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Bluebird Care Stamford, Rutland, Peterborough & Oundle
- Home Health Care
- Stamford
About this business
Location details
16 Wharf Rd, Stamford, PE9 2EB, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Care review was extremely satisfactory. I am very pleased with all helpers bar one who lets the service down by smoking before parking her car and lighting up before driving off.
Business response:
Thank you for your feedback. Feedback of all types is important to us. We are delighted that you are happy with the care and support that you receive and with the overall service to rate us so highly. With regards to your feedback with regards to our team member smoking etc, we will endeavour to investigate this further. If you feel that this is affecting the quality of service you are receiving at all, as always, we would be very happy to discuss this with you directly by coming to meet with you, over the telephone or in yo... read more
Every one of the carers were very kind and caring. They looked after me well and did all I required and had a good idea from for personal care.
I am more than happy with the courtesy, care and attention I receive from your organisation. Long may it continue.
Completely satisfied.
I have been completely satisfied with the care I have received. The person who organised my care was very caring and informative. The regular information I received about the carers who were to come, and times of arrival, was very helpful. I found the 11.30 appointment rather late but the carers were always on time. They were all very cheerful and helpful. My husband and I are very grateful for the help I received.
I have found the care that Bluebird is providing to my parents to be extremely professional, reliable and efficient. All the staff are cheerful, friendly and caring. Without their regular visits my parents would be unable to stay in their own home. From my point of view I now have the backup and peace of mind knowing that the responsibility of looking after them is shared.
The carers are prompt and reliable. Always pleasant and with a good sense of humour. They are all very understanding. They do their jobs thoroughly and to a high standard whilst maintaining my dignity.
If you raise a complaint, instead of rectifying it with some form of service recovery they cancel the contract. Had issues with the accounts department, terrible service from a few of the carers, and the managing director is not very helpful at all.
Business response:
Our aim is to provide the best possible care to those we support, and it is something we take very seriously. We are sorry we haven’t met your expectations; this isn’t the service we aim to deliver. There have been discussions privately with you to help further and come to a resolution; I have sent you a private message so that we can discuss in more detail. Kindest regards.
Frequently asked questions about Bluebird Care Stamford, Rutland, Peterborough & Oundle
How is Bluebird Care Stamford, Rutland, Peterborough & Oundle rated?
Bluebird Care Stamford, Rutland, Peterborough & Oundle has a 4.8 star rating with 113 reviews.
When is Bluebird Care Stamford, Rutland, Peterborough & Oundle open?
Bluebird Care Stamford, Rutland, Peterborough & Oundle is open now. It will close at 5:00 p.m.