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Bluebird Care Reigate
- Home Health Care
- Reigate
About this business
Location details
15-17, 15-17 West St, Reigate, RH2 9BL, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Overall, we have been happy with the service. It has not been ideal having so many different carers as my stepfather has to repeat what is required. All the carers have been very pleasant.
Business response:
Thank you so much for your kind words and positive feedback about Bluebird Care! At Bluebird Care, we strive to provide the highest standard of care and support to all our customers. It is incredibly rewarding to know that our efforts are making a positive impact on the lives of those we care for. Your appreciation motivates us to continue delivering exceptional care with compassion and dedication. Thank you again for your kind words and for leaving us a positive review.
All the care staff have been very good and kind. In particular, one carer has become a regular carer and knows my needs very well. The members of staff in the office have been very helpful in liaising with doctors, nurses and the hospital.
Business response:
Thank you so much for your kind words and positive feedback about Bluebird Care! At Bluebird Care, we strive to provide the highest standard of care and support to all our customers. It is incredibly rewarding to know that our efforts are making a positive impact on the lives of those we care for. Your appreciation motivates us to continue delivering exceptional care with compassion and dedication. Thank you again for your kind words and for leaving us a positive review.
The carers at Bluebird Care agency have been caring for my mum for 6 months. Her needs are met with respect and kindness. Any concerns are dealt with quickly and with understanding. If they have any concerns about my mum I am informed quickly. I would be happy to recommend the carers who see my mum. They are reliable and proactive.
Business response:
Thank you so much for taking the time to share your positive feedback! We are thrilled to hear that you had a positive experience with our service. Your kind words are truly appreciated and serve as motivation for our team. If you ever have any further feedback or if there's anything we can do to enhance your experience, please don't hesitate to reach out. Once again, thank you for choosing Bluebird Care and your feedback.
As you know, I am away, but my sister and client have both said how happy they are with the carer. I am delighted as I am able to relax and enjoy my break. I understand that the carer is very respectful, she is maintaining personal care to a high standard, she is providing meals which I understand are being enjoyed, and their recreational periods also seem to be of similar liking. I believe that the carer is maintaining the exercises advised by the therapist, which is very important. Although the carer is relatively new, she... read more
Business response:
Thank you for your feedback. We're so pleased to hear that you are happy with the care being provided. Please do not hesitate to contact us should you need any other assistance. Kind regards.
The live-in carer established an immediate rapport with my wife, which was a great relief as I was in hospital myself when she arrived. It was obvious from the moment I came home. Care is delivered gently, maintaining dignity and without stress or fuss. It's a million miles better than I was able to deliver before she arrived. The result is that both my wife and myself have benefitted very significantly over the four months we have been fortunate enough to have had this support.
Business response:
Dear David, thank you for taking the time to leave a review. We're so pleased to hear that your wife is getting the support she needs and that you are happy with the care she is receiving. We will ensure that your lovely feedback is relayed to our team and the management. As always, if you need anything else, please do not hesitate to give our team a call. Kind regards.
The carer was gentle and caring every time he came.
Business response:
Hi there; thank you for taking the time to leave us a review. We're pleased to hear that our carer was gentle and caring. Kind regards.
All the helpers are pleasant and helpful and Mum would describe all as good. A couple she regards as excellent, their manner and initiative distinguish them. Mum finds the constant change of staff a little unsettling and not what she had expected.
Business response:
Hi Edward, thank you for taking the time to leave a review. We're pleased to hear that your mum regards our carers as excellent. However, we are sorry to hear that there has been issues around different carers visiting. Please be assured your comments will be relayed to our business director to review. If you do need any further assistance, please do not hesitate to call our team. Kind regards.
Drawing on my experience and of friends' experiences, it is evident that there is a distinct difference between free-lance domestic helpers and those employed by an agency - with the latter being far more efficient. I have been a client with Bluebird Care for two months and have found the ladies that come to me were obviously professional in their demeanour and skills but at the same time were friendly, without being condescending.
Business response:
Hi there, thank you for taking the time to leave us a fantastic review. We're so pleased to hear that you are happy with the care you are receiving. Please do not hesitate to give our team a call, if you need anything else. Kind regards.
My carers are extremely good, efficient and friendly. Always ready to assist. I look forward to their company. Visiting times have on occasion been different to my agreed schedule and at times shortened. This is sometimes confusing and difficult to cater for. Good service, pleasant staff. I am well satisfied with the service offered.
Business response:
Thank you for taking the time to leave us a review. We're so pleased to hear that our carers are pleasant and that you look forward to their company. We will ensure your feedback is relayed to our care manager to review. If you need anything else, please do not hesitate to contact our team. Kind regards.
Frequently asked questions about Bluebird Care Reigate
How is Bluebird Care Reigate rated?
Bluebird Care Reigate has a 4.6 star rating with 54 reviews.
When is Bluebird Care Reigate open?
Bluebird Care Reigate is closed now. It will open at 8:30 a.m.