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Bluebird Care Epsom, Kingston & Sutton
- Home Health Care
- Epsom
About this business
Location details
Unit E, Blenheim House, 1 Blenheim Rd, Epsom, KT19 9AP, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was initially very nervous about handing over certain areas of my mum's care as she lives with me and up to then I was her main carer. However, as soon as I spoke and met with the Management Team at Bluebirds I could feel myself feeling confident that they knew exactly what our needs were. All Bluebird's staff are extremely respectful and caring towards my mum and engage with her which is wonderful as she has dementia and she responds well. If I ever need to speak to the Management Team I have always found them helpful and... read more
Business response:
Thank you so much for giving us a great review, we really appreciate and value your feedback.
Overall the carers have been very helpful and always professional and kind. Recently the same carer has been scheduled daily, sometimes 6 to 7 days continuously, which is not very helpful to me. Alternating 2-3 carers will be helpful to me, as when one is away others will know my needs. I have been having Bluebird carers since January 2023 for 1 hour in the mornings and recently, since 02/11/2023 reduced to half an hour as I’m confident of doing more things myself. Thanks to the carers.
Business response:
Many thanks for your review, we will feed this back to the care team.
Very satisfied with the carers.
Business response:
Hi there, Thank you for taking the time to leave us a review. We're so pleased to hear that you are satisfied with our carers. If you do need anything else, please do not hesitate to give our team a call. Thank you, Lauren
You were needed at very short notice and we very much appreciated the speed with which you put the care into place. All the carers were very helpful and also very interesting to talk to. You were only needed for two weeks so it was rather irksome having to have you for four! (Although we appreciate why your minimum contract is for four weeks). One serious discrepancy between the time we were given and the time the carer was given (3/4 hours).
Business response:
Hi Patrick, Thank you for taking the time to leave a review. We will ensure your comments are relayed back to the management team to review moving forward. Kind regards, Lauren.
My lady carer was excellent in every way. Could not have been better.
Business response:
Hi Angus, Thank you for taking the time to leave us a review. We're so pleased that the care you received was excellent. If you do need anything else in the future, please do not hesitate to contact us. Kind regards, Lauren.
Staff are friendly and helpful, willing to do anything asked of them. They are caring and interested in one's problems. The office have been helpful when I have had problems with the times. However, it would be useful to have a rota with names for each week.
Business response:
Hello, thank you for rating us; we appreciate you taking the time to do this! Please do not hesitate to reach out if there's more we can do for you. Many thanks, Lauren.
All the carers are kind and caring. However it is difficult for them as I often have someone who hasn't seen to me previously and it takes time for them to know my routine. Even though I may have received a schedule, the time and person who arrives is frequently different from the schedule. Only very occasionally am I notified of the change.
Business response:
Hello, Thank you for taking the time to leave a review. We appreciate all feedback we receive and will ensure your comments are relayed to the team to review going forward. Please do not hesitate to contact us in the meantime. Kind regards, Lauren.
Thank you for your reply to my wishes. I find that I can "work" with most of the girls you send and I hope that they enjoy being in my house with me. Thank you. Having been a teacher, I understand most problems regarding staffing. Do drop in if you choose.
Business response:
Hello, Thank you for leaving your feedback. We're pleased to hear that you have a pleasant relationship with our care assistants. Please do not hesitate to contact us should you need any further assistance. Kind regards, Lauren.
This is our first use of home care. My wife and I have been very pleased with the experience. We have a carer for one hour each morning to give my wife a wash and get her downstairs. The carers usually have a lively and friendly approach. I can hear them laughing and joking and comparing family news. Two disadvantages have emerged. 1. Uncertainty about when the carer will come is a disadvantage. I wake my wife at 08.30 am, get her hearing aids in, prepare her clothes, and leave her waiting. The waiting time can range from 30... read more
Business response:
Dear Gordon, thank you for taking the time to leave us a review. We're pleased to hear that you have been very pleased with your experience with us. I believe that our team have worked with you to resolve these issues and will ensure communication in advance of any changes. Please do not hesitate to give our team a call if you require anything else. Kind regards.
Frequently asked questions about Bluebird Care Epsom, Kingston & Sutton
How is Bluebird Care Epsom, Kingston & Sutton rated?
Bluebird Care Epsom, Kingston & Sutton has a 4.5 star rating with 74 reviews.
When is Bluebird Care Epsom, Kingston & Sutton open?
Bluebird Care Epsom, Kingston & Sutton is closed now. It will open at 8:30 a.m.