Bluebird Care Epsom, Kingston & Sutton

J F 

on Homecare.co.uk

9 years ago

I strongly object to the use of open pass! My mother and husband both need the services of Bluebird. Therefore I rely on the carer to record daily visits on paper. For my mother, I downloaded the app only to be told that I will have to pay extra to access info for which I already pay. Therefore I have to check that my mother's needs are met physically rather than just reading the carers notes. 

Ernest B 

on Homecare.co.uk

9 years ago

Always able to speak to staff without undue delay on the phone. Still, occasions when office time of visit for food preparation is changed, this is not relayed on, ie 'no call' advising of this causing concern, as this impacts evening call. Management sometimes do not appear to follow up their actions, positive points are allocating key workers and being consistent with this standard, one of these in the preparation of food is to a high standard. Live in carer is well selected and more than meets requirements. 

David 

on Homecare.co.uk

9 years ago

Bluebird Care were efficient and professional in gathering relevant details of the care package I required to ensure my mothers continued health whilst living alone in sheltered accommodation. Visiting Carers were kind and my mother was pleased to see them. Due to the fact that I live along way from my mother I found increasing confidence in Bluebirds staff to cope with their clients deteriorating health requirements. 

Moya I 

on Homecare.co.uk

9 years ago

After the initial 'blip', which was dealt with in a professional way, we have been very happy with the service provided. We have noticed that regular input from non family members seems to have helped mum. She seems a bit 'brighter' and more together. 

Margaret 

on Homecare.co.uk

9 years ago

Provide good and reliable service. 

I J 

on Homecare.co.uk

9 years ago

The client has been very happy with the level of service. Where there have been hiccups these have been quickly remedied, I think it would be helpful if the hand written logs that were discontinued were reinstated.