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Bluebird Care Reigate
- Home Health Care
- Reigate
About this business
Location details
15-17, 15-17 West St, Reigate, RH2 9BL, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
As you know, I am away, but my sister and client have both said how happy they are with the carer. I am delighted as I am able to relax and enjoy my break. I understand that the carer is very respectful, she is maintaining personal care to a high standard, she is providing meals which I understand are being enjoyed, and their recreational periods also seem to be of similar liking. I believe that the carer is maintaining the exercises advised by the therapist, which is very important. Although the carer is relatively new, she... read more
Business response:
Thank you for your feedback. We're so pleased to hear that you are happy with the care being provided. Please do not hesitate to contact us should you need any other assistance. Kind regards.
The live-in carer established an immediate rapport with my wife, which was a great relief as I was in hospital myself when she arrived. It was obvious from the moment I came home. Care is delivered gently, maintaining dignity and without stress or fuss. It's a million miles better than I was able to deliver before she arrived. The result is that both my wife and myself have benefitted very significantly over the four months we have been fortunate enough to have had this support.
Business response:
Dear David, thank you for taking the time to leave a review. We're so pleased to hear that your wife is getting the support she needs and that you are happy with the care she is receiving. We will ensure that your lovely feedback is relayed to our team and the management. As always, if you need anything else, please do not hesitate to give our team a call. Kind regards.
The carer was gentle and caring every time he came.
Business response:
Hi there; thank you for taking the time to leave us a review. We're pleased to hear that our carer was gentle and caring. Kind regards.
All the helpers are pleasant and helpful and Mum would describe all as good. A couple she regards as excellent, their manner and initiative distinguish them. Mum finds the constant change of staff a little unsettling and not what she had expected.
Business response:
Hi Edward, thank you for taking the time to leave a review. We're pleased to hear that your mum regards our carers as excellent. However, we are sorry to hear that there has been issues around different carers visiting. Please be assured your comments will be relayed to our business director to review. If you do need any further assistance, please do not hesitate to call our team. Kind regards.
Drawing on my experience and of friends' experiences, it is evident that there is a distinct difference between free-lance domestic helpers and those employed by an agency - with the latter being far more efficient. I have been a client with Bluebird Care for two months and have found the ladies that come to me were obviously professional in their demeanour and skills but at the same time were friendly, without being condescending.
Business response:
Hi there, thank you for taking the time to leave us a fantastic review. We're so pleased to hear that you are happy with the care you are receiving. Please do not hesitate to give our team a call, if you need anything else. Kind regards.
My carers are extremely good, efficient and friendly. Always ready to assist. I look forward to their company. Visiting times have on occasion been different to my agreed schedule and at times shortened. This is sometimes confusing and difficult to cater for. Good service, pleasant staff. I am well satisfied with the service offered.
Business response:
Thank you for taking the time to leave us a review. We're so pleased to hear that our carers are pleasant and that you look forward to their company. We will ensure your feedback is relayed to our care manager to review. If you need anything else, please do not hesitate to contact our team. Kind regards.
I have only used the service for three weeks following a fall. On the whole, I have found the carers extremely competent, kind and caring.
Business response:
Thank you for taking the time to leave a great review. We're sorry to hear that you had a fall and hope you are feeling better soon. It is great to hear that our team are competent, kind and caring. We will ensure this feedback is relayed to our team. In the meantime, if you need anything else please do not hesitate to give our team a call. Best wishes.
The carers are wonderful, sometimes the organisation is a little chaotic.
Business response:
Thank you for taking the time to leave us a review. We're so pleased to hear that the carers are wonderful and will ensure your feedback is relayed to our care manager to review. In the meantime, please do not hesitate to give us a call with any questions. Kind regards.
Punctual carer visits, excluding exceptional circumstances beyond their control. Exemplary care provided over tasks and personal care, as requested/required based on their own personalities. Lunch prepared extremely satisfactorily. Willing to take me on visits to shops, bank, GP appointments etc. I cannot fault any of them.
Business response:
Thank you for your fantastic review. It is lovely to hear how our team are able to assist you and keep you safe and happy in your own home. If you do require anything else, please do not hesitate to give our team a call. Best wishes.
Frequently asked questions about Bluebird Care Reigate
How is Bluebird Care Reigate rated?
Bluebird Care Reigate has a 4.6 star rating with 62 reviews.
When is Bluebird Care Reigate open?
Bluebird Care Reigate is closed now. It will open on Monday at 8:30 a.m.