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Bluebird Care Reigate
- Home Health Care
- Reigate
About this business
Location details
15-17, 15-17 West St, Reigate, RH2 9BL, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The manager and the team of carers have been superb in every respect. We asked for help at short notice and they provided a well organised and prompt response to our mum's needs. The carers clearly listened carefully to mums wishes and respected them. We could not have wished for better.
Business response:
Thank you for taking the time to leave a review. We really appreciate the positive feedback and will share your review with our team.
So far we have been extremely happy with the care that my father has received. He has a carer visit once a day for an hour. All of the carers have been very good and helpful and have been diligent to raise any concerns or issues if they have noticed them. My father has particularly enjoyed the visits from his main carer who he gets on very well with and feels is excellent. Not only does he help my father with showering, and getting up and taking his medications etc but he also makes him laugh and engages with him so that my ... read more
Business response:
Hello Sue, you really made our day! We always love to receive a positive review of the care we provide and appreciate you taking the time to rate us! Thank you for the amazing review, Scarlett Cabrini
I cannot thank Bluebird Care (Reigate) enough for their support during the last months of my father's life. Whilst he was well they brought a smile to his face on every visit and took the strain off myself and my mother so that we could relax and enjoy our time with him. The team were happy, hardworking and knowledgeable and we felt very confident in them. The visits were flexible and always punctual and the office support was brilliant, always checking things were as we wanted them. Later in the last days of his life, they ... read more
The care provided to my wife has been of the highest standard with kindness, skill, and attention to detail being of the highest order. Help in cleaning my wife's bedroom, laundry, and general cleaning have been thorough, while every opportunity is offered to make life easier.
My mother was cared for at home by the Bluebird Care Reigate team until her end of life. She got to know the staff earlier in the year 2020 when she was first discharged from hospital and in much better heath. They helped her during the following months and during the difficulties of Covid lockdown. When she became unwell later in the year and frail at the end of her life all the staff provided care that was empathetic, kind and so caring. They gave her dignity as she got weaker and cared for her professionally and with kind... read more
Business response:
Thank you for leaving such a wonderful review. We will be sure to pass your comments on to the Bluebird Care Reigate team. It was a great pleasure to provide care to your Mother, she was such a beautiful person and touched our hearts and will be missed by all the Bluebird Care Reigate team. We wish you and your family all the best for the future.
We have been using Bluebird Care Reigate for morning care for my mother and the experience has been faultless. All the ladies have been kind and considerate and excellent with the care they provide. My mother might not be the easiest to deal with, but she has nothing but praise for her ladies. We have started 3 nights a week care as well and that has been very successful. It is wonderful for us to know that Mum has the best care she can have, and the Bluebird ladies provide the same level of care that we do. We have tried ot... read more
Business response:
Thank you for taking the time to leave us this lovely review. The Bluebird Care Reigate team takes pride in providing an excellent customer experience while keeping people safe and happy in their home. We will be sure to pass along your comments to the Bluebird Care Reigate team.
Mum's care is good. There are some differences between the cooking of carers and what they cook. However, this can be sorted out with regular reviews which are really helpful. Overall the service is good and it obviously enables Mum to stay at home.
Business response:
Thank you for taking the time to leave a wonderful review on our services that we provide to your mum. We will be sure to pass your comments on to our Bluebird Care Reigate team.
My aunt is very happy with the service she receives from the carers and enjoys their visits. They are sympathetic and understanding of her needs and are professional in their duties. As my aunt suffers from anxiety, she greatly appreciates it when Bluebird calls her to let her know if a carer is going to be late. It is reassuring for me to know that I can get hold of Bluebird at any time, out of hours included, if an issue arises concerning my aunt's wellbeing. I also find it very helpful having access to the app, so I can s... read more
Business response:
Thank you for taking the time to leave a lovely review on the service we provide to your Aunt. We will be sure to pass your comments on to our Bluebird Care Reigate team. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
When something/somebody excels it is truly difficult to explain in words, but here goes. From the first visit, we felt Bluebird were not just interested in my late husband, but also me, the family and even our dog. Every single carer was kind, polite, courteous, professional. Nothing was too much trouble. They were able to cope with my hubbie and became great confidants. They were here twice daily and I can honestly say they were far more than carers. Their caring attitude to a very macho man - they had him eating out of the... read more
Business response:
Thank you for leaving such a wonderful review about Bluebird Care Reigate. The carers loved coming to visit you and your hubbie and we will share all your lovely comments with the Bluebird Care Reigate team, and it was a great pleasure to provide care for him and will be missed by all the team. We wish you all the best for the future.
Frequently asked questions about Bluebird Care Reigate
How is Bluebird Care Reigate rated?
Bluebird Care Reigate has a 4.6 star rating with 54 reviews.
When is Bluebird Care Reigate open?
Bluebird Care Reigate is closed now. It will open at 8:30 a.m.