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bluefrog Rollup
About this business
Location details
12345, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
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The worst company.
Business response:
Todd, I am sorry to hear you are dissatisfied with the service we provided. We are not used to this kind of feedback as we pride ourselves of delivering a high level of customer service and quality repairs. I would like the opportunity to discuss your dissatisfaction and fix whatever concerns you have. Please call us at 469-333-7646 and I will work hard to ensure you are completely satisfied.
FOR YOUR SANITY, HIRE ANOTHER PLUMBER. I hired them to have my 2 bath tub/shower and valves changed. This was planned weeks ahead and the manager promised that this project would done in 4 days (first day: demolition, second day: bathtub/shower installation, third and fourth day finishing). Fourth day arrived, the bathtub/shower has not been installed. I am left with demolished garbage on my living room. The old bath tub, tiles, and drywall were scattered on my living room. Even after asking them nicely to have it removed e... read more
Nothing.
Though we informed them the emergency shut off valve needed replacement, they would not quote price over the phone. Since it was leaking on the floor, we had to fix promptly. Spent $305 for about 20 minutes work, plus new valve!!!! As a physician, my time is not as well reimbursed. Guess I am in the wrong field
Business response:
Thank you for taking the time to provide a review. While I understand the price may seem high for the time spent on location but please also consider the time the office spent gathering your information, the dispatch notifications, 30 minute call ahead along with the time the plumbing professional spent driving to and from the location and expenses associated with operating the vehicle and of course we also pay home adviser for the opportunity to speak with you and in this particular case was $47.00. There is also value in h... read more
They took advantage of me! I had a severe 74,000gallon leak that I needed to fix right away. I called for an estimate. They couldn t provide one because they didn t know where the leak was they were there for about 30 minutes and left. They had stated that the only way to detect the leak was with a leak detection company and said they had one that was fantastic. Instead of them telling me to call one they stated that they would need to book it. They stated the cost for this company to come out and test for the leak they woul... read more
This company had not 1, but 2 services men that just did not impress me! 1 guy just did not solve the problem. Guy 2 **master plumber** the cleaning up after the 1 guy, gives me an estimate of $25,000. Yes $25 thousand which I requested items list, it took him about 7 minutes in his truck to come up with this! The **Master Plumber** left a clip loose, which caused a mess for me. You want me to give you $25,000. NO !
Rip off money. Work quality is very poor; not cleaned well. Very high price. It's not worth it.
I was charged $208 to fix a blocked drain. After the Blue Frog plumber left, the drain was more (not less) blocked and there were 2 NEW leaks underneath the sink that required pans to catch the drips. I called another plumber who cleared the blocked drain, stopped the leaks and made a much more cost-effective proposal to prevent future problems with this drain. The other plumber charged 10% less.
Business response:
We are sad to see you are not satisfied with the solutions we offered. We guarantee all our work and would have been happy to come back out to help. With breaks in the sewer line and root intrusion, running a cable is a very temporary solution. Our plumbing professional did explain that without repairing the break, these things would happen and the blockage would occur again. I also believe he indicated the charge for the clearing would be applied to the repair so I believe our overall pricing was nearly identical. I am just... read more
Frequently asked questions about bluefrog Rollup
How is bluefrog Rollup rated?
bluefrog Rollup has a 4.8 star rating with 5,649 reviews.
When is bluefrog Rollup open?
bluefrog Rollup is open now. It will close at 6:00 p.m.