Bluebird Care Oxford

4.9

Home Health Care
Oxford

About this business

Healthcare Home Health Care

Location details

Church Mission Society, Watlington Rd, Oxford, OX4 6BZ, United Kingdom

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Weekday	Schedule	Status
Mon	8:30 a.m. to 5:00 p.m.
Tue	8:30 a.m. to 5:00 p.m.
Wed	8:30 a.m. to 5:00 p.m.
Thu	8:30 a.m. to 5:00 p.m.
Fri	8:30 a.m. to 5:00 p.m.
Sat	Closed
Sun	Closed

4.9108 reviews

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C H

a year ago

All Bluebird Care carers were kind and helpful to my parents. They worked very hard all the time they were at the house. It was easy to contact the office, even at weekends. One small criticism is that carers often had to be shown how to work basic appliances. Perhaps more training could be given in this area.

Business response:

Thank you for taking the time to write this review. We all learned a lot from your father; he was a very intelligent man full of many life stories and once we had gained your mother's trust, we had fun in the most unusual of circumstances! It was our pleasure to care for your parents and both are very much missed by the team. We will take on board your comments about carers not being able to work basic appliances and look at how we can adapt and improve our training and shadowing processes moving forward. Sending our best wi... read more

Alan H

a year ago

The care that my wife had during April and the beginning of May was first-class. They were kind and considerate and gave excellent care throughout whilst maintaining a cheerful smile and attitude towards us both.

Business response:

Thank you for your lovely review, Alan, although we only knew you both for a short time, I'm so glad the Bluebird carers made a positive impact and were able to support you both in different ways. Take care and best wishes.

Emma S

a year ago

Bluebird provided excellent care for my aunt; carers always went above and beyond to make sure she was happy, well cared for and had all her needs met. My aunt was always happy and the excellent care she received meant that she was able to remain in her own home, with her cat, which was really important to my aunt. The carers knew her well, treated her as an individual, and always kept her best interests at the centre of everything they did.

Business response:

Thank you for taking the time to write this wonderful review. I will pass your comments on to the team personally as it really does mean a lot to them to hear this. We knew your aunt very well and took pride in caring for her and her lovely cat. It was a privilege getting to know her and to assist her with her care needs, and she will always have a place in our hearts. Our team strive to provide the best care possible and it's always so encouraging and motivating to receive such an amazing review. On behalf of Bluebird Care ... read more

Melanie M

a year ago

We were lucky enough to have Bluebird arrange my Mum’s care during the last eighteen months of her life. She was a very independent woman, so the idea of a carer was at first difficult for her to entertain. But the care she received from Bluebird was great. As a family we felt totally supported and that our darling mum was always treated with the utmost respect and dignity. Bluebird spent time and thought matching her with the right carer, and her respite care was also top-notch. As a company Bluebird is great to deal with, ... read more

Business response:

Thank you so much for taking the time to complete a review. Feedback on our service is always appreciated and we are pleased that your experience of Bluebird Care Oxford, South and West Oxfordshire met your expectations. It was a pleasure to look after your mum, she will be remembered fondly by the live-in care team.

D F

a year ago

We have been using Bluebird Care agency to look after Mum, who has severe dementia, for approximately two years. We have always found the staff to be kind and helpful and the carers are generally very good. They do their best to keep Mum happy, cared for and well.

Business response:

Thank you for taking the time to write this review. We are always grateful to our existing customers and their families for leaving a review whilst still using our services. The last two years have been our pleasure.

Sophie M

a year ago

We have used Bluebird Care for a year now. The organisation has helped bring stability to our parent's home and the live-in help coupled with the domiciliary care means we can increase and decrease the care as the needs of my parents change. The management of the carers themselves and the interaction of the managers with my parents (and ourselves) was very good at the start and has since tailed off, with one of the managers, which my parents particularly liked, leaving and that post does not seem to have been replaced. The l... read more

Business response:

Thank you for taking the time to leave a review, it is always good to receive feedback from current customers and their family members. I am pleased that your parents are satisfied with their new carer. Although it did take time to do this, it reiterates the importance of selecting the right person, especially when replacing a carer of a year. We always strive to prioritise and resolve matters as quickly as possible. I do hope that any concerns you may have had are now resolved. I am sorry to hear of your disappointment arou... read more

Suki P

a year ago

We couldn't wish for better care, both from the company and the carers. They are all magnificent! Everyone that comes to the house is cheerful and completely willing to do anything, either for my husband's personal care, or domestic tasks for me. And with familiarity, I seldom have to explain or even ask.

Business response:

Dear Suki, thank you for taking the time to leave us your amazing review. I am so pleased to hear that you are satisfied with our service, and not only to your husband but to yourself as well. Our team are committed to delivering a high-quality service and your feedback is a great encouragement to us. I will definitely pass it on to the team who will be thrilled.

E N

a year ago

Bluebird ladies are the most caring and helpful people. They treated my husband with the utmost care. He was always left clean and they were. Discreet and always with a cheerful smile. They also asked about my welfare which was so kind. Sadly my husband died in February 2024.

Business response:

Thank you for your kind words, I am pleased to hear we were able to support both you and your husband during this difficult time and that he was able to remain at home with his family as he wished. I also want to thank you for your kindness and compassion to the carers, I know they held both of you dearly in their hearts and hearing this positive feedback will be such a blessing. Take care from all of us at Bluebird Care

M H

2 years ago

I have felt very confident with the care provided for my Dad. The carers have been kind professional and respectful taking care to build a rapport with my Dad so he feels comfortable and dignified being looked after. The agency has been extremely flexible around my parents’ needs and responsive to anything that arises. They have provided exactly what has been needed at very short notice and the communication has been excellent. This has been very reassuring at a time which has been difficult as we come to terms with my dad's... read more

Business response:

Thank you for your review and your lovely words. It means a lot to receive such positive feedback and I will pass on your lovely words to the team, as this will mean so much to them. Thank you for choosing Bluebird Care, It is a pleasure to support your Dad.