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bluefrog Rollup
About this business
Location details
12345, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Tech could not locate sewer line with electronic instruments and had 10 foot hole dug in wrong place. Even after I showed him mark on street showing where line met city line. Three holes dug in my yard, looks like war zone. City made repairs necessary to restore line, this company did nothing right. Holes open over weekend and still open,
Business response:
Dale, this depiction is quite inaccurate. You were to call us Friday the 24th and when you did not we called and left a message that went unanswered. We helped you get the city involved and saved you nearly $4,000 and did not charge you for the digging in your yard to expose the broken sewer line. As we explained during the process, you have a transformer in your neighbors yard that has a high power line within feet of the area of the break making it impossible for any company to get an exact locate with electronic detection... read more
Charged me $77 for nothing. Cancelled the appt and got charged for it anyway. The plumber was not even done with his previous job, was not even on his way to my house yet. I am a USAF veteran and cannot afford to pay for a service I did not receive.
Business response:
Hello Tracy, I apologize for your inconvenience. We do collect a service fee at scheduling to secure your appointment. In the event you cancel, the service fee has already been charged, however we will correct the service fee by issuing a refund to the cancelled appointment. We apologize for the confusion and our offices will be reaching out to you regarding your refund. We strive to be of service, and we will be of service to you. Thank you for your service to our country.
nothing
They quoted a price of $83..that's what I paid.
Business response:
We have upfront pricing and keep our promises. We believe being an honest company is good for business!
They had to send another plumber a few days later to fix what was done incorrectly. A simple tub and shower replacement should be a basic skill set of any plumber. (The second plumber did an excellent job setting the fixtures and correcting the improper install, but we also had to wait a handful of days for the correction to be made.) We provided the fixtures. The cost was extremely high and there was no break down of hourly rates or parts included in the bill. We were extremely disappointed all around.
Business response:
Thank you again for allowing us to work for you Holly! I want to apologize again for the first plumber's improper install of the spray head. We go to great lengths to recruit and hire the best experienced plumbers in the market, and continuously train them so we can provide excellent customer service. In spite of this we still sometimes make a blunder. The first plumber that came out had a very difficult time with a horrible situation that happened to his son. We gave him some time off to work through this situation wit... read more
They were there for 20 minutes to complete the job said it would take 2 hours and charged me the full 2 hours and can not tell me why.
Poor quality work and expensive.
Everything is $300+. A $30 hose was more than $325,even though it was easily accessible and would take a non professional less than 10 minutes to change. To replace a loose garbage disposal was more than $325 labor plus a significant markup on a new disposal the tech had to go get from Ferguson's charging me both time and mileage as well. What a racket. Wil not recommend.
Business response:
Hello Mr. S. [Consumer name withheld at their request], Thank you for choosing Bluefrog Plumbing+Drain to be your service provider. We have made several attempts to reach you on 9/25/18 and 9/26/18; however, we have been unsuccessful. I apologize you feel your service was not priced correctly. I have reviewed your account and I did see you did purchase a new professional 1/2 horsepower garbage disposal installation, by A Licensed Expert, for a total cost of $365.22. We apologize for any confusion. This is a fair price for th... read more
The company refused to give me an estimate prior to the plumber showing up even though it was in the Home Advisor email I sent that I needed a kitchen sink faucet replaced. I had no idea how much it would cost. When the plumber got here and gave me the estimate it was in his computer for sink faucet replacement $300.00. I did it but I will never use a company again that will not give an estimate. I know that other issues can arise but a ballpark figure is good to know before hand. The plumber was excellent. Courteous and per... read more
Business response:
Hi Jane, Thank you for commenting on your satisfaction with our Plumbing Expert during your service. Thank you for choosing Bluefrog Plumbing+Drain for your faucet service. We strive to provide excellent service that goes above and beyond. One way we achieve excellent service is to provide complimentary, on location estimates, at no financial obligation to you, as written on our HomeAdvisor description. To be accurate and provide you the best service, solutions, and upfront pricing, avoiding the "bait and switch" routine, we... read more
Frequently asked questions about bluefrog Rollup
How is bluefrog Rollup rated?
bluefrog Rollup has a 4.8 star rating with 5,793 reviews.
When is bluefrog Rollup open?
bluefrog Rollup is closed now. It will open at 9:00 a.m.