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Bluebird Care Edinburgh
- Home Health Care
- Edinburgh
About this business
Location details
Unit 31, Castlebrae Business Centre, 40 Peffer Place, Edinburgh, EH16 4BB, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 2:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am very grateful for the care we receive from Bluebird Care without whom my father would not have been discharged from the hospital. It is good to have him home and in the good hands of capable carers to bathe, dress and attend to his catheter. Thank you.
Business response:
Thank you for taking the time to review our care at home service for your father, it must be such a relief to have him back in his own home, being looked after by caring professional carers. I'm happy to discuss with you your thoughts on how we as a service, can get the 5 stars for the other areas which are marked as 4. This provides valuable insight on how we as a business can improve and merit the 5 stars overall.
I can honestly say my mum's carers have been amazing. They have built up a good relationship and tend to her every need! They are reliable and compassionate and although my mum was reluctant at first, she wouldn't be without them now.
Business response:
Thank you very much for taking the time to leave us such a lovely review. We are really pleased to hear that we have changed mum's mind about her help at home allowing her to live independently at home. Your kind words will be shared with the team involved in mum's care as this matters so much to us all.
Bluebird Care was a godsend when they started with my aunt during the first lockdown in 2020. They have provided excellent service and excellent carers with some going above and beyond the call of duty for my aunt. The app was a great communication link to keep up to date with the day-to-day care notes. Having been through some difficult and challenging times, Bluebird did their utmost to keep us informed and to seek alternative solutions with staff shortages due to the Pandemic. Sadly, my aunt now needs a nursing care home ... read more
Business response:
Thank you so much for your excellent review. This means so much to all involved in your aunt's care and your comments will be shared with them. Hoping her transition to nursing care goes just as well.
Everyone I’ve dealt with at Bluebird has been warm, polite and helpful. Getting care set up for my mother was made as easy as possible, with home visits to assess her carried out sensitively. My mother has benefitted greatly from her care package. She enjoys the chat she has with the carers as much as the support they give. Every care has been taken to ensure my mother is comfortable and happy with the service.
Business response:
Thank you so much for your 5-star review. This means the world to us knowing we are achieving what we set out to do in every hour of care we deliver. Delighted mum is enjoying the company of our carers. Your compliments will be shared with everyone involved.
My brother was well cared for by Bluebird Agency. There was a brief spell when things didn’t work so well, but this was quickly dealt with and resolved. The carers were very caring and looked after him very well. The flat was kept very tidy and my brother always looked very smart and happy. As his health deteriorated, the carers were able to give him the support he needed. The carers also visited him in hospital, which he really appreciated.
Business response:
It's much appreciated that you have taken the time to review our service. Your kind words mean so much to all the team and me. Thank you.
I have been delighted to see first-hand how friendly, attentive and unflappable the various carers are, who are looking after my elderly parent on a daily basis. Their recovery from some recent ailments is no doubt in part due to the careful and skilful work of the Bluebird carers, who also keep my parent's spirits up.
Business response:
Thank you so much for your review of our service. Your kind words will be shared with all our team and mean so much during these challenging times in our sector.
Bluebird has great people (both carers and management) and it has been a pleasure working with them. Having the same person visit each time is important to my mum, who struggles with getting to know different people, and Bluebird has been good with this. Communications have sometimes not been as great as they could have been, but we are working on that. We all know the pressure care services are under, and I feel Bluebird are trying hard to be reliable and professional.
Business response:
Thank you so much for taking the time to review our services for your mum. We are delighted to hear that even during the most difficult times facing our sector we have been able to provide the continuity of care so important to her. We take on board your comments about communication and as a team, we are disappointed to have dropped the ball on this occassion. If you'd like to elaborate on this, I would be more than happy to hear from you. Your kind words have been passed on to the staff involved.
I have experienced Bluebird care for over two years, a lifeline for me in these has times of Covid. The physical help has been wonderful, but also the carers company is invaluable. It helped me feel a part of life, even though I am housebound. Their presence and our chats have taught me so much, especially when sharing different cultures. The times in their company can become my world, and then I realise that this is their workplace. They have a life so apart from mine. They have the gift of sharing time with me as if that t... read more
Business response:
Thank you for taking the time to leave a review. We are dedicated to continuously improving our practice, and your feedback is highly valued. We'd welcome the opportunity to discuss your score of 3/5 for management at our next review with a view to improving your opinions in this area.
I have been very happy with the care provided for my mother continuity of care is really important and she has the same carer for 3 visits most of the days. She enjoys the company and needs practical help. Bluebird Care has allowed my mother to stay at home which she really wants to do with 4 visits a day. I have been pleased that they contact me immediately if there are any issues with my mother's health and together we have worked well to look after her.
Business response:
Thank you for taking the time to leave a review. We are dedicated to continuously improving our practice and your feedback is highly valued. Your comments have been passed to Mum's care team who will be thrilled at this recognition and their role in keeping Mum safe at home.
Frequently asked questions about Bluebird Care Edinburgh
How is Bluebird Care Edinburgh rated?
Bluebird Care Edinburgh has a 4.7 star rating with 123 reviews.
When is Bluebird Care Edinburgh open?
Bluebird Care Edinburgh is closed now. It will open on Monday at 8:30 a.m.