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Bluebird Care Epsom, Kingston & Sutton
- Home Health Care
- Epsom
About this business
Location details
Unit E, Blenheim House, 1 Blenheim Rd, Epsom, KT19 9AP, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have a "very caring" live in Carer. He is very attentive to my needs. He is always on hand when I call him. He assists me with my toileting and showering and prepares three meals a day for me; breakfast, lunch and dinner. He also washes my bed clothes and personal clothes. He is meticulous in ensuring my personal hygiene and that of the kitchen and my bedroom and its en-suite toilet and bathroom. He accompanies me and my cleaning lady or son on my daily walks and to Church every Sunday. He also supervises the daily exercis... read more
Business response:
Thank you so much for your wonderful feedback about your experience with Bluebird Care. We are absolutely delighted to hear how caring, attentive, and dedicated your live-in Care has been. It's heart-warming to know that he is always on hand when you need him and supports you so thoroughly with your daily routines - from personal care and meal preparation to laundry and maintaining such high standards of hygiene in your home. We're especially pleased that he accompanies you on your walks and to Church each Sunday, and that h... read more
One staff member in particular exemplifies what it means to provide truly remarkable care., dedication, compassion, unwavering support, offering comfort and reassurance in the most meaningful ways. It is clear that the staff member's work goes beyond her role, she embodies the qualities of someone who genuinely cares and nurtures. Also the other carers show professionalism and kindness, reflecting a committed team. The responsiveness of the office, which has consistently proven its dedication, ensuring the highest standards ... read more
Business response:
Thank you so much for your heartfelt and thoughtful review. We are truly touched by your kind words and deeply grateful for the trust you've placed in us. It means the world to hear that one of our team members has made such a profound impact through her compassion, dedication, and the genuine care she shows every day. We're equally proud of our entire care team and office staff, whose professionalism and responsiveness reflect our shared commitment to delivering the highest standard of care. Thank you again for your trust a... read more
Bluebird Care have provided excellent home care for my sister over the past few years. The staff are always friendly & caring. Amount of care is regularly monitored & I particularly like the App which gives me access to the carers notes as I live 170 miles from my sister I am able to check how she is each day.
Business response:
Thank you so much for your kind words and thoughtful feedback. We're truly delighted to hear that you've had such a positive experience with Bluebird Care. Supporting your sister from a distance is no small task, and we're so glad the App has been helpful in keeping you connected and reassured about her care. Our team takes great pride in providing compassionate, reliable support, and your recognition means a great deal to us all. We look forward to continuing to care for your sister with the same dedication in the years to ... read more
My sister has been using Bluebird Care for over a year now and I am so impressed by them. They are always available and very adaptable and accommodating especially in emergency situations. For example, when my sister was ill one weekend they were able to arrange extra care visits immediately. Her care needs are reviewed frequently and any changes made as necessary. They are also very good at communicating with us as a family, keeping us updated with any changes in my sister's health. They have really taken the trouble to get... read more
Business response:
Thank you so much for your kind and thoughtful words. We're truly touched to hear how happy you and your sister have been with our care over the past year. Supporting your sister and your family through both everyday routines and unexpected situations is exactly what we're here for, and it means a lot to know that our efforts have made a difference. We feel lucky to support your sister, and we're delighted that she sees our care experts not just as professionals, but as friends. Thank you so much again for taking this time t... read more
I really cannot fault the care that my sister gets from the staff at Bluebird. They are all so kind and thoughtful and I know that my sister is very fond of them and relies on them heavily. From a personal perspective everyone I have dealt with has been exceptionally kind and helpful and has instilled me with confidence about the quality of the care that my sister receives. Thank you and keep up the great work.
Business response:
Thank you so much for your kind and thoughtful words. We are truly grateful for your feedback and are delighted to hear that your sister feels so well supported and cared for by our team at Bluebird. It means a great deal to us to know that we've been able to provide both her-and you-with confidence and peace of mind. We'll be sure to pass your lovely comments on to the team, who will be thrilled to know their efforts are appreciated. Thank you again, have a lovely rest of your day!
Bluebird Care were amazing and all their staff were such lovely, kind people, during a really difficult time for my family. My father had late onset dementia and needed support with everything which they provided in such a respectful way. After a chest infection he then passed away very suddenly. The staff were so supportive, understanding and genuinely cared.
Business response:
Thank you so much for your kind words and for taking the time to share your experience with Bluebird Care. We are truly sorry for your loss, and our thoughts are with you and your family during this difficult time. It means a great deal to us to hear that our team was able to provide the care and support your father needed with kindness and respect. We always strive to offer compassionate, person-centred care, and knowing that we could be there for you and your family when it mattered the most is deeply humbling. Thank you a... read more
Bluebird care has some lovely carers. However please be aware that if the care user needs to go in to hospital Bluebird will charge you full price for every visit they would have done for a whole month (even though they are not actually doing any of these visits). I also found that the carers would not always stay for the full time of the visit, sometimes much less than the half an hour. Communication could also be better between the office, the carers and the user. I really rated many of the carers who looked after my Dad, ... read more
Business response:
Thank you for taking the time to share your feedback. We appreciate your kind words about our care experts and are pleased to hear that many of them made a positive impact while looking after your father. We are sorry to hear about your concerns, we understand how important consistency is, and we apologise if we fell short in these areas. Our priority is to always provide the highest standard of care, and your feedback will help us address these issues internally. Thank you again for your feedback and for allowing us to care... read more
A phone call where possible to tell of time changes would be helpful. I have appreciated meeting all the kind and helpful carers.
Business response:
Thank you for taking the time to review us and for your positive review. Our care manager will be in contact with you regarding the communication on visit time changes.
Bluebird come to me for 1 hour every two weeks to help change my bedding and carry out any other tasks that are needed that day. Service always excellent so far.
Business response:
Thank you so much for taking the time to leave such a glowing review! Your kind words truly made our day. We're thrilled to hear that you had such a positive experience with us. Providing exceptional service and ensuring our customers are satisfied is always our top priority, so it's incredibly rewarding to know that we hit the mark for you!
Frequently asked questions about Bluebird Care Epsom, Kingston & Sutton
How is Bluebird Care Epsom, Kingston & Sutton rated?
Bluebird Care Epsom, Kingston & Sutton has a 4.5 star rating with 74 reviews.
When is Bluebird Care Epsom, Kingston & Sutton open?
Bluebird Care Epsom, Kingston & Sutton is closed now. It will open at 8:30 a.m.