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BLVD Moving
- Self Storage
- Chatsworth, CA
About this business
Location details
21622 Plummer St, Chatsworth, CA, 91311, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | 7:00 a.m. to 5:00 p.m. | |
| Sun | 7:00 a.m. to 5:00 p.m. |
DO NOT US THEM! I moved from ********, ** to ***********. Most of my things were damaged and they didn't deliver on time. It was almost 2 weeks late. They promised my things would come straight to my new place and they put it into storage. It was a nightmare. They definitely subcontract out and are not honest about things. There contract for insurance afterwards is only cents to the pound not dollar value of items. So you think you're covered if anything is damaged but you're really not. I had probably close to $50,000 worth... read more
Business response:
Were truly sorry to hear about your experience and appreciate you taking the time to share your concerns. Our team is committed to providing a smooth and professional moving experience, and we regret that your move did not meet those standards. We completely understand how upsetting delays and damages can be during such an important transition. Please be assured that we reviewed your claim thoroughly and handled it according to the terms outlined in your contract, including the valuation coverage selected.Based on the docume... read more
I have made a lot of moves over the years, but BLVD was by far the worst. If you are considering using them, think again. They hired a 3rd part mover called Knight Movers. They promised 2 trucks, came with one and had to reschedule a second for the next day. Delivery was delayed several days, but they couldn't tell me why. When they were unpacking, they broke the handle off the refrigerator and couldn't fix it, and the ******* said OOPS sorry. They broke an iron patio chair, yes - an iron chair, that can't be replaced unless... read more
Business response:
Thank you for taking the time to share your experience. We are truly sorry to hear that your move did not meet your expectations and that several issues occurred during the process. This is certainly not the level of service we strive to provide. We sincerely apologize for the delays and any damage to your items. Your feedback about the third-party team is taken very seriously, and we are already addressing this matter internally to ensure it doesnt happen again. Regarding your claim, we understand your frustration, and we a... read more
No, no and no! Do Not use his company!!! If you want to get charged more each time you speak to them, have them demand you pay a deposit prior to communicating with the person who is actually supposed to pick up your belongings, have to get an attorney to get your deposit returned to you, change a flight, find another mover literally the day BLVD was just absolutely certain they would move you, after no less than 12 calls, then go ahead. Good luck and oh, lets not forget that an animal had to be boarded, people had to take d... read more
Business response:
Thank you for taking the time to share your experience. Im truly sorry to hear that your move did not go as expected, and I completely understand how frustrating and stressful this situation must have beenespecially when it involved changes to travel plans and coordinating with others. Our goal is to make every move as smooth and transparent as possible. I regret if communication fell short at any point and will be reviewing the situation internally to ensure it is addressed with the appropriate team members.Regarding the de... read more
I had an extremely disappointing experience with BLVD Moving. Initially, they provided a quote, but the price increased significantly, which led me to cancel my move. When I inquired about whether the truck had been dispatched, I was told it had not. However, after canceling, they suddenly claimed the truck was dispatched and refused to refund my deposit.Their lack of transparency and conflicting information raised major concerns. I followed all proper procedures to cancel in good faith, yet they attempted to keep my deposit... read more
Business response:
Dear Charnai,Thank you for sharing your concerns, and we truly regret that your experience did not meet your expectations. We understand how frustrating it can be when theres a disconnect in communication, and we apologize for any confusion regarding your cancellation and deposit.Our records indicate that your move was confirmed and scheduled according to the terms outlined in your estimate, which includes a non-refundable deposit once the reservation is processed and the truck is dispatched (this does not necessarily mean t... read more
The actual movers when we received our things we're very nice very polite and very helpful. After opening boxes we found that they had charged us for boxes that had stuff that we don't even know where it came from there would be either a light bulb a couple pieces of plastic and it's all things we got charged for moving that we're not even ours. They told us it would be here on a specific 2 days and we didn't get it for two more days and after that we called that morning to find out the total amount due they told us but then... read more
Business response:
I'm truly sorry for the confusion and frustration you experienced during your move. While Im glad the movers were polite and helpful, the unexpected charges, delivery delays, and conflicting information are not acceptable. We take these concerns seriously and would like to review your case in detail. If you could please provide your job number, it will help us investigate further and work toward a resolution. Thank you for your patience, and again, our sincere apologies for the inconvenience.
WORST company! 0 stars if I could! They lied to me about having no extra fees during my move. I was very clear while calling getting quotes for my move if there were any other fees that could come up during my moving process and they said no everything you see in the quote is what you pay and no more. When booking I said that I need my items delivered after work or on the weekend. They gave me less than 12 hours notice that they were coming at 9am the next day. when I told them I had work and asked for a later drop off they ... read more
Business response:
Hi ******** Thank you for your feedback. We take very seriously the issues you've described.I did look into your file and your destination, both of which justify the long carry and shuttle fee. Please note that cross country moves are made with a 53-foot semi-truck. Generally speaking, building loading docks have accessibility for 26-footers. Regardless, we will look into who you spoke with. Our customer relations are very important to us.We apologize for any inconvenience on your move and should you wish to discuss further,... read more
I have been trying to get an update on my delivery for the past three weeks, but I havent received any resolution. Only the salesperson responds to my messages, but theres no concrete answer. Tomorrow marks 14 business days since my items were picked up on 12/23, and Im really concerned about whether my belongings are safe or if theyve been lost. No one is answering my calls, and this is causing me significant worry.
Business response:
Hi ******* We are sorry about your experience with our company. We pride ourselves in our 5 star customer service. I see in your file that your items have been delivered within the delivery window. I hope there is no further issues, please reach out to *************************************** if you wish to report something for us to review.BLVD Moving - *************
Worst mover experience ever. They cancelled on us initially. The movers got in the late and the the day after the contract expired then charged us an additional 2500 on top of it. **************** is a joke. Billing is a joke. Management is a joke. Given the lack of communication, bait and switch, the initial cancellation and general demeanor of the BLVD moving team I will be filing for a partial dispute with the credit card company. You cannot hold a contract overhead when youve already breached it multiple times. I wish BL... read more
Business response:
We tried to find your information on file and could not find anything under this email address or this name. Please contact us at ************ with your order number handy so we can see if we can resolve any potential issues.
Criminals! They stole my large TV and my sons video games i and offered me 29 cents a pound for it! They wouldn't deliver my furniture as promised, I had to live in an empty house for a month. They stopped answering my calls, I had to call from a friend's phone to talk to someone.. They held my belongings hostage on the truck at delivery unless I gave them more another $1000. They are a nightmare and deserve to be out of business. Do not believe these supposed resolutions on other peoples complaints below. they are liars and... read more
Business response:
****,We are truly sorry to hear about your experience and sincerely apologize for the distress this situation has caused. Ensuring the safe and timely delivery of our customers belongings is our highest priority, and we take claims of missing or damaged items very seriously.BLVD Moving, like all licensed moving companies, provides coverage as mandated by law, which offers reimbursement based on an industry standard of $0.60 per pound. We understand that this coverage may not always meet the full replacement cost of high-valu... read more
Frequently asked questions about BLVD Moving
How is BLVD Moving rated?
BLVD Moving has a 4.4 star rating with 1,987 reviews.
When is BLVD Moving open?
BLVD Moving is open now. It will close at 5:00 p.m.