Bluebird Care Epsom, Kingston & Sutton

Sarah 

on Homecare.co.uk

5 years ago

Bluebird came to the rescue! We needed care for my Father within days and I felt very stressed by the situation. I telephoned Bluebird and I felt a huge weight lift from my shoulders, as the administration team were so helpful and efficient. They had a care package (a complex one as my Father needs full personal care) up and running within days. The carers give thorough care, they are respectful and kind and they take time to interact with my Father. They are on time and they stay the full length of time too. He has noticeab... read more

Chris B 

on Homecare.co.uk

5 years ago

Bluebirds looked after my mother during the last fifteen months of her life. I was recommended to use the agency by medical professionals who were supporting Mum. The introduction process was friendly but professional with information recorded and shared. The carers themselves were absolutely lovely. Mum was initially quite reluctant, not wanting to admit that she needed this help, but they soon won her round and became friends. Nothing was ever too much trouble, and when my visits coincided with a carer’s visit, there was a... read more

Sally L 

on Homecare.co.uk

5 years ago

My aunt has been well looked after by the lovely, reliable and trustworthy staff. They have established a good relationship with her as well as fulfilling her care needs. Those in the office have always been helpful when I have had an enquiry. I am happy to recommend Bluebird Care Epsom and Kingston. 

Mike P 

on Homecare.co.uk

5 years ago

My mother used Bluebird Care Epsom & Kingston, for quite a number of months to assist her with her general care and washing/showering, after moving into a retirement apartment on her own. She always found the carer to be considerate and very helpful, and they always arrived on time. I personally had to deal with the office staff when my mother was taken into hospital, and they were very understanding and considerate with our changing needs. Nothing was too much bother, and everything was explained very clearly. I would recom... read more

Heidi S 

on Homecare.co.uk

5 years ago

Staff at Bluebird Sutton have done a fantastic job in caring for a lady who has been bedbound for the past three years. As well as being kind and caring, and always reliable, they even helped with looking after her pet bird, helping the lady feel reassured that he was clean and well-fed. It has been easy to work with the office to make arrangements and I would not hesitate to use their services again. 

Rod B 

on Homecare.co.uk

5 years ago

Overall very good, we've used Bluebird previously in Devon and they were good then. Choose to use again in Epsom and like any care company you need to match the carer with the client. Sometimes it requires two or three visits to find the one that works best. The various carers have all been very polite, efficient and really nice people which has been great. Some require better training as they are fairly new but that's the same for most companies. Overall the carer my mum has now is excellent, Bluebird is a bit more expensiv... read more

Margaret S 

on Homecare.co.uk

5 years ago

We have always been very happy with the care provided by Bluebird Care Epsom & Kingston. I have found the administrative side very good - easily contactable, friendly and flexible. My mum has been very happy with all her carers, she has liked them all and found them accommodating. She described her main carer as a 'gem'. When my mum had developed an infection her carer noticed she wasn't quite herself and reported this, her doctor and myself were notified immediately and so she was treated promptly. Bluebird Care have always... read more

Laura D 

on Homecare.co.uk

5 years ago

My husband needed care in the morning to help with washing, dentures, application of some creams, dressing and tidying of bathroom and emptying and cleaning of night bottles. With their help, a suitable starting date and time was agreed. It was started on 18th January and from the outset, it was a nice experience both my husband and myself. The carers were punctual, courteous, pleasant and efficient without being overbearing and did what was requested very well. We are very happy with the service. 

Barbara W 

on Homecare.co.uk

5 years ago

Through a process of trial and error, I am now happy with my regular carers, one in particular. Some carers I have had have been very incompetent and frankly just not up to the task. Perhaps their training has not been rigorous enough? However, when I have had to inform the office staff to no longer send the particular person again, they have been generally helpful. I do find it quite difficult to book extra time-slots for occasional one-offs, which is frustrating.