Bluebird Care Epsom, Kingston & Sutton

Nicola S 

on Homecare.co.uk

5 years ago

Over the last year, there has been a great deal of change in staff in the office which meant that I didn't feel particularly supported, however, this has now improved and I have a very good relationship with all the office staff. I feel they know my mum and understand the support that she needs. All the carers are lovely and provide excellent care. There is a regular group of carers who visit and this is important as mum has Alzheimer's so needs continuity. The other advantage of having the same carers on a regular basis is ... read more

Nigel D 

on Homecare.co.uk

5 years ago

When visiting my father I have met various carers provided by Bluebird and I have been impressed by their industry and by their friendliness. I have also been impressed by the back up offered by the staff in head office who have dealt with my queries promptly and courteously. 

Tony G 

on Homecare.co.uk

5 years ago

Our family were the main carers for my mother-in-law when she became a widow three years ago. After two years, her demands grew and we were finding it difficult coping. Reluctantly we phoned Bluebird and arranged for them to visit once a week. From the start, they were simply amazing and we gradually increased the visits over time. When we went on holiday, we could check on her by reading the care notes that were made available on the phone app after each visit. She loved all of her “Bluebirds” and they, in turn, loved her b... read more

Caroline P 

on Homecare.co.uk

9 years ago

We hired Bluebird Care (Sutton) after being impressed with the care by a close family member. Bluebird Care (Sutton) well exceeded our expectations. The care was amazing: Two teams visiting my dad were highly professional, well trained and experienced but without being distant. All the carers were friendly and helpful and took great care of him- especially in the last few weeks of his life. The office staff were helpful and efficient. I would not have any hesitation in recommending Bluebird Care (Sutton) to anyone. 

J F 

on Homecare.co.uk

9 years ago

I strongly object to the use of open pass! My mother and husband both need the services of Bluebird. Therefore I rely on the carer to record daily visits on paper. For my mother, I downloaded the app only to be told that I will have to pay extra to access info for which I already pay. Therefore I have to check that my mother's needs are met physically rather than just reading the carers notes. 

Ernest B 

on Homecare.co.uk

9 years ago

Always able to speak to staff without undue delay on the phone. Still, occasions when office time of visit for food preparation is changed, this is not relayed on, ie 'no call' advising of this causing concern, as this impacts evening call. Management sometimes do not appear to follow up their actions, positive points are allocating key workers and being consistent with this standard, one of these in the preparation of food is to a high standard. Live in carer is well selected and more than meets requirements. 

David 

on Homecare.co.uk

9 years ago

Bluebird Care were efficient and professional in gathering relevant details of the care package I required to ensure my mothers continued health whilst living alone in sheltered accommodation. Visiting Carers were kind and my mother was pleased to see them. Due to the fact that I live along way from my mother I found increasing confidence in Bluebirds staff to cope with their clients deteriorating health requirements. 

Moya I 

on Homecare.co.uk

9 years ago

After the initial 'blip', which was dealt with in a professional way, we have been very happy with the service provided. We have noticed that regular input from non family members seems to have helped mum. She seems a bit 'brighter' and more together. 

Margaret 

on Homecare.co.uk

9 years ago

Provide good and reliable service.