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bluefrog Rollup
About this business
Location details
12345, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They quoted a price of $83..that's what I paid.
Business response:
We have upfront pricing and keep our promises. We believe being an honest company is good for business!
They had to send another plumber a few days later to fix what was done incorrectly. A simple tub and shower replacement should be a basic skill set of any plumber. (The second plumber did an excellent job setting the fixtures and correcting the improper install, but we also had to wait a handful of days for the correction to be made.) We provided the fixtures. The cost was extremely high and there was no break down of hourly rates or parts included in the bill. We were extremely disappointed all around.
Business response:
Thank you again for allowing us to work for you Holly! I want to apologize again for the first plumber's improper install of the spray head. We go to great lengths to recruit and hire the best experienced plumbers in the market, and continuously train them so we can provide excellent customer service. In spite of this we still sometimes make a blunder. The first plumber that came out had a very difficult time with a horrible situation that happened to his son. We gave him some time off to work through this situation wit... read more
They were there for 20 minutes to complete the job said it would take 2 hours and charged me the full 2 hours and can not tell me why.
Poor quality work and expensive.
Everything is $300+. A $30 hose was more than $325,even though it was easily accessible and would take a non professional less than 10 minutes to change. To replace a loose garbage disposal was more than $325 labor plus a significant markup on a new disposal the tech had to go get from Ferguson's charging me both time and mileage as well. What a racket. Wil not recommend.
Business response:
Hello Mr. S. [Consumer name withheld at their request], Thank you for choosing Bluefrog Plumbing+Drain to be your service provider. We have made several attempts to reach you on 9/25/18 and 9/26/18; however, we have been unsuccessful. I apologize you feel your service was not priced correctly. I have reviewed your account and I did see you did purchase a new professional 1/2 horsepower garbage disposal installation, by A Licensed Expert, for a total cost of $365.22. We apologize for any confusion. This is a fair price for th... read more
The company refused to give me an estimate prior to the plumber showing up even though it was in the Home Advisor email I sent that I needed a kitchen sink faucet replaced. I had no idea how much it would cost. When the plumber got here and gave me the estimate it was in his computer for sink faucet replacement $300.00. I did it but I will never use a company again that will not give an estimate. I know that other issues can arise but a ballpark figure is good to know before hand. The plumber was excellent. Courteous and per... read more
Business response:
Hi Jane, Thank you for commenting on your satisfaction with our Plumbing Expert during your service. Thank you for choosing Bluefrog Plumbing+Drain for your faucet service. We strive to provide excellent service that goes above and beyond. One way we achieve excellent service is to provide complimentary, on location estimates, at no financial obligation to you, as written on our HomeAdvisor description. To be accurate and provide you the best service, solutions, and upfront pricing, avoiding the "bait and switch" routine, we... read more
I paid 195$ for estimate for him to tell me the water leaking from refrigerator line. This was overpriced. Wanted 895$ to repair
Business response:
Thank you for your review Timothy. We are committed to excellent customer service, and I see you do believe our customer service is 5 star, however the price of $195 for leak detection was not to your expectation. After investigating your account, it is revealed bluefrog Plumbing+Drain was requested at your property for a slab leak, and our complimentary estimate provided the costs of leak detection, with no obligation to purchase. Fortunately, your choice to purchase the diagnostics leak detection revealed your plumbing lea... read more
The technician sent was Roberto. He was fantastic. He was real. He didnt try to over sell me with other possibly unnecessary services. He explained my options. I chose one and then we covered what he would do and what I should expect as a potential outcome. We also discussed price at this time before the service was performed. The price stayed the same after completion. The service he performed was exactly as he described and he did a great job! Thanks Roberto! Ok. update to my glowing review. Here it is 45days later and I ... read more
Business response:
Hey there, Ken! I'm so happy to hear that you love Roberto as much as we do! We pride ourselves on the way we conduct business; seeing it repeated by a customer is satisfying to say the least. Thank you for giving us the opportunity to serve you. We appreciate the kind words. Roberto and all of us at bluefrog Plumbing+Drain send many thanks for this positive review. FOLLOW UP: We are sorry to hear you are displeased with the warranty of your drain clearing service. During the complimentary follow-up visit, we were unabl... read more
Nothing
Business response:
Thank you for your kind review! We always appreciate any feedback we can get from our clients to ensure they will continue to receive the professionalism they deserve. Thank your for allowing blue Frog Plumbing and Drain into your home to assist with your plumbing needs. Have an awesome day!! Brenda Grist blue Frog Plumbing and Drain
Frequently asked questions about bluefrog Rollup
How is bluefrog Rollup rated?
bluefrog Rollup has a 4.8 star rating with 5,649 reviews.
When is bluefrog Rollup open?
bluefrog Rollup is closed now. It will open tomorrow at 9:00 a.m.