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Bluebird Care Edinburgh
- Home Health Care
- Edinburgh
About this business
Location details
Unit 31, Castlebrae Business Centre, 40 Peffer Place, Edinburgh, EH16 4BB, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 2:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
After a difficult time with previous carers, I was recommended to Bluebird. I have built up a good relationship with the team. They have managed to give mum dedicated carers which means less stress for both mum and myself. The young girls are clean and smart and I can see them on the CCTV which is installed in the house. They are taking good care of mum and on a couple of occasions when mum's light bulbs have popped I have waited to see them come in and asked to change bulbs which has been no problem to them. On the whole, I... read more
Business response:
Thank you, Margaret, for the very kind comments on our service. We are so pleased that your mother is happy with the staff who visit (which we will of course share with them) and also that you have deemed the service good enough to pass details on to your friends, that is most kind of you. If there is anything else that you feel we could do, to help us score the magical 5 out of 5, we would love to hear from you.
I first contacted Bluebird following my Mum's illness in October 2020. It was important to organise support for my parents as I live in Oxford and I couldn't stay long term in Edinburgh. My parents are particularly pleased with the arrangement we have in place now and the reassurance that provides. It has been so helpful for me to be able to talk with the management team about changing requirements and tailor visit days and times to those to their needs.
Business response:
Thanks so much for taking the time to review us and we are thrilled mum is settling into a routine with regular carers. We know very well how important this is to work with you in perfecting things for them from afar and we strive to get that 5-star rating in the coming months in their eyes. Your feedback both here and personally by email is very important to us and we will be sure to pass this on to all involved. Thanks again.
The Carers are Bluebird have been very kind and caring to my mother. They have listened to my requests for change of timings etc and have accommodated our requests which is challenging in these times of the pandemic. Communication is excellent and we are now settling into a good routine with Mum feeling more relaxed and comfortable.
Business response:
Thanks so much for your kind words. We are delighted mum is settling into a good routine with regular carers at the time she wants to receive her care. This will be shared with all the team involved. Thanks again, means a lot.
We have been using Bluebird Care for a year now, and as time as gone on my mum has been treated with care and kindness. Some of the carers have gone out of their way to help. there is good communication when any problems occur and we are informed about relevant changes.
Business response:
Thank you so much for taking the time to review our services and we will ensure your kind comments are passed onto your mother’s carers. It means a lot that you have trusted us with her care.
Our experience has been positive due to being able to have the consistency of the same carer.
Business response:
Thank you for reviewing us. We really value all feedback and your specific comments on our service. We’d be delighted to chat with you to find out what would make everything excellent in your opinion. I’ll be in touch.
My 94-year-old mum lives on her own and her successful independent lifestyle is due, in no small measure, to the care, support and TLC provided by her two Bluebird carers who visit three times a week. The carers are extremely professional but also personable and friendly and Mum really looks forward to their visits. The fact that Bluebird allocates the same two carers week on week provides important continuity and gives me every confidence that the agreed care plan is being effectively implemented. The best thing I've done i... read more
Business response:
Thank you for your feedback and we are delighted to hear how our TLC not only benefits Mum but gives you confidence in our service which is so important to us.
The carers have built up a good relationship with my sister and she now enjoys their visits. They are very helpful when I phone with a problem I think they would be able to solve.
Business response:
Thank you Ann for your review; We take a great deal of pride in every customer we care for and are delighted that you have rated us as 5/5 Excellent. I will pass on your comments to all the staff who care for your sister, as they will be thrilled to hear that you are very happy with the service.
Thorough, professional and left me with a feeling of confidence that my Mum was being properly looked after by the carers on the visits they were undertaking.
Overall very good, some carers more confident than others. Sometimes problems with communication to management but overall happy with service provided. Most importantly, my mother is happy.
Business response:
Hi Helen, thank you for your review with regards to your mother’s care. We would love to hear your thoughts on how you feel we could improve our service from your ratings of 4’s to 5’s. As you know, we are very proud of the service we provide and your insight would be extremely valuable going forward.
Frequently asked questions about Bluebird Care Edinburgh
How is Bluebird Care Edinburgh rated?
Bluebird Care Edinburgh has a 4.7 star rating with 112 reviews.
When is Bluebird Care Edinburgh open?
Bluebird Care Edinburgh is closed now. It will open on Monday at 8:30 a.m.