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Bluebird Care Reigate
- Home Health Care
- Reigate
About this business
Location details
15-17, 15-17 West St, Reigate, RH2 9BL, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have been very impressed with the quality of care and communication that as a family we have received from Bluebird Care. Every carer has been so kind, compassionate and understanding to my mum's needs. Our manager Lynsey has been incredible and supported the decisions we have needed to make, both with kindness and in a timely way. I can't thank Bluebird Care enough, the quality of care is exceptional.
Business response:
Thank you so much for taking the time to share such a thoughtful and heartfelt review. We are truly grateful for your kind words about Bluebird Care. It means a great deal to know that our care experts have made such a positive difference through their kindness, compassion, and understanding of your mum's needs. Providing high-quality, person-centred care is always our priority, and your feedback reassures us that we are achieving this. Thank you again for your trust and for recommending our services. It is a privilege to su... read more
Mum has been using Bluebird agency for one month now & is very happy with the care received so far. The carers are efficient & friendly. This week have had the same carer every day, we know this is not always possible but it does help her to have continuity. Very good communication between us & the office.
Business response:
Thank you for such a lovely review. We will pass your comments onto the care team
Thanks to Bluebird I was able to return home from hospital earlier than if left to hospital admin - they efficiently organised a live in carer immediately with a view to a return to my usual visiting carer. I cannot thank them enough for making the transition seamless offering comfort to both myself and my family.
Business response:
Thank you so much for your kind words. We're delighted we could support you in returning home smoothly and provide the reassurance you and your family needed during this transition. Our team always strives to make care arrangements as seamless and comfortable as possible, whether that's organising live-in support or helping you return to your familiar routine with your regular care expert. It's wonderful to hear this made a positive difference for you, and we'll be sure to share your appreciation with the team.
On the whole I am very happy with the care & attention I rec'd from all my carers. If there is a problem I always ring the office and discuss the issue. Usually it is resolved. I am hoping you can help me with my request. (Phone this week) As I am 90yrs I find I am wanting to have carers I know rather than a stream of new ones.
Business response:
Thank you for your kind words and for sharing your experience with our care team. We are delighted to hear that you are happy with the care and attention you receive. Your feedback is invaluable to us, and we appreciate you reaching out whenever there are any concerns-ensuring your comfort and well-being is our top priority. Thank you again for taking the time to complete this review, your feedback has been passed onto the Bluebird Care Reigate team. Have a lovely rest of your day!
I have been using Bluebird for about 6 months & have found them remarkably efficient and helpful. I have no adverse criticism to make at all.
Business response:
Thank you so much for taking the time to share your experience with Bluebird Care! We're delighted to hear that you've found our service efficient and helpful over the past six months. Your kind words mean a lot to our team, who strive to provide the best possible care and support. We truly appreciate your feedback and look forward to continuing to support you!
Overall, the visits have been positive experiences. I've been treated with care, patience, respect & dignity. We would definitely use your agency again.
Business response:
Thank you so much for your kind words!We are truly grateful for your feedback and are delighted to hear that your experiences with Bluebird Care has been so positive. Our team is dedicated to providing care, patience, respect, and dignity to all of our customers, and it's wonderful to know that these values shined through during your visits.Thank you once again for choosing Bluebird Care and for taking the time to share your experience!
All the ticked boxes are satisfactory. An experienced carer is particularly appreciated. All cares are keen to want to be helpful and I enjoy meeting different personalities.
Business response:
Thank you so much for your kind words and taking the time to share your experience with Bluebird Care. We are delighted to hear that our team has met your expectations and that you appreciate the dedication and experience of our carers. Ensuring that our customers receive the best possible care from compassionate and professional staff is our priority. It's also wonderful to know that you enjoy meeting different personalities within our team. We believe that every carer brings something unique to the service, and we're glad ... read more
The help given is very much appreciated. The staff standards vary: one or two are excellent, others are good. 1) It would help to know in advance which staff member is scheduled as cleaning/ironing jobs etc. suite some staff better than others. 2) It would also be helpful to establish a regular time for every visit so that we can establish a regular routine at our end. Realise this may not be possible due to emergencies etc. Overall, the help given by Bluebird Care is helpful and appreciated.
Business response:
Thank you for your valuable feedback and for sharing your experience with Bluebird Care. We are pleased to hear that the help provided by our team is appreciated and beneficial to you. We take your comment, your feedback seriously and will continue to work on maintaining and improving the quality of our care, we have passed your feedback on to the care manager who will be in touch with you. Your feedback is invaluable to us as we strive to improve our services. If there is anything else we can do to enhance your experience, ... read more
Most carers are conscientious and helpful. Some do not wear aprons; one doesn't remove her coat; one caused a traffic jam by parking carelessly and annoyed the neighbours!
Business response:
Thank you for taking the time to leave Bluebird Care Reigate a review. Your feedback is appreciated in helping us provide the best possible care. Thank you for bringing these matters to our attention and we look forward to continuing to serve you with the high standards you expect from us. Thank you again, have a lovely day!
Frequently asked questions about Bluebird Care Reigate
How is Bluebird Care Reigate rated?
Bluebird Care Reigate has a 4.6 star rating with 54 reviews.
When is Bluebird Care Reigate open?
Bluebird Care Reigate is closed now. It will open at 8:30 a.m.