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Bluebird Care New Forest
- Home Health Care
- Lymington
About this business
Location details
54 High St, Lymington, SO41 9AJ, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My mother has been using Bluebird Care since November after a stay in hospital. They have been fantastic with my mum from day one, they mainly stay and chat with her now as my mum has regained her independence in recent weeks. If the weather is nice they take her out for a walk in the afternoon. Everyone is friendly, kind and helpful.
Business response:
This is a lovely review and a credit to the team. They work hard to go to make it all work. We hope to continue to give your mother the confidence and support she needs. Thank you for the kind words.
Every carer that I've had has been very attentive and kind.
Business response:
Thank you for your kind remarks. We hope to continue the service at a high standard.
As ever, a positive conversation that focused on the needs of my mum. A good two-way conversation, including Mum. Thank you.
Business response:
Thank you for your kind review. We hope to continue to support you in the future.
Live-in care. The key is the quality and consistency of the carers. Most carers sent by Bluebird were adequate. Three out of approximately thirty carers over an 18-month period were exceptional - one was extraordinary. The best three were the only ones who did more than one or two sessions. The inability of Bluebird to identify and retain repeat carers was frustrating - especially as the patient was neither difficult nor demanding. Of the three different branches of Bluebird that I have dealt with, this one was the most 'co... read more
Business response:
Whilst I am sad to read this review, I do feel we need to put this in perspective. Over the 18 month period, you had exactly 13 care assistants of which one was the main one from almost the beginning onwards. As this lady is a more mature care assistant, she struggled doing the 3 weeks on and one week off schedule due to her physical condition. All our care professionals want to work long stints. However, you insisted to have her as the sole carer with break carers in between. Unfortunately, we do not have people waiting on ... read more
We were very pleased with the care package provided for Mum. We thought all the carers were gentle, caring, professional, always very patient and very pleasant to deal with. We felt that the service provided by Bluebird was well organised. well documented and thorough. The sole reason for having to leave Bluebird was down to cost. The council were not willing to cover Mum's care cost charged by Bluebird. The only criticism we have, is that despite several requests, we were never given the link to the care app.
Business response:
We are sorry to see you go, we wish you and Mum all the best in the future.
Bluebird Care gives us, as a family, reassurance and peace of mind that Dad is being supported and able to remain in the comfort of his own home. The carers are always bright and cheerful - their daily visits make a huge difference.
Business response:
Thank you for this kind review. We hope to continue to support the family
I've had Bluebird Care New Forest now for a year and am very happy with this provider. Overall, they meet my mother's care needs as double-ups morning and evening. It is challenging as my mother has advanced dementia.
Business response:
Thank you for your kind review. As you correctly pointed out, it is not the easiest job to manage all care calls consistently due to double-up carers. We hope that we will continue to support your mother as long as we can in the comfort of her own home.
Carers arrive promptly, they are friendly but professional and always have something interesting to talk about. Bluebird Care New Forest notify me if the carer is ever delayed by more than thirty minutes as agreed. My dogs are very important to me, the carers treat them with the same respect as they do with me and other members of my family. The office manager and her team are friendly and professional. Newsletters are informative and a nice extra. I would not hesitate in recommending Bluebird Care New Forest. My only compla... read more
Business response:
I am sorry to hear about your comments about feeling that nobody has responded to your communication about the letter. I am the owner of the company and I have checked all emails or any communication at all and nothing was sent to us at all. Regarding the app, we find it important that carers are punctual and truthful with regard to the amount of time they are staying. People who pay for their private care want this reassurance and this system is giving people the opportunity to sign the carers off. We then monitor people's ... read more
Bluebird Care are prompt and reliable. There is attention to care and respect for the client. If the carer is unable to attend, another carer is supplied. Would recommend Bluebird Care, New Forest.
Business response:
Thank you for the review, as we are trying our best to make sure that people do get the care needed at all times.
Frequently asked questions about Bluebird Care New Forest
How is Bluebird Care New Forest rated?
Bluebird Care New Forest has a 4.5 star rating with 64 reviews.
When is Bluebird Care New Forest open?
Bluebird Care New Forest is closed now. It will open tomorrow at 8:30 a.m.