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Bluebird Care Reigate
- Home Health Care
- Reigate
About this business
Location details
15-17, 15-17 West St, Reigate, RH2 9BL, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Overall, the visits have been positive experiences. I've been treated with care, patience, respect & dignity. We would definitely use your agency again.
Business response:
Thank you so much for your kind words!We are truly grateful for your feedback and are delighted to hear that your experiences with Bluebird Care has been so positive. Our team is dedicated to providing care, patience, respect, and dignity to all of our customers, and it's wonderful to know that these values shined through during your visits.Thank you once again for choosing Bluebird Care and for taking the time to share your experience!
All the ticked boxes are satisfactory. An experienced carer is particularly appreciated. All cares are keen to want to be helpful and I enjoy meeting different personalities.
Business response:
Thank you so much for your kind words and taking the time to share your experience with Bluebird Care. We are delighted to hear that our team has met your expectations and that you appreciate the dedication and experience of our carers. Ensuring that our customers receive the best possible care from compassionate and professional staff is our priority. It's also wonderful to know that you enjoy meeting different personalities within our team. We believe that every carer brings something unique to the service, and we're glad ... read more
The help given is very much appreciated. The staff standards vary: one or two are excellent, others are good. 1) It would help to know in advance which staff member is scheduled as cleaning/ironing jobs etc. suite some staff better than others. 2) It would also be helpful to establish a regular time for every visit so that we can establish a regular routine at our end. Realise this may not be possible due to emergencies etc. Overall, the help given by Bluebird Care is helpful and appreciated.
Business response:
Thank you for your valuable feedback and for sharing your experience with Bluebird Care. We are pleased to hear that the help provided by our team is appreciated and beneficial to you. We take your comment, your feedback seriously and will continue to work on maintaining and improving the quality of our care, we have passed your feedback on to the care manager who will be in touch with you. Your feedback is invaluable to us as we strive to improve our services. If there is anything else we can do to enhance your experience, ... read more
Most carers are conscientious and helpful. Some do not wear aprons; one doesn't remove her coat; one caused a traffic jam by parking carelessly and annoyed the neighbours!
Business response:
Thank you for taking the time to leave Bluebird Care Reigate a review. Your feedback is appreciated in helping us provide the best possible care. Thank you for bringing these matters to our attention and we look forward to continuing to serve you with the high standards you expect from us. Thank you again, have a lovely day!
Overall, we have been happy with the service. It has not been ideal having so many different carers as my stepfather has to repeat what is required. All the carers have been very pleasant.
Business response:
Thank you so much for your kind words and positive feedback about Bluebird Care! At Bluebird Care, we strive to provide the highest standard of care and support to all our customers. It is incredibly rewarding to know that our efforts are making a positive impact on the lives of those we care for. Your appreciation motivates us to continue delivering exceptional care with compassion and dedication. Thank you again for your kind words and for leaving us a positive review.
All the care staff have been very good and kind. In particular, one carer has become a regular carer and knows my needs very well. The members of staff in the office have been very helpful in liaising with doctors, nurses and the hospital.
Business response:
Thank you so much for your kind words and positive feedback about Bluebird Care! At Bluebird Care, we strive to provide the highest standard of care and support to all our customers. It is incredibly rewarding to know that our efforts are making a positive impact on the lives of those we care for. Your appreciation motivates us to continue delivering exceptional care with compassion and dedication. Thank you again for your kind words and for leaving us a positive review.
The carers at Bluebird Care agency have been caring for my mum for 6 months. Her needs are met with respect and kindness. Any concerns are dealt with quickly and with understanding. If they have any concerns about my mum I am informed quickly. I would be happy to recommend the carers who see my mum. They are reliable and proactive.
Business response:
Thank you so much for taking the time to share your positive feedback! We are thrilled to hear that you had a positive experience with our service. Your kind words are truly appreciated and serve as motivation for our team. If you ever have any further feedback or if there's anything we can do to enhance your experience, please don't hesitate to reach out. Once again, thank you for choosing Bluebird Care and your feedback.
As you know, I am away, but my sister and client have both said how happy they are with the carer. I am delighted as I am able to relax and enjoy my break. I understand that the carer is very respectful, she is maintaining personal care to a high standard, she is providing meals which I understand are being enjoyed, and their recreational periods also seem to be of similar liking. I believe that the carer is maintaining the exercises advised by the therapist, which is very important. Although the carer is relatively new, she... read more
Business response:
Thank you for your feedback. We're so pleased to hear that you are happy with the care being provided. Please do not hesitate to contact us should you need any other assistance. Kind regards.
The live-in carer established an immediate rapport with my wife, which was a great relief as I was in hospital myself when she arrived. It was obvious from the moment I came home. Care is delivered gently, maintaining dignity and without stress or fuss. It's a million miles better than I was able to deliver before she arrived. The result is that both my wife and myself have benefitted very significantly over the four months we have been fortunate enough to have had this support.
Business response:
Dear David, thank you for taking the time to leave a review. We're so pleased to hear that your wife is getting the support she needs and that you are happy with the care she is receiving. We will ensure that your lovely feedback is relayed to our team and the management. As always, if you need anything else, please do not hesitate to give our team a call. Kind regards.
Frequently asked questions about Bluebird Care Reigate
How is Bluebird Care Reigate rated?
Bluebird Care Reigate has a 4.6 star rating with 60 reviews.
When is Bluebird Care Reigate open?
Bluebird Care Reigate is closed now. It will open tomorrow at 8:30 a.m.