This profile has been claimed by the business owner or representative.
Bluebird Care Edinburgh
- Home Health Care
- Edinburgh
About this business
Location details
Unit 31, Castlebrae Business Centre, 40 Peffer Place, Edinburgh, EH16 4BB, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 2:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have used Bluebird Care for about 5 or 6 years, mostly for housework. I find most carers friendly and willing to do what I ask. They treat me with respect. I would rate most staff as excellent but one or two are not so friendly. However, I get a host of different carers sometimes without notice of who is coming. Recently, I have had appointments cancelled at very short notice. Apparently, this is due to staff sickness. I also require a carer at a specific time once a fortnight - this is not always provided.
Business response:
Thanks so much for taking the time to review our services and we apologise for falling short of the mark in providing your cleaning service. It was lovely to speak with you on the phone and we will put in place the things discussed immediately. Delighted to learn that despite your experience in some areas you are keen to work with us to regain our normal excellent service. Your comments have been shared with all of our team and acted upon. Thanks again; your opinion really matters to us.
My parents and now just my mother have had excellent longer-term care with Bluebird Care Edinburgh since they moved to Edinburgh in September. We have staff who are doing whole daycare for complex needs including dementia, previously terminal illness and they have also been able to support occasional overnights as well. It is good to know staff are well trained., that they are well paid for by the sector and that they are responsive to all my requests.
Business response:
Thank you so much for your excellent review. This really matters to us and will be shared with the team involved in your mother's care.
Carers turn up reliably, on time and the agency mostly notifies changes. My main carers are superlative, a number of others are really good, efficient and compassionate. Not all meet this standard though. My hesitation is that continuity of care and a prerequisite of quality of care has been so undermined. I'm told this will be fixed but am aware that currently, hardworking staff are having to cover additional shifts to plug the gaps. That is only sustainable for so long.
Business response:
Your review is extremely valuable to us, and thank you for working with our Operations Manager over the past few weeks on the issues you have raised allowing us to make our service fit your needs exactly. We have shared this with your care team and will continue to seek your feedback over the coming months. Thanks again.
Carers are professional, friendly and reliable. Good continuity of provision means known carers attend. Office staff are efficient, responsive and their automated electronic communication of rosters is very useful.
Business response:
Thank you so much for taking the time to review our services. We are very pleased to hear that you mention in particular our new automated electronic rostering is working well for you. Your comments about our staff are invaluable and will be shared with the team involved with your care, thanks again.
Generally, the standard of care is very good. I have been more satisfied with my husband’s female carers than with his male carers. It has been difficult over the past months having a lack of continuity and consistency of one regular carer. Not all pay attention to the notes I have made, which are intended to help different carers.
Business response:
Thank you for taking the time to provide us with such an honest, invaluable review. This really matters to us as we can see where things need some TLC in our teams. Covid has presented us with challenges due to staff having to take time out of their roles where you previously enjoyed such great continuity. It would be really useful if your notes are made using our electronic system so our supervisors can see these too and pick up on any communication required with the team. We will continue to keep in touch with you over the... read more
Overall, the service has been very good, however, there have been the occasional lapses. One of them being the client visitor sheets showing un-allocated and not being advised before the time who is actually attending. Very occasionally, a carer does not show up on time or does not attend at all. There is often no contact from the office in these instances, which can cause unnecessary anxiety on our part and requires us to call the office, which should not be necessary if the person on duty was doing their job correctly.
Business response:
Thank you for taking the time to complete this review and for speaking with us thereafter to discuss your comments made. It's lovely to hear how much you value and appreciate our service, but we also understand how frustrating it is when your regular carer doesn't arrive as planned and someone else comes in her place. With your visit being 7 am, we accept there have been challenges in communication, and we have taken this on board. We will continue to keep in contact to monitor things. Your feedback is important to us, so th... read more
Bluebird Care Edinburgh have been supporting my mother for more than three years. Bluebird Care Edinburgh is part of our family. The team provide care, companionship, support and peace of mind and does so throughout the very challenging times of the last year.
Business response:
Your review is really important to us, so thank you for taking the time to write such lovely words about your mother's care and support. This will be shared with the team directly involved in her service.
Bluebird Care Edinburgh has been supplying care for my mother over the past eight months and I have been delighted with the standard of care that she has received. Mum's carer quickly became like one of the family whilst delivering a professional level of care. I never thought Mum would accept a live-in carer in her home as she always fiercely protected her independence and didn't want a stranger living in her home but it has worked out perfectly. I would not hesitate to recommend this company.
Business response:
Thank you for your kind words about our service. This means a lot to all of the team involved in mum's care.
I would like to thank Bluebird for the excellent support and care my father received during the last 3 years of his life. Without their care and attention, kindness and compassion, it would have been impossible for us to support his wish to stay in his own home. Having Alzheimer's, consistency and routine were important. He was able to see the same familiar faces and keep to his routine. His carers looked out for him and he enjoyed chatting to them. His Bluebird carers got to know him well and were, therefore, able to highli... read more
Business response:
Thank you so much for your very kind words on our care service for your father and our sincere condolences once again for your loss. It's incredibly gratifying that we were able to assist and be part of his life, and all the staff - especially his carers will miss him deeply.
Frequently asked questions about Bluebird Care Edinburgh
How is Bluebird Care Edinburgh rated?
Bluebird Care Edinburgh has a 4.7 star rating with 119 reviews.
When is Bluebird Care Edinburgh open?
Bluebird Care Edinburgh is open now. It will close at 5:00 p.m.