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Bluebird Care Reigate
- Home Health Care
- Reigate
About this business
Location details
15-17, 15-17 West St, Reigate, RH2 9BL, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Mostly satisfactory but better if sometimes they could understand English. Very pleasant & helpful & pleased they will do almost any task if asked. & help with TV.
Business response:
Thank you for your kind feedback. We're delighted to hear that you found our team pleasant, helpful, and willing to assist with a variety of tasks, including helping with the TV. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your experience. We look forward to continuing to provide you with excellent service and will take your feedback on-board. Thank you again, have a lovely rest of your day!
My wife, who has Parkinson's Disease and I have been using the service of Bluebird Reigate since March 2024. The carers who have been sent to us have been in general been providing excellent services. The rostering services of the office staff in Reigate have been (sometimes very) disappointing. The office schedulers and supervisors seem to be uninterested in updating the database properly. So the timing and scheduling of the visits have been erratic and the staff in the office seem to be unaware of the concept of client sat... read more
Business response:
Thank you for taking the time to share your feedback about your experience with Bluebird Care Reigate. We truly appreciate your review, we are delighted to know that the care provided by our care assistants has been good. Ensuring high-quality care for your wife is our top priority, and we are pleased to hear that our care assistants are meeting your expectations in this regard. We are sorry to hear about the challenges you've faced with our scheduling services, we will feed this review onto the relevant team to be investiga... read more
The provision of carers without cars caused most upset as we are not near a good bus route and a good railway station. The concern if they were late?! Especially as they come from Croydon and further distances, which seemed weird. We only had one unsatisfactory carer who did not come prepared to give care on his only night! Made himself off to bed!
Business response:
Thank you for taking the time to leave us a review, we truly appreciate your feedback. We are constantly striving to enhance our service, and your insights are invaluable in helping us achieve that goal. Your satisfaction is our top priority, and we appreciate your contribution to our ongoing efforts to provide an outstanding experience for everyone. Thank you again for choosing Bluebird Care.
Frequently asked questions about Bluebird Care Reigate
How is Bluebird Care Reigate rated?
Bluebird Care Reigate has a 4.6 star rating with 60 reviews.
When is Bluebird Care Reigate open?
Bluebird Care Reigate is closed now. It will open tomorrow at 8:30 a.m.