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Bluebird Care New Forest
- Home Health Care
- Lymington
About this business
Location details
54 High St, Lymington, SO41 9AJ, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I very much enjoy having Bluebird Care carers visit me every morning. I need to see and chat with someone every day. My priority is companionship, however, my daughter and son appreciate the practical work they do and Bluebird visits stop the family worrying about me. Having Bluebird carers enables me to stay in my own home and to garden. I would give up if I had to move into a residential home. There was only one Bluebird carer to whom I did not want to listen to so much and she was tactfully taken off my rota. Thank you ve... read more
Business response:
Home care is extremely personal and accepting different people in one house is not easy. I am pleased to see our teams really listening to your preferences and that makes a difference. Thank you for your kind comments as it is pleasing to see you feel you can stay in the comfort of your own home.
So far so good! Since my father's care plan started in early January, they have been reliable and punctual. The carers have been friendly and have made a noticeable difference to the cleanliness and tidiness of the property. It is reassuring to know that another pair of eyes is able to check on Dad's well-being each day.
Business response:
Thank you for your kind review. It is always a challenge to see whether one will accept a stranger in their house. But I am pleased to read that the impact of having regular care is making a difference.
All is value for money.
Business response:
Thank you for the feedback. Feedback is important to us to ensure our high-quality of care.
My mother has been using Bluebird Care since November after a stay in hospital. They have been fantastic with my mum from day one, they mainly stay and chat with her now as my mum has regained her independence in recent weeks. If the weather is nice they take her out for a walk in the afternoon. Everyone is friendly, kind and helpful.
Business response:
This is a lovely review and a credit to the team. They work hard to go to make it all work. We hope to continue to give your mother the confidence and support she needs. Thank you for the kind words.
Every carer that I've had has been very attentive and kind.
Business response:
Thank you for your kind remarks. We hope to continue the service at a high standard.
As ever, a positive conversation that focused on the needs of my mum. A good two-way conversation, including Mum. Thank you.
Business response:
Thank you for your kind review. We hope to continue to support you in the future.
Live-in care. The key is the quality and consistency of the carers. Most carers sent by Bluebird were adequate. Three out of approximately thirty carers over an 18-month period were exceptional - one was extraordinary. The best three were the only ones who did more than one or two sessions. The inability of Bluebird to identify and retain repeat carers was frustrating - especially as the patient was neither difficult nor demanding. Of the three different branches of Bluebird that I have dealt with, this one was the most 'co... read more
Business response:
Whilst I am sad to read this review, I do feel we need to put this in perspective. Over the 18 month period, you had exactly 13 care assistants of which one was the main one from almost the beginning onwards. As this lady is a more mature care assistant, she struggled doing the 3 weeks on and one week off schedule due to her physical condition. All our care professionals want to work long stints. However, you insisted to have her as the sole carer with break carers in between. Unfortunately, we do not have people waiting on ... read more
We were very pleased with the care package provided for Mum. We thought all the carers were gentle, caring, professional, always very patient and very pleasant to deal with. We felt that the service provided by Bluebird was well organised. well documented and thorough. The sole reason for having to leave Bluebird was down to cost. The council were not willing to cover Mum's care cost charged by Bluebird. The only criticism we have, is that despite several requests, we were never given the link to the care app.
Business response:
We are sorry to see you go, we wish you and Mum all the best in the future.
Bluebird Care gives us, as a family, reassurance and peace of mind that Dad is being supported and able to remain in the comfort of his own home. The carers are always bright and cheerful - their daily visits make a huge difference.
Business response:
Thank you for this kind review. We hope to continue to support the family
Frequently asked questions about Bluebird Care New Forest
How is Bluebird Care New Forest rated?
Bluebird Care New Forest has a 4.6 star rating with 67 reviews.
When is Bluebird Care New Forest open?
Bluebird Care New Forest is closed now. It will open on Monday at 8:30 a.m.