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Bluebird Care Epsom, Kingston & Sutton
- Home Health Care
- Epsom
About this business
Location details
Unit E, Blenheim House, 1 Blenheim Rd, Epsom, KT19 9AP, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Staff are friendly and helpful, willing to do anything asked of them. They are caring and interested in one's problems. The office have been helpful when I have had problems with the times. However, it would be useful to have a rota with names for each week.
Business response:
Hello, thank you for rating us; we appreciate you taking the time to do this! Please do not hesitate to reach out if there's more we can do for you. Many thanks, Lauren.
All the carers are kind and caring. However it is difficult for them as I often have someone who hasn't seen to me previously and it takes time for them to know my routine. Even though I may have received a schedule, the time and person who arrives is frequently different from the schedule. Only very occasionally am I notified of the change.
Business response:
Hello, Thank you for taking the time to leave a review. We appreciate all feedback we receive and will ensure your comments are relayed to the team to review going forward. Please do not hesitate to contact us in the meantime. Kind regards, Lauren.
Thank you for your reply to my wishes. I find that I can "work" with most of the girls you send and I hope that they enjoy being in my house with me. Thank you. Having been a teacher, I understand most problems regarding staffing. Do drop in if you choose.
Business response:
Hello, Thank you for leaving your feedback. We're pleased to hear that you have a pleasant relationship with our care assistants. Please do not hesitate to contact us should you need any further assistance. Kind regards, Lauren.
This is our first use of home care. My wife and I have been very pleased with the experience. We have a carer for one hour each morning to give my wife a wash and get her downstairs. The carers usually have a lively and friendly approach. I can hear them laughing and joking and comparing family news. Two disadvantages have emerged. 1. Uncertainty about when the carer will come is a disadvantage. I wake my wife at 08.30 am, get her hearing aids in, prepare her clothes, and leave her waiting. The waiting time can range from 30... read more
Business response:
Dear Gordon, thank you for taking the time to leave us a review. We're pleased to hear that you have been very pleased with your experience with us. I believe that our team have worked with you to resolve these issues and will ensure communication in advance of any changes. Please do not hesitate to give our team a call if you require anything else. Kind regards.
Bluebird Care Epsom & Kingston were very responsive when we needed a care package to enable a discharge from hospital. All of the staff have been helpful and provided the right type of care for my husband. They have all been sensitive to my needs.
Business response:
Hi there, thank you for taking the time to leave us a review. We're so pleased to hear that our team was able to assist you in a care package to enable your husband to be discharged from hospital. I will ensure your fantastic feedback is relayed to our management team to pass on to our care assistants. If you do need anything, please do not hesitate to give our team a call. Kind regards.
Generally very good. We could not manage without Bluebird. I live far away from my Godmum and she has no relations, so her carers are very important. It must be very hard to be a full-time live-in carer!
Business response:
Hi Rosie, we're really pleased to hear that you are happy with the care assistance that your godmother is receiving. Thank you for taking the time to leave us a review and if you do need anything else, please do not hesitate to call us. Kind regards.
Bluebird Care Agency employ some very kind, efficient and experienced care workers. They have been an immense help to my father and greatly supported his recovery. However, sadly the efficiency of the schedule is very poor. I have needed to phone in many times about this. The poor scheduling has given my father a lot of undue stress and upset. This needs serious and urgent assessment.
Business response:
Thank you for taking the time to leave us a review. We understand that you have recently addressed the issues mentioned with our Business Director, who has put an action in place going forward with your father's care. If you would like to discuss your review further, please do not hesitate to call our Care Manager or Business Director. Many thanks
Well pleased with service and care.
Business response:
Thank you for taking the time to leave us a fantastic review. It's great to hear that you're pleased with the service and care you are receiving. If you do require anything else, please do not hesitate to give our team a call. Kind regards.
Staff are really nice and respectful. Office staff don't seem to pass messages on or sort things out quick enough.
Business response:
Thank you for taking the time to leave a review. We are pleased to hear that our staff are nice and respectful. We will ensure your comments are passed on to the care manager to review. If you do need anything in the meantime please do not hesitate to contact a member of our team. Kind regards.
Frequently asked questions about Bluebird Care Epsom, Kingston & Sutton
How is Bluebird Care Epsom, Kingston & Sutton rated?
Bluebird Care Epsom, Kingston & Sutton has a 4.5 star rating with 79 reviews.
When is Bluebird Care Epsom, Kingston & Sutton open?
Bluebird Care Epsom, Kingston & Sutton is closed now. It will open tomorrow at 8:30 a.m.