This profile has been claimed by the business owner or representative.
Bluebird Care Epsom, Kingston & Sutton
- Home Health Care
- Epsom
About this business
Location details
Unit E, Blenheim House, 1 Blenheim Rd, Epsom, KT19 9AP, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My mother used Bluebird Care Epsom & Kingston, for quite a number of months to assist her with her general care and washing/showering, after moving into a retirement apartment on her own. She always found the carer to be considerate and very helpful, and they always arrived on time. I personally had to deal with the office staff when my mother was taken into hospital, and they were very understanding and considerate with our changing needs. Nothing was too much bother, and everything was explained very clearly. I would recom... read more
Business response:
Hi Mike, thanks for your great review! If there is anything else we can do for you, please don't hesitate to let us know on 01372 822875.
Staff at Bluebird Sutton have done a fantastic job in caring for a lady who has been bedbound for the past three years. As well as being kind and caring, and always reliable, they even helped with looking after her pet bird, helping the lady feel reassured that he was clean and well-fed. It has been easy to work with the office to make arrangements and I would not hesitate to use their services again.
Overall very good, we've used Bluebird previously in Devon and they were good then. Choose to use again in Epsom and like any care company you need to match the carer with the client. Sometimes it requires two or three visits to find the one that works best. The various carers have all been very polite, efficient and really nice people which has been great. Some require better training as they are fairly new but that's the same for most companies. Overall the carer my mum has now is excellent, Bluebird is a bit more expensiv... read more
Business response:
Thank you for the lovely review. We will be sure to pass your comments on to our Bluebird Care Epsom & Kingston team, and it is a pleasure to provide care to your mum. Our team takes pride in providing an excellent customer experience, keeping people safe and happy in their home.
We have always been very happy with the care provided by Bluebird Care Epsom & Kingston. I have found the administrative side very good - easily contactable, friendly and flexible. My mum has been very happy with all her carers, she has liked them all and found them accommodating. She described her main carer as a 'gem'. When my mum had developed an infection her carer noticed she wasn't quite herself and reported this, her doctor and myself were notified immediately and so she was treated promptly. Bluebird Care have always... read more
Business response:
Thank you for taking the time to leave us this lovely review. The Bluebird Care Epsom & Kingston team takes pride in providing an excellent customer experience while keeping people safe and happy in their home and we are delighted you feel we do this well.
My husband needed care in the morning to help with washing, dentures, application of some creams, dressing and tidying of bathroom and emptying and cleaning of night bottles. With their help, a suitable starting date and time was agreed. It was started on 18th January and from the outset, it was a nice experience both my husband and myself. The carers were punctual, courteous, pleasant and efficient without being overbearing and did what was requested very well. We are very happy with the service.
Business response:
Thank you for taking the time to leave such a lovely review of the services we provide to your husband. We will be sure to pass your comments on to our Bluebird Care Epsom & Kingston team, and it is a pleasure to provide care to your husband. We put customer experience and satisfaction as our priority and your review reaffirms the hard work we put in every day.
Through a process of trial and error, I am now happy with my regular carers, one in particular. Some carers I have had have been very incompetent and frankly just not up to the task. Perhaps their training has not been rigorous enough? However, when I have had to inform the office staff to no longer send the particular person again, they have been generally helpful. I do find it quite difficult to book extra time-slots for occasional one-offs, which is frustrating.
Business response:
Thank you for sharing your feedback. We are sorry to hear that your experience did not match your expectations, but pleased to hear that the Bluebird Care Sutton team have reviewed your feedback and you’re happy with the regular carers. The Care Manager will contact you with regards to booking in occasional calls to be able to deliver an even better experience next time this is requested. Again, thank you for taking the time to review our service.
Bluebird Care Sutton have been wonderful in their help and support with our mum over this year. Friendly, efficient and always willing to listen and help. The carers seem very kind and I am particularly happy that Mum has now got a regular carer, who she really likes.
Business response:
Thank you for leaving such a wonderful review. We will be sure to pass your comments on to the Bluebird Care Sutton team, and it is a pleasure to provide care to your mum. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
I cannot recommend Bluebird Care Sutton enough! They provided outstanding home care visits to my late Grandmother, who was comfortable, nurtured and safe as humanly possible in her final months. They offer a wide range of care packages that suit many family situations and have been a complete lifeline to my Grandma (also to me!) with their great communication and I always felt completely relaxed knowing that my Grandma was in such safe and caring hands. The carers always look very smartly presented and are all highly profess... read more
Business response:
Thank you for leaving such a wonderful review. We will be sure to pass your comments on to the Bluebird Care Sutton team. It was a great pleasure to provide care to your Grandmother and will be miss by all the Bluebird Care Sutton team. We wish you and your family all the best for the future.
A review needs to relate to now and then. My father has been with Bluebird Care for over 5 years now. The service has been mixed, inconsistent and disappointing over this period. Suggested improvements have been slow in coming and some little to show for it on previous reviews with similar problems still appearing. But, over this current review period, helped by changes in management, I have been pleased with their approach, namely: Less unallocated days/slots and changing carer/times of visits. I have found so much of my ti... read more
Business response:
Thank you for taking the time to leave your review. We will be sure to pass your comments on to the Bluebird Care Epsom & Kingston team, and it is a pleasure to provide care to your Father. We are very happy to hear you have seen an improvement with the new management team over the last few months and you are receiving your scheduled visits in time for your Father. Please reach out to the Care Manager with any further comments or suggestions you wish to share with us. Again, thank you for taking the time to review our servic... read more
Frequently asked questions about Bluebird Care Epsom, Kingston & Sutton
How is Bluebird Care Epsom, Kingston & Sutton rated?
Bluebird Care Epsom, Kingston & Sutton has a 4.5 star rating with 79 reviews.
When is Bluebird Care Epsom, Kingston & Sutton open?
Bluebird Care Epsom, Kingston & Sutton is closed now. It will open tomorrow at 8:30 a.m.