Bluebird Care New Forest

4.5

Home Health Care
Lymington

About this business

Healthcare Home Health Care

Location details

54 High St, Lymington, SO41 9AJ, United Kingdom

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Weekday	Schedule	Status
Mon	8:30 a.m. to 5:00 p.m.
Tue	8:30 a.m. to 5:00 p.m.
Wed	8:30 a.m. to 5:00 p.m.
Thu	8:30 a.m. to 5:00 p.m.
Fri	8:30 a.m. to 5:00 p.m.
Sat	Closed
Sun	Closed

4.564 reviews

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Christine C

8 years ago

Bluebird Care (New Forest) have now been caring for Mum's complex needs for over 2 years and after experiencing care from 5 other companies, Bluebird are easily and by far the best carers she has had over an 11 year period. They are very reliable in every way. Mum has two carers, 4 times a day and they always turn up at the correct times, they are well trained in all aspects of their job, they are thoughtful and compassionate and in addition, they treat our family home with respect. All the previous points were sadly lacking... read more

Frances S

8 years ago

Bluebird took over caring for my husband when his CHC funding was approved. My experience with the previous agency was somewhat mixed. Bluebird were a breath of fresh air, so caring and professional. During my husbands last 2 weeks when he was on end of life care, they were kind and supportive of me also. I just wish we had been able to have Bluebird for the durations of my husband's care and not just his final month.

Business response:

Thank you for your kind words. We are pleased to have provided a high-quality service at an important time in your husband's life.

Ray D

8 years ago

I have had Bluebird Care of Lymington caring for my wife for over three years. We enjoy full support with visits three times a day and five waking nights. The carers that visit are all fully trained and are very caring and offer full support to my wife. But they do not stop at that they also understand that as a full-time carer I also need help and also get a lot of support from them. The management and office staff are always pleased to help with any day to day problems and have always gone out of their way to offer support... read more

Business response:

Thank you for your kind remarks. We know it is not always easy for you as the main carer of your wife. We do the utmost to make it possible to support you with the daily tasks and night assistance.

Kathleen S

8 years ago

I find the care you provide variable but on the whole, it is satisfactory. Some of the carers provide excellent care while others are not quite as experienced. I feel that sometimes the carers may be tired as they seem to work so many hours.

Business response:

We are aware that this customer prefers more mature carers to support her at home. Despite a significant number of cancelled calls, we are proud of the consistency of care we have been able to deliver to this customer. There are 3 carers who regularly assist her, with another carer filling in only when these regular carers are off duty/on holiday. We believe that a compassionate and empathetic approach to caring, rather than age, is a key driver in delivering the first class care all of our customers deserve.

Peter T

5 years ago

They send people who've never been introduced to you or your house so you end up constantly training new people. They also don't tell you when there is a substitute for your rota so unexpected people turn up. This also makes it difficult to organise shopping and pick up of prescriptions.

Business response:

As an owner, I am always worried about getting negative feedback. However, I have looked into your case and you have the same carer 4 days a week at the same time consistently and one day you had a different one. When that particular carer was on holiday, you did get a different carer who might not know the care package as they will have to be allocated as and when it fits with their run. The continuity of your care is extremely good and I feel that you have been really undeservedly harsh on the team. We know that many other... read more