This profile has been claimed by the business owner or representative.
Bluebird Care Portsmouth
- Home Health Care
- Portsmouth
About this business
Location details
70 London Rd, North End, Portsmouth, PO2 0LN, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am extremely happy with the care that Mum receives from all your staff. She has no complaints and says all the carers are lovely! My only comment would be that I observed a member of your team "talking down" to her as if she was a child. I felt this was a bit demeaning Mum is hard of hearing without her hearing aids but perfectly lucid.
Business response:
Thank you for your feedback. We are going to address the issue with our care team. However, our care supervisors do regular reviews and this sort of issue can be raised so we can immediately take action.
We have been with Bluebird Care for about eight years and the experience has been overwhelmingly positive. The caregivers are compassionate, attentive and always go the extra mile to ensure my husband's comfort and well-being. We have had many positive experiences. The most recent was when we had part of our kitchen ceiling came down. The carer set to and helped me clear the mess. Each carer has their own individual way to enhance my husband's care. This kind of personalised attention is what sets this agency apart. There ha... read more
I am very fortunate and happy to have the best carers on a regular basis. They provide a high standard of person-centred care and are very reliable, often going above and beyond to help with daily tasks and covering calls when needed to provide outstanding continuity. The office staff are always polite and willing to help if changes need to be made to the usual routine. Thank you to everyone.
Business response:
Thank you for taking the time to provide us with your feedback. We are really pleased to hear that our service meets your expectations and look forward to sharing your feedback with your team.
The quality of care means so much to a dependent client and the care provided by Bluebird Care staff, support team and management is exemplary. Staff that arrive with a smile, looking pleased to be there and enjoy what they do makes all the difference and their professional care delivered in such a kind and pleasant way is massively appreciated. Being disabled and needing care is hard and I cannot thank Bluebird enough for the difference that their kind and professional service means to the family and for the world of differ... read more
Business response:
We are delighted to hear that you are pleased with the support we provide and will ensure all staff are aware of this feedback.
Very good service and all of the carers who attended my wife were excellent. We only had to leave Bluebird care as it became clear as my wife's condition deteriorated that she needed full nursing care 24/7 in a nursing home.
Business response:
We are sorry to see you leave. We wish you all the best in the future.
A very pleasant, down-to-earth experience. I'm very happy with my care and caregivers. They are always happy, cheerful and chatty with me, very caring and thorough approach. They do all I ask and they never talk over me with each other, always chatting with me and telling me what they are doing.
Business response:
Thank you for this kind uplifting review. The team works hard to go above and beyond.
Super office staff and carers - a wonderful, caring team. They have made a real difference in supporting my mother, who has Alzheimer's. There is good two-way communication between Bluebird and me.
Business response:
thank you for this kind review. I will pass the credit to the team.
Found the level of care excellent. Always advising on any changes and making sure I was looked after.
Business response:
Thank you for your feedback, pleased to see that our team has been supportive towards you.
My carers help me daily with day-to-day tasks which, without their help, would prove difficult for me. They allow me to enjoy life as close to being normal as possible. When I'm down, they put a smile on my face, we have great laughs and fun together. Social visits are the best. Such a great company with great, friendly carers.
Business response:
It has been a journey and you know we are there to support you. Thank you for your kind comments.
Frequently asked questions about Bluebird Care Portsmouth
How is Bluebird Care Portsmouth rated?
Bluebird Care Portsmouth has a 4.8 star rating with 52 reviews.
When is Bluebird Care Portsmouth open?
Bluebird Care Portsmouth is closed now. It will open on Monday at 8:30 a.m.