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Bluebird Care Reigate
- Home Health Care
- Reigate
About this business
Location details
15-17, 15-17 West St, Reigate, RH2 9BL, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My mother has been a client of Bluebird for a few years now and is very happy with them. Some carers are better than others but some are excellent and go out of their way to assist mum with extra tasks which really helps her. She has got used to different carers but obviously has her favourites and generally, they are the ones that are put on her weekly rota. Overall I would recommend Bluebird.
Business response:
Thank you for taking the time to leave a wonderful review on our services that we provide to your mother. We will be sure to pass your comments on to our Bluebird Care Reigate team, and it is a pleasure to provide care to your mother.
The overall experience has been very good, Bluebird Reigate have been excellent to deal with. They have provided good, reliable care for my dad, and been very helpful on the telephone. I would definitely recommend them.
Business response:
Thank you for taking the time to leave such a lovely review of the services we provide. We will be sure to pass your comments on to our Bluebird Care Reigate team, and it is a pleasure to provide care and support to your Dad.
Bluebird are very reliable and the carers are so friendly and helpful. The office team are always polite, friendly and help. It’s all very professional. I would recommend this care company to anyone who needs care for someone.
Business response:
Thank you for leaving such a wonderful review. We will be sure to pass your lovely comments on to our Bluebird Care Reigate team.
I have been a client for 2 and a half years and have been extremely satisfied with the care I have received. Carers are caring and professional. Friendly and knowledgeable in their dealings, approach and attitude.
Business response:
Thank you for leaving such a wonderful review. We will be sure to pass your comments on to our Bluebird Care Reigate team. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Outstanding support and care. Kind, friendly carers able to deal with sensitive situations. Helped us so much and looked after all the family during very difficult times. Treated Mum as an individual and made her feel valued. Thank you all so much, so appreciated.
Business response:
Thank you for leaving such a wonderful review. We will be sure to pass your comments on to our Bluebird Care Reigate team, and it is a pleasure to provide care for your Mum. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Mostly satisfactory but better if sometimes they could understand English. Very pleasant & helpful & pleased they will do almost any task if asked. & help with TV.
Business response:
Thank you for your kind feedback. We're delighted to hear that you found our team pleasant, helpful, and willing to assist with a variety of tasks, including helping with the TV. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your experience. We look forward to continuing to provide you with excellent service and will take your feedback on-board. Thank you again, have a lovely rest of your day!
My wife, who has Parkinson's Disease and I have been using the service of Bluebird Reigate since March 2024. The carers who have been sent to us have been in general been providing excellent services. The rostering services of the office staff in Reigate have been (sometimes very) disappointing. The office schedulers and supervisors seem to be uninterested in updating the database properly. So the timing and scheduling of the visits have been erratic and the staff in the office seem to be unaware of the concept of client sat... read more
Business response:
Thank you for taking the time to share your feedback about your experience with Bluebird Care Reigate. We truly appreciate your review, we are delighted to know that the care provided by our care assistants has been good. Ensuring high-quality care for your wife is our top priority, and we are pleased to hear that our care assistants are meeting your expectations in this regard. We are sorry to hear about the challenges you've faced with our scheduling services, we will feed this review onto the relevant team to be investiga... read more
The provision of carers without cars caused most upset as we are not near a good bus route and a good railway station. The concern if they were late?! Especially as they come from Croydon and further distances, which seemed weird. We only had one unsatisfactory carer who did not come prepared to give care on his only night! Made himself off to bed!
Business response:
Thank you for taking the time to leave us a review, we truly appreciate your feedback. We are constantly striving to enhance our service, and your insights are invaluable in helping us achieve that goal. Your satisfaction is our top priority, and we appreciate your contribution to our ongoing efforts to provide an outstanding experience for everyone. Thank you again for choosing Bluebird Care.
Frequently asked questions about Bluebird Care Reigate
How is Bluebird Care Reigate rated?
Bluebird Care Reigate has a 4.6 star rating with 54 reviews.
When is Bluebird Care Reigate open?
Bluebird Care Reigate is closed now. It will open at 8:30 a.m.