Bluebird Care Northumberland South

4.7

Home Health Care
Cramlington

About this business

Healthcare Home Health Care

Location details

Unit 30, Apex Business Village, Annitsford, Cramlington, NE23 7BF, United Kingdom

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Weekday	Schedule	Status
Mon	8:30 a.m. to 5:00 p.m.
Tue	8:30 a.m. to 5:00 p.m.
Wed	8:30 a.m. to 5:00 p.m.
Thu	8:30 a.m. to 5:00 p.m.
Fri	8:30 a.m. to 5:00 p.m.
Sat	Closed
Sun	Closed

4.7116 reviews

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Carol W

8 years ago

A most satisfactory service. I am able to change arrangements without any hassle and it is much appreciated.

Business response:

Thanks for your review. It has been a pleasure looking after your wife for the last 4 years.

Isabella N

8 years ago

Carers in general very good but you do get the odd one who is below the standard of care that I require.

Business response:

Further to my discussion with your son to establish on how we could make any changes to the level of service you currently receive so that you have a better experience. It was established that there were no real concerns. We will also arrange a review with our care manager so that she can come and see you just to ensure you are happy with the service or if you would like us to make any changes.

S O

8 years ago

My mother has dementia and Bluebird Care have made a huge improvement to her life and have enabled her to stay in her own home. She was not keen on people coming into her home when we suggested she needed help but she now looks forward to every visit. The carers and their manager are dedicated and caring and they have done everything we have asked of them and more. I can rest more easily knowing that my mother is being well looked after and I would not hesitate to recommend Bluebird Care (Northumberland South).

Bal A

8 years ago

I have been with Bluebird Care (Northumberland South) now for one year - they originally were used for domestic only. Since I always have the same carer who I now trust fully, I now allow the carer to help me with some physio which has improved my mobility and now I can get around better than I could before. I am now looking at the possibility of using this provider to take me to doctors appointments as I am partially sighted. Overall an excellent service.

Anke J

8 years ago

I am happy with the service provided.

Claire B

8 years ago

The care for my mum is excellent and very reliable. It's very important to my mum that the same person comes to care for her.

Business response:

Thanks for your review Claire. We are very proud of the continuity of care we provide to each of our customers.

Ralph W

8 years ago

I have now had Bluebird Care (Northumberland South) for four years. All staff have treated my wife with kindness and understanding.

J C

8 years ago

Service excellent but expensive, as I live outside your usual working area, so pay mileage charge!

Business response:

Thanks for stating our service is excellent. Unfortunately, as you do live outside our area where we have no care assistants you have been given the option to pay extra mileage in order for you to use Bluebird Care which you have agreed to as you were struggling to get any providers due to this location.

Alison G

8 years ago

We have used Bluebird for the last 3 years and continue to be pleased with the carers that provide the support for my mother-in-law. They all attend on time which is excellent. My mother-in-law looks forward to them turning up. If there is to be any delay in them arriving, they ring her up and that reassures her. She feels comfortable with the carers, and as there is a consistency of carers, she feels more comfortable with them, as any changes to her routine cause her anxiety. That gives us peace of mind. Should I have any q... read more

Business response:

Thanks for your comments. It has been a pleasure looking after your Mother in law. Continuity of care is something that we pride ourselves on.