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Bluebird Care New Forest
- Home Health Care
- Lymington
About this business
Location details
54 High St, Lymington, SO41 9AJ, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Having reliable full-time care is a huge weight off my mind, particularly in these Covid-19 restriction times. What with my own health issues preventing me from visiting my mother and my brothers being abroad and therefore also unable to visit. It's great not to have to worry about Mam.
Business response:
As a director of Bluebird Care, I thank you for your honest review. We are there to support families afar. We know it is extremely stressful to see the deterioration of your family members and then it is important to be able to rely on the care company to help as much as possible.
With failing memory, it is never going to be easy to encourage a previously very independent lady to accept help in order to keep her safe and healthy at home; the importance of working together as a team, whilst respecting the individual's rights and independence, when trespassing in her space and home. It depends on developing those relationships and friendships, by keeping to a core of a few carers who know her well. Through regular meetings with Bluebird, we have managed to tailor her care in the knowledge that she is re... read more
Bluebird Care New Forest have been looking after my mother for some years now. We continue to be delighted with the care they show towards her. When from time to time she has a fall they make sure that she is safe, call an ambulance and standby for a long as is sensible. Without the level of care, they provide Mum would not be so content and happy living in her home, which means so much to her.
Business response:
Thank you for your kind words. Our teams do their utmost to make it possible, in current difficult times, to continue our service.
Very good service. Thank you.
Your care and support of my elderly mother have been so reassuring during these unprecedented times but also ever since we started with you in November 2019. As neither I nor my sister live close by we are comforted by the knowledge that you not only look after our mum but also bring her daily company. Thank you all!
Business response:
Thank you for this positive feedback. We will try to ensure that we continue to deliver a high standard.
The domiciliary team was involved in the care of our mother for over two years, after reassurance that accepting help could enable her to stay at home. Carers were punctual, smartly dressed, with cheerful dispositions. There was consistency of approach with high standards of care. If uncertain, they sought advice. Notes relating to the visit could be viewed electronically by us. Dignity and respect were given, whilst Mum was encouraged to be as independent as possible. Unfortunately with time, 24-hour care was needed. Domici... read more
Business response:
Dear Christine W, On behalf of our New Forest Team, we thank you for your praise. It is an honest review. An integrated person-centred approach of live in care and double up care is not always easy to manage and I am glad that your experience has been a positive one.
The compassion and care shown by the first live-in carer was impressive. Unfortunately, this was temporary, as the carer had regular clients. A somewhat ‘rocky ride’ followed; live-in carers were not available with the necessary skills. Although sympathetic, we felt too many were assigned inappropriately. Our experiences changed after c.8 months, with the arrival of a dedicated, trustworthy and competent carer. She went out of her way to do her best at everything. Continuity of good care came when a regular cover carer was a... read more
Business response:
Dear family, I appreciate your honest review. As we said at the beginning of the journey, with live-in care, it takes a while to match personalities and skills set. To assume that the first person in the assignment immediately works is not a given. In order to make live-in care work, you need to have a team as when your main carer goes off sick we do need to be able to move other people in. Availabilities change, circumstances change and carers preferences change, which is something we often do not convey to families as they... read more
Bluebird carers looked after Mum on a daily basis for almost 4 years prior to her passing away in January of this year. The ladies were as smart, professional and prompt in their timing on the last day of care given as they were on the first. The level of service they offered never dipped, despite getting to know us all very well during that period. The carers were always very respectful of Mum, our family and her home. Nothing was too much trouble. Due to her illness, Mum had both good days and bad days. Despite this, the l... read more
Business response:
It was a pleasure to be there for you and support you with looking after your mother. It is a credit to you as well.
Bluebird (New Forest) have provided excellent support for 6 years to my recently departed mother (94). We are glad they were able to provide the increased levels of care needed, progressing over the last year or so from live in care to the addition of sleeping nights and latterly waking nights with extra daytime visits when needed. We particularly appreciated the flexibility and rapidity with which they addressed the need for additional support or changes to the times, type and amount of care needed towards the end of her li... read more
Frequently asked questions about Bluebird Care New Forest
How is Bluebird Care New Forest rated?
Bluebird Care New Forest has a 4.6 star rating with 69 reviews.
When is Bluebird Care New Forest open?
Bluebird Care New Forest is closed now. It will open at 8:30 a.m.