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Bluebird Care Edinburgh
- Home Health Care
- Edinburgh
About this business
Location details
Unit 31, Castlebrae Business Centre, 40 Peffer Place, Edinburgh, EH16 4BB, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 2:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have been delighted to see first-hand how friendly, attentive and unflappable the various carers are, who are looking after my elderly parent on a daily basis. Their recovery from some recent ailments is no doubt in part due to the careful and skilful work of the Bluebird carers, who also keep my parent's spirits up.
Business response:
Thank you so much for your review of our service. Your kind words will be shared with all our team and mean so much during these challenging times in our sector.
Bluebird has great people (both carers and management) and it has been a pleasure working with them. Having the same person visit each time is important to my mum, who struggles with getting to know different people, and Bluebird has been good with this. Communications have sometimes not been as great as they could have been, but we are working on that. We all know the pressure care services are under, and I feel Bluebird are trying hard to be reliable and professional.
Business response:
Thank you so much for taking the time to review our services for your mum. We are delighted to hear that even during the most difficult times facing our sector we have been able to provide the continuity of care so important to her. We take on board your comments about communication and as a team, we are disappointed to have dropped the ball on this occassion. If you'd like to elaborate on this, I would be more than happy to hear from you. Your kind words have been passed on to the staff involved.
I have experienced Bluebird care for over two years, a lifeline for me in these has times of Covid. The physical help has been wonderful, but also the carers company is invaluable. It helped me feel a part of life, even though I am housebound. Their presence and our chats have taught me so much, especially when sharing different cultures. The times in their company can become my world, and then I realise that this is their workplace. They have a life so apart from mine. They have the gift of sharing time with me as if that t... read more
Business response:
Thank you for taking the time to leave a review. We are dedicated to continuously improving our practice, and your feedback is highly valued. We'd welcome the opportunity to discuss your score of 3/5 for management at our next review with a view to improving your opinions in this area.
I have been very happy with the care provided for my mother continuity of care is really important and she has the same carer for 3 visits most of the days. She enjoys the company and needs practical help. Bluebird Care has allowed my mother to stay at home which she really wants to do with 4 visits a day. I have been pleased that they contact me immediately if there are any issues with my mother's health and together we have worked well to look after her.
Business response:
Thank you for taking the time to leave a review. We are dedicated to continuously improving our practice and your feedback is highly valued. Your comments have been passed to Mum's care team who will be thrilled at this recognition and their role in keeping Mum safe at home.
Care has been great and has given me peace of mind that my mum is having a good meal and a chat with a caring person once a day.
Business response:
Thank you for taking the time to leave a review. We are dedicated to continuously improving our practice and your feedback is highly valued. Your kind words will be passed to Mum's care team.
Reliable and punctual. Carers are professional and friendly. Treating us with respect as individuals, they show genuine interest and work safely and well protected by PPE.
Business response:
Thank you for taking the time to leave a review. We are dedicated to continuously improve our practice and your feedback is highly valued. Disappointing you feel that the excellent care we provide isn't value for money and we'd love to discuss this with you further.
We just started using Bluebird Care in December 2021 and have only positive comments to make. From the starting point of trying to get appropriate hours to cover mum's needs, I found the admin staff very helpful and good at keeping in touch. The carers going into mum are friendly and professional and very willing to help mum feel happy and secure. It gives me great reassurance to be told that they are there to help the family as well as doing what they can for my mum. I always appreciate the phone call to tell us if a carer ... read more
Business response:
Thank you for taking the time to leave a review. We are dedicated to continuously improve our practice and your feedback is highly valued. Your comments have been shared with the team who are truly pleased to know they are making a difference.
After two and a half years of mostly excellent continuity of care, for my mother, from very competent, caring carers, and very good communication, I am sad to report that in the last few months, things have been spiralling down to the point now, that communication between the office and client is practically non-existent. Times of visits are changed without consultation, by as much as twenty-five minutes; some visits are left unallocated until the very last minute, with unsuitable carers being offered, some visits I am asked... read more
Business response:
Hello Jean, Thank you for taking the time to leave us a review and providing us with feedback. We take all feedback very seriously and pride ourselves in the normal excellent reviews we receive. We’re sorry to hear that your experience is not matching your expectations. Whilst this last year has been like no other, we have had to endure very difficult times in supporting everybody during the Coronavirus outbreak and through these unprecedented times. We cannot respond more fully on this platform due to GDPR, but conversation... read more
I have used Bluebird Care for about 5 or 6 years, mostly for housework. I find most carers friendly and willing to do what I ask. They treat me with respect. I would rate most staff as excellent but one or two are not so friendly. However, I get a host of different carers sometimes without notice of who is coming. Recently, I have had appointments cancelled at very short notice. Apparently, this is due to staff sickness. I also require a carer at a specific time once a fortnight - this is not always provided.
Business response:
Thanks so much for taking the time to review our services and we apologise for falling short of the mark in providing your cleaning service. It was lovely to speak with you on the phone and we will put in place the things discussed immediately. Delighted to learn that despite your experience in some areas you are keen to work with us to regain our normal excellent service. Your comments have been shared with all of our team and acted upon. Thanks again; your opinion really matters to us.
Frequently asked questions about Bluebird Care Edinburgh
How is Bluebird Care Edinburgh rated?
Bluebird Care Edinburgh has a 4.7 star rating with 112 reviews.
When is Bluebird Care Edinburgh open?
Bluebird Care Edinburgh is closed now. It will open on Monday at 8:30 a.m.