel... read more
Frequently asked questions about Bluebird Care Edinburgh
How is Bluebird Care Edinburgh rated?
Bluebird Care Edinburgh has a 4.7 star rating with 124 reviews.
When is Bluebird Care Edinburgh open?
Bluebird Care Edinburgh is closed now. It will open on Monday at 8:30 a.m.