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Bluebird Care Edinburgh
- Home Health Care
- Edinburgh
About this business
Location details
Unit 31, Castlebrae Business Centre, 40 Peffer Place, Edinburgh, EH16 4BB, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 2:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Care has been great and has given me peace of mind that my mum is having a good meal and a chat with a caring person once a day.
Business response:
Thank you for taking the time to leave a review. We are dedicated to continuously improving our practice and your feedback is highly valued. Your kind words will be passed to Mum's care team.
Reliable and punctual. Carers are professional and friendly. Treating us with respect as individuals, they show genuine interest and work safely and well protected by PPE.
Business response:
Thank you for taking the time to leave a review. We are dedicated to continuously improve our practice and your feedback is highly valued. Disappointing you feel that the excellent care we provide isn't value for money and we'd love to discuss this with you further.
We just started using Bluebird Care in December 2021 and have only positive comments to make. From the starting point of trying to get appropriate hours to cover mum's needs, I found the admin staff very helpful and good at keeping in touch. The carers going into mum are friendly and professional and very willing to help mum feel happy and secure. It gives me great reassurance to be told that they are there to help the family as well as doing what they can for my mum. I always appreciate the phone call to tell us if a carer ... read more
Business response:
Thank you for taking the time to leave a review. We are dedicated to continuously improve our practice and your feedback is highly valued. Your comments have been shared with the team who are truly pleased to know they are making a difference.
After two and a half years of mostly excellent continuity of care, for my mother, from very competent, caring carers, and very good communication, I am sad to report that in the last few months, things have been spiralling down to the point now, that communication between the office and client is practically non-existent. Times of visits are changed without consultation, by as much as twenty-five minutes; some visits are left unallocated until the very last minute, with unsuitable carers being offered, some visits I am asked... read more
Business response:
Hello Jean, Thank you for taking the time to leave us a review and providing us with feedback. We take all feedback very seriously and pride ourselves in the normal excellent reviews we receive. We’re sorry to hear that your experience is not matching your expectations. Whilst this last year has been like no other, we have had to endure very difficult times in supporting everybody during the Coronavirus outbreak and through these unprecedented times. We cannot respond more fully on this platform due to GDPR, but conversation... read more
I have used Bluebird Care for about 5 or 6 years, mostly for housework. I find most carers friendly and willing to do what I ask. They treat me with respect. I would rate most staff as excellent but one or two are not so friendly. However, I get a host of different carers sometimes without notice of who is coming. Recently, I have had appointments cancelled at very short notice. Apparently, this is due to staff sickness. I also require a carer at a specific time once a fortnight - this is not always provided.
Business response:
Thanks so much for taking the time to review our services and we apologise for falling short of the mark in providing your cleaning service. It was lovely to speak with you on the phone and we will put in place the things discussed immediately. Delighted to learn that despite your experience in some areas you are keen to work with us to regain our normal excellent service. Your comments have been shared with all of our team and acted upon. Thanks again; your opinion really matters to us.
My parents and now just my mother have had excellent longer-term care with Bluebird Care Edinburgh since they moved to Edinburgh in September. We have staff who are doing whole daycare for complex needs including dementia, previously terminal illness and they have also been able to support occasional overnights as well. It is good to know staff are well trained., that they are well paid for by the sector and that they are responsive to all my requests.
Business response:
Thank you so much for your excellent review. This really matters to us and will be shared with the team involved in your mother's care.
Carers turn up reliably, on time and the agency mostly notifies changes. My main carers are superlative, a number of others are really good, efficient and compassionate. Not all meet this standard though. My hesitation is that continuity of care and a prerequisite of quality of care has been so undermined. I'm told this will be fixed but am aware that currently, hardworking staff are having to cover additional shifts to plug the gaps. That is only sustainable for so long.
Business response:
Your review is extremely valuable to us, and thank you for working with our Operations Manager over the past few weeks on the issues you have raised allowing us to make our service fit your needs exactly. We have shared this with your care team and will continue to seek your feedback over the coming months. Thanks again.
Carers are professional, friendly and reliable. Good continuity of provision means known carers attend. Office staff are efficient, responsive and their automated electronic communication of rosters is very useful.
Business response:
Thank you so much for taking the time to review our services. We are very pleased to hear that you mention in particular our new automated electronic rostering is working well for you. Your comments about our staff are invaluable and will be shared with the team involved with your care, thanks again.
Generally, the standard of care is very good. I have been more satisfied with my husband’s female carers than with his male carers. It has been difficult over the past months having a lack of continuity and consistency of one regular carer. Not all pay attention to the notes I have made, which are intended to help different carers.
Business response:
Thank you for taking the time to provide us with such an honest, invaluable review. This really matters to us as we can see where things need some TLC in our teams. Covid has presented us with challenges due to staff having to take time out of their roles where you previously enjoyed such great continuity. It would be really useful if your notes are made using our electronic system so our supervisors can see these too and pick up on any communication required with the team. We will continue to keep in touch with you over the... read more
Frequently asked questions about Bluebird Care Edinburgh
How is Bluebird Care Edinburgh rated?
Bluebird Care Edinburgh has a 4.7 star rating with 123 reviews.
When is Bluebird Care Edinburgh open?
Bluebird Care Edinburgh is closed now. It will open on Monday at 8:30 a.m.