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Bluebird Care Epsom, Kingston & Sutton
- Home Health Care
- Epsom
About this business
Location details
Unit E, Blenheim House, 1 Blenheim Rd, Epsom, KT19 9AP, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My husband needed care in the morning to help with washing, dentures, application of some creams, dressing and tidying of bathroom and emptying and cleaning of night bottles. With their help, a suitable starting date and time was agreed. It was started on 18th January and from the outset, it was a nice experience both my husband and myself. The carers were punctual, courteous, pleasant and efficient without being overbearing and did what was requested very well. We are very happy with the service.
Business response:
Thank you for taking the time to leave such a lovely review of the services we provide to your husband. We will be sure to pass your comments on to our Bluebird Care Epsom & Kingston team, and it is a pleasure to provide care to your husband. We put customer experience and satisfaction as our priority and your review reaffirms the hard work we put in every day.
Through a process of trial and error, I am now happy with my regular carers, one in particular. Some carers I have had have been very incompetent and frankly just not up to the task. Perhaps their training has not been rigorous enough? However, when I have had to inform the office staff to no longer send the particular person again, they have been generally helpful. I do find it quite difficult to book extra time-slots for occasional one-offs, which is frustrating.
Business response:
Thank you for sharing your feedback. We are sorry to hear that your experience did not match your expectations, but pleased to hear that the Bluebird Care Sutton team have reviewed your feedback and you’re happy with the regular carers. The Care Manager will contact you with regards to booking in occasional calls to be able to deliver an even better experience next time this is requested. Again, thank you for taking the time to review our service.
Bluebird Care Sutton have been wonderful in their help and support with our mum over this year. Friendly, efficient and always willing to listen and help. The carers seem very kind and I am particularly happy that Mum has now got a regular carer, who she really likes.
Business response:
Thank you for leaving such a wonderful review. We will be sure to pass your comments on to the Bluebird Care Sutton team, and it is a pleasure to provide care to your mum. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
I cannot recommend Bluebird Care Sutton enough! They provided outstanding home care visits to my late Grandmother, who was comfortable, nurtured and safe as humanly possible in her final months. They offer a wide range of care packages that suit many family situations and have been a complete lifeline to my Grandma (also to me!) with their great communication and I always felt completely relaxed knowing that my Grandma was in such safe and caring hands. The carers always look very smartly presented and are all highly profess... read more
Business response:
Thank you for leaving such a wonderful review. We will be sure to pass your comments on to the Bluebird Care Sutton team. It was a great pleasure to provide care to your Grandmother and will be miss by all the Bluebird Care Sutton team. We wish you and your family all the best for the future.
A review needs to relate to now and then. My father has been with Bluebird Care for over 5 years now. The service has been mixed, inconsistent and disappointing over this period. Suggested improvements have been slow in coming and some little to show for it on previous reviews with similar problems still appearing. But, over this current review period, helped by changes in management, I have been pleased with their approach, namely: Less unallocated days/slots and changing carer/times of visits. I have found so much of my ti... read more
Business response:
Thank you for taking the time to leave your review. We will be sure to pass your comments on to the Bluebird Care Epsom & Kingston team, and it is a pleasure to provide care to your Father. We are very happy to hear you have seen an improvement with the new management team over the last few months and you are receiving your scheduled visits in time for your Father. Please reach out to the Care Manager with any further comments or suggestions you wish to share with us. Again, thank you for taking the time to review our servic... read more
Over the last year, there has been a great deal of change in staff in the office which meant that I didn't feel particularly supported, however, this has now improved and I have a very good relationship with all the office staff. I feel they know my mum and understand the support that she needs. All the carers are lovely and provide excellent care. There is a regular group of carers who visit and this is important as mum has Alzheimer's so needs continuity. The other advantage of having the same carers on a regular basis is ... read more
Business response:
Thank you for taking the time to leave such a lovely review of the services we provided to your mum. It is lovely to hear that the Bluebird Care Epsom & Kingston office team is now aware of the support your mum needs and you have developed a good relationship with all the office team. We will be sure to pass your comments on to our Bluebird Care Epsom & Kingston carers that provide care to your mum and to the carer who called the NHS helpline, and it is a pleasure to provide care to your mum. We put customer experience and s... read more
When visiting my father I have met various carers provided by Bluebird and I have been impressed by their industry and by their friendliness. I have also been impressed by the back up offered by the staff in head office who have dealt with my queries promptly and courteously.
Business response:
Thank you for taking the time to leave such a lovely review on our services we provide to your father. We will be sure to pass your comments on to our Bluebird Care Epsom & Kingston team, and it is a pleasure to provide care to your father. We put customer experience and satisfaction as our priority and your review reaffirms the hard work we put in every day.
Our family were the main carers for my mother-in-law when she became a widow three years ago. After two years, her demands grew and we were finding it difficult coping. Reluctantly we phoned Bluebird and arranged for them to visit once a week. From the start, they were simply amazing and we gradually increased the visits over time. When we went on holiday, we could check on her by reading the care notes that were made available on the phone app after each visit. She loved all of her “Bluebirds” and they, in turn, loved her b... read more
Business response:
Thank you for taking the time to leave this wonderful review about Bluebird Care Sutton. It was a great pleasure to provide care and support for your Mother-in-Law, and the carers loved listening to her stories and are missed greatly by the Bluebird Care Sutton team. We wish you and all the family all the best for the future.
We hired Bluebird Care (Sutton) after being impressed with the care by a close family member. Bluebird Care (Sutton) well exceeded our expectations. The care was amazing: Two teams visiting my dad were highly professional, well trained and experienced but without being distant. All the carers were friendly and helpful and took great care of him- especially in the last few weeks of his life. The office staff were helpful and efficient. I would not have any hesitation in recommending Bluebird Care (Sutton) to anyone.
Frequently asked questions about Bluebird Care Epsom, Kingston & Sutton
How is Bluebird Care Epsom, Kingston & Sutton rated?
Bluebird Care Epsom, Kingston & Sutton has a 4.5 star rating with 74 reviews.
When is Bluebird Care Epsom, Kingston & Sutton open?
Bluebird Care Epsom, Kingston & Sutton is closed now. It will open at 8:30 a.m.