Bluebird Care Epsom, Kingston & Sutton

4.5

Home Health Care
Epsom

About this business

Healthcare Home Health Care

Location details

Unit E, Blenheim House, 1 Blenheim Rd, Epsom, KT19 9AP, United Kingdom

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Weekday	Schedule	Status
Mon	8:30 a.m. to 5:00 p.m.
Tue	8:30 a.m. to 5:00 p.m.
Wed	8:30 a.m. to 5:00 p.m.
Thu	8:30 a.m. to 5:00 p.m.
Fri	8:30 a.m. to 5:00 p.m.
Sat	Closed
Sun	Closed

4.579 reviews

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A B

a year ago

Bluebird Care were amazing and all their staff were such lovely, kind people, during a really difficult time for my family. My father had late onset dementia and needed support with everything which they provided in such a respectful way. After a chest infection he then passed away very suddenly. The staff were so supportive, understanding and genuinely cared.

Business response:

Thank you so much for your kind words and for taking the time to share your experience with Bluebird Care. We are truly sorry for your loss, and our thoughts are with you and your family during this difficult time. It means a great deal to us to hear that our team was able to provide the care and support your father needed with kindness and respect. We always strive to offer compassionate, person-centred care, and knowing that we could be there for you and your family when it mattered the most is deeply humbling. Thank you a... read more

Jenny H

a year ago

Bluebird care has some lovely carers. However please be aware that if the care user needs to go in to hospital Bluebird will charge you full price for every visit they would have done for a whole month (even though they are not actually doing any of these visits). I also found that the carers would not always stay for the full time of the visit, sometimes much less than the half an hour. Communication could also be better between the office, the carers and the user. I really rated many of the carers who looked after my Dad, ... read more

Business response:

Thank you for taking the time to share your feedback. We appreciate your kind words about our care experts and are pleased to hear that many of them made a positive impact while looking after your father. We are sorry to hear about your concerns, we understand how important consistency is, and we apologise if we fell short in these areas. Our priority is to always provide the highest standard of care, and your feedback will help us address these issues internally. Thank you again for your feedback and for allowing us to care... read more

Jacqueline M

2 years ago

A phone call where possible to tell of time changes would be helpful. I have appreciated meeting all the kind and helpful carers.

Business response:

Thank you for taking the time to review us and for your positive review. Our care manager will be in contact with you regarding the communication on visit time changes.

D I

2 years ago

Bluebird come to me for 1 hour every two weeks to help change my bedding and carry out any other tasks that are needed that day. Service always excellent so far.

Business response:

Thank you so much for taking the time to leave such a glowing review! Your kind words truly made our day. We're thrilled to hear that you had such a positive experience with us. Providing exceptional service and ensuring our customers are satisfied is always our top priority, so it's incredibly rewarding to know that we hit the mark for you!

M H

2 years ago

I was initially very nervous about handing over certain areas of my mum's care as she lives with me and up to then I was her main carer. However, as soon as I spoke and met with the Management Team at Bluebirds I could feel myself feeling confident that they knew exactly what our needs were. All Bluebird's staff are extremely respectful and caring towards my mum and engage with her which is wonderful as she has dementia and she responds well. If I ever need to speak to the Management Team I have always found them helpful and... read more

Business response:

Thank you so much for giving us a great review, we really appreciate and value your feedback.

Sironmany P

2 years ago

Overall the carers have been very helpful and always professional and kind. Recently the same carer has been scheduled daily, sometimes 6 to 7 days continuously, which is not very helpful to me. Alternating 2-3 carers will be helpful to me, as when one is away others will know my needs. I have been having Bluebird carers since January 2023 for 1 hour in the mornings and recently, since 02/11/2023 reduced to half an hour as I’m confident of doing more things myself. Thanks to the carers.

Business response:

Many thanks for your review, we will feed this back to the care team.

Gillian D

2 years ago

Very satisfied with the carers.

Business response:

Hi there, Thank you for taking the time to leave us a review. We're so pleased to hear that you are satisfied with our carers. If you do need anything else, please do not hesitate to give our team a call. Thank you, Lauren

Patrick G

2 years ago

You were needed at very short notice and we very much appreciated the speed with which you put the care into place. All the carers were very helpful and also very interesting to talk to. You were only needed for two weeks so it was rather irksome having to have you for four! (Although we appreciate why your minimum contract is for four weeks). One serious discrepancy between the time we were given and the time the carer was given (3/4 hours).

Business response:

Hi Patrick, Thank you for taking the time to leave a review. We will ensure your comments are relayed back to the management team to review moving forward. Kind regards, Lauren.

Angus M

2 years ago

My lady carer was excellent in every way. Could not have been better.

Business response:

Hi Angus, Thank you for taking the time to leave us a review. We're so pleased that the care you received was excellent. If you do need anything else in the future, please do not hesitate to contact us. Kind regards, Lauren.