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Bluebird Care New Forest
- Home Health Care
- Lymington
About this business
Location details
54 High St, Lymington, SO41 9AJ, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We were very pleased with the care package provided for Mum. We thought all the carers were gentle, caring, professional, always very patient and very pleasant to deal with. We felt that the service provided by Bluebird was well organised. well documented and thorough. The sole reason for having to leave Bluebird was down to cost. The council were not willing to cover Mum's care cost charged by Bluebird. The only criticism we have, is that despite several requests, we were never given the link to the care app.
Business response:
We are sorry to see you go, we wish you and Mum all the best in the future.
Bluebird Care gives us, as a family, reassurance and peace of mind that Dad is being supported and able to remain in the comfort of his own home. The carers are always bright and cheerful - their daily visits make a huge difference.
Business response:
Thank you for this kind review. We hope to continue to support the family
I've had Bluebird Care New Forest now for a year and am very happy with this provider. Overall, they meet my mother's care needs as double-ups morning and evening. It is challenging as my mother has advanced dementia.
Business response:
Thank you for your kind review. As you correctly pointed out, it is not the easiest job to manage all care calls consistently due to double-up carers. We hope that we will continue to support your mother as long as we can in the comfort of her own home.
Carers arrive promptly, they are friendly but professional and always have something interesting to talk about. Bluebird Care New Forest notify me if the carer is ever delayed by more than thirty minutes as agreed. My dogs are very important to me, the carers treat them with the same respect as they do with me and other members of my family. The office manager and her team are friendly and professional. Newsletters are informative and a nice extra. I would not hesitate in recommending Bluebird Care New Forest. My only compla... read more
Business response:
I am sorry to hear about your comments about feeling that nobody has responded to your communication about the letter. I am the owner of the company and I have checked all emails or any communication at all and nothing was sent to us at all. Regarding the app, we find it important that carers are punctual and truthful with regard to the amount of time they are staying. People who pay for their private care want this reassurance and this system is giving people the opportunity to sign the carers off. We then monitor people's ... read more
Bluebird Care are prompt and reliable. There is attention to care and respect for the client. If the carer is unable to attend, another carer is supplied. Would recommend Bluebird Care, New Forest.
Business response:
Thank you for the review, as we are trying our best to make sure that people do get the care needed at all times.
Wonderful team in all respects.
Business response:
Great to have your positive feedback and we hope to continue to support going forward.
Very good.
Business response:
Thank you for your review. We hope to continue to provide the high standard of care.
Very impressed with the manager and her team. They are very professional, caring and friendly, and everything you could ask for when having carers looking after a relative. Nothing is too much trouble for the manager as she goes above and beyond to help. I am so pleased I made the call to Bluebird as the care and the support they have shown my dad over the past few weeks have been excellent; the whole family are very pleased and reassured. We would recommend Bluebird to anyone who is looking for a care provider.
Business response:
As the owner of Bluebird Care, I am proud to read this review. I will pass the praise onward, and we hope that we will continue this level of service.
Timekeeping is excellent, always cheerful and helpful. I am now over 100-years and live alone, so the service is important to me.
Business response:
Thank you for your kind words. Our team enjoys coming to support you, and hopefully, you will feel comfortable with them all.
Frequently asked questions about Bluebird Care New Forest
How is Bluebird Care New Forest rated?
Bluebird Care New Forest has a 4.6 star rating with 69 reviews.
When is Bluebird Care New Forest open?
Bluebird Care New Forest is closed now. It will open at 8:30 a.m.