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Bluebird Care Reigate
- Home Health Care
- Reigate
About this business
Location details
15-17, 15-17 West St, Reigate, RH2 9BL, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
After a period in Hospital, Mum was able to return home with live in Carers plus a cover carer for their daily break from Sept25 to May26 as was Mums wish was to stay at home as long as possible. The family all greatly valued the patience and caring nature of the all carers, and also the time they spent socialising and playing games with Mum too. Thanks to all the members of the Bluebird team who were involved including the office staff who were also very helpful. Mums quality of life at home was very good, but unfortunately... read more
Business response:
Thank you for taking the time to share your experience with Bluebird Care. We were honoured to support your mum in fulfilling her wish to remain at home for as long as possible. It is wonderful to hear that the live-in care team and cover care experts were able to provide not only the care and support she needed, but also companionship, social interaction, and enjoyable activities that contributed to her quality of life. Your kind words about our care expert' patience and caring nature, as well as the support provided by our... read more
Bluebird came to our rescue when my Mum came home from a hospital stay needing a lot more care than we could provide. We struggled for 10 days trying to do it ourselves and I can honestly say I have never been more pleased to see someone than when Mercy arrived on the doorstep on the first day of care! Her calm, caring, capable manner immediately put us at ease. We have found this to be pretty consistent with all of the carers while using Bluebird's services over the last 18 months. Generally the office staff respond quickly... read more
Business response:
Thank you so much for your kind and thoughtful review. It truly means a great deal to us to hear that we were able to support both your Mum and your family during such an important and challenging time. We are especially pleased to hear how Mercy's calm and caring approach helped put you at ease from the very first visit, and that this positive experience continued throughout your time with us. Providing compassionate, reliable care and responsive support is at the heart of what we do, so your feedback is incredibly rewardin... read more
Great people, always helping me. The staff first class.
Business response:
Thank you so much for your kind words. We truly appreciate you taking the time to share your experience with us. Our team is dedicated to providing the highest standard of care and support, so it means a great deal to hear that you feel well looked after. We are very proud of our staff and will be sure to pass on your lovely feedback to them. Thank you again for your trust in us - it is our privilege to support you.
My family has used Bluebird for over 3 years, initially for live in care for parents, and since October 2024 for twice daily visits for my mother. I have found the office team helpful and responsive. Over the last few months continuity of carers has improved significantly which has had a positive impact on my mother's well being. Whilst we do understand that staffing changes are sometimes unavoidable, having a regular and familiar care team has been valuable for her and makes such a difference. The carers who visit regularly... read more
Business response:
Thank you for taking the time to share your experience and for trusting Bluebird with your family's care over the past three years. It means a great deal to us to have supported both your parents and to continue caring for your mother. We're especially pleased to hear that you've found our office team helpful and responsive, and that the recent improvements in Care Expert continuity have made a positive difference to your mother's wellbeing. Building a regular and familiar care team is something we continually strive for, as... read more
I have been very impressed with the quality of care and communication that as a family we have received from Bluebird Care. Every carer has been so kind, compassionate and understanding to my mum's needs. Our manager Lynsey has been incredible and supported the decisions we have needed to make, both with kindness and in a timely way. I can't thank Bluebird Care enough, the quality of care is exceptional.
Business response:
Thank you so much for taking the time to share such a thoughtful and heartfelt review. We are truly grateful for your kind words about Bluebird Care. It means a great deal to know that our care experts have made such a positive difference through their kindness, compassion, and understanding of your mum's needs. Providing high-quality, person-centred care is always our priority, and your feedback reassures us that we are achieving this. Thank you again for your trust and for recommending our services. It is a privilege to su... read more
Mum has been using Bluebird agency for one month now & is very happy with the care received so far. The carers are efficient & friendly. This week have had the same carer every day, we know this is not always possible but it does help her to have continuity. Very good communication between us & the office.
Business response:
Thank you for such a lovely review. We will pass your comments onto the care team
Thanks to Bluebird I was able to return home from hospital earlier than if left to hospital admin - they efficiently organised a live in carer immediately with a view to a return to my usual visiting carer. I cannot thank them enough for making the transition seamless offering comfort to both myself and my family.
Business response:
Thank you so much for your kind words. We're delighted we could support you in returning home smoothly and provide the reassurance you and your family needed during this transition. Our team always strives to make care arrangements as seamless and comfortable as possible, whether that's organising live-in support or helping you return to your familiar routine with your regular care expert. It's wonderful to hear this made a positive difference for you, and we'll be sure to share your appreciation with the team.
On the whole I am very happy with the care & attention I rec'd from all my carers. If there is a problem I always ring the office and discuss the issue. Usually it is resolved. I am hoping you can help me with my request. (Phone this week) As I am 90yrs I find I am wanting to have carers I know rather than a stream of new ones.
Business response:
Thank you for your kind words and for sharing your experience with our care team. We are delighted to hear that you are happy with the care and attention you receive. Your feedback is invaluable to us, and we appreciate you reaching out whenever there are any concerns-ensuring your comfort and well-being is our top priority. Thank you again for taking the time to complete this review, your feedback has been passed onto the Bluebird Care Reigate team. Have a lovely rest of your day!
I have been using Bluebird for about 6 months & have found them remarkably efficient and helpful. I have no adverse criticism to make at all.
Business response:
Thank you so much for taking the time to share your experience with Bluebird Care! We're delighted to hear that you've found our service efficient and helpful over the past six months. Your kind words mean a lot to our team, who strive to provide the best possible care and support. We truly appreciate your feedback and look forward to continuing to support you!
Frequently asked questions about Bluebird Care Reigate
How is Bluebird Care Reigate rated?
Bluebird Care Reigate has a 4.6 star rating with 60 reviews.
When is Bluebird Care Reigate open?
Bluebird Care Reigate is closed now. It will open tomorrow at 8:30 a.m.