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Bluebird Care New Forest
- Home Health Care
- Lymington
About this business
Location details
54 High St, Lymington, SO41 9AJ, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I've had Bluebird Care New Forest now for a year and am very happy with this provider. Overall, they meet my mother's care needs as double-ups morning and evening. It is challenging as my mother has advanced dementia.
Business response:
Thank you for your kind review. As you correctly pointed out, it is not the easiest job to manage all care calls consistently due to double-up carers. We hope that we will continue to support your mother as long as we can in the comfort of her own home.
Carers arrive promptly, they are friendly but professional and always have something interesting to talk about. Bluebird Care New Forest notify me if the carer is ever delayed by more than thirty minutes as agreed. My dogs are very important to me, the carers treat them with the same respect as they do with me and other members of my family. The office manager and her team are friendly and professional. Newsletters are informative and a nice extra. I would not hesitate in recommending Bluebird Care New Forest. My only compla... read more
Business response:
I am sorry to hear about your comments about feeling that nobody has responded to your communication about the letter. I am the owner of the company and I have checked all emails or any communication at all and nothing was sent to us at all. Regarding the app, we find it important that carers are punctual and truthful with regard to the amount of time they are staying. People who pay for their private care want this reassurance and this system is giving people the opportunity to sign the carers off. We then monitor people's ... read more
Bluebird Care are prompt and reliable. There is attention to care and respect for the client. If the carer is unable to attend, another carer is supplied. Would recommend Bluebird Care, New Forest.
Business response:
Thank you for the review, as we are trying our best to make sure that people do get the care needed at all times.
Wonderful team in all respects.
Business response:
Great to have your positive feedback and we hope to continue to support going forward.
Very good.
Business response:
Thank you for your review. We hope to continue to provide the high standard of care.
Very impressed with the manager and her team. They are very professional, caring and friendly, and everything you could ask for when having carers looking after a relative. Nothing is too much trouble for the manager as she goes above and beyond to help. I am so pleased I made the call to Bluebird as the care and the support they have shown my dad over the past few weeks have been excellent; the whole family are very pleased and reassured. We would recommend Bluebird to anyone who is looking for a care provider.
Business response:
As the owner of Bluebird Care, I am proud to read this review. I will pass the praise onward, and we hope that we will continue this level of service.
Timekeeping is excellent, always cheerful and helpful. I am now over 100-years and live alone, so the service is important to me.
Business response:
Thank you for your kind words. Our team enjoys coming to support you, and hopefully, you will feel comfortable with them all.
Excellent level of care. Excellent timekeeping, presentation and professionalism. Usually cheery and polite. Always adhere to guidelines and plan for care. Carers treat Dad with dignity and tidy house ar required. We are very happy to entrust Bluebird carers with Dad's care.
Business response:
Thank you for your kind review. It is a huge compliment to us especially as these times have been very challenging due to Covid.
At first, I was sceptical about a 'stranger' coming into my home, but all concerns were soon dispelled because the ladies were considerate, kind and above all, professional. They find time (sometimes beyond their scheduled time) to have a chat. This way we get to know one another and, in essence, become part of the family. They have taken a great deal of work from my shoulders.
Business response:
I am so pleased to read your feedback as it is daunting getting strangers in one's house. you will need to trust the provider to hire the right calibre of people and we hope that we do so, for you to feel safe and supported.
Frequently asked questions about Bluebird Care New Forest
How is Bluebird Care New Forest rated?
Bluebird Care New Forest has a 4.6 star rating with 67 reviews.
When is Bluebird Care New Forest open?
Bluebird Care New Forest is closed now. It will open on Monday at 8:30 a.m.