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BLVD Moving
- Self Storage
- Chatsworth, CA
About this business
Location details
21622 Plummer St, Chatsworth, CA, 91311, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | 7:00 a.m. to 5:00 p.m. | |
| Sun | 7:00 a.m. to 5:00 p.m. |
The actual movers when we received our things we're very nice very polite and very helpful. After opening boxes we found that they had charged us for boxes that had stuff that we don't even know where it came from there would be either a light bulb a couple pieces of plastic and it's all things we got charged for moving that we're not even ours. They told us it would be here on a specific 2 days and we didn't get it for two more days and after that we called that morning to find out the total amount due they told us but then... read more
Business response:
I'm truly sorry for the confusion and frustration you experienced during your move. While Im glad the movers were polite and helpful, the unexpected charges, delivery delays, and conflicting information are not acceptable. We take these concerns seriously and would like to review your case in detail. If you could please provide your job number, it will help us investigate further and work toward a resolution. Thank you for your patience, and again, our sincere apologies for the inconvenience.
WORST company! 0 stars if I could! They lied to me about having no extra fees during my move. I was very clear while calling getting quotes for my move if there were any other fees that could come up during my moving process and they said no everything you see in the quote is what you pay and no more. When booking I said that I need my items delivered after work or on the weekend. They gave me less than 12 hours notice that they were coming at 9am the next day. when I told them I had work and asked for a later drop off they ... read more
Business response:
Hi ******** Thank you for your feedback. We take very seriously the issues you've described.I did look into your file and your destination, both of which justify the long carry and shuttle fee. Please note that cross country moves are made with a 53-foot semi-truck. Generally speaking, building loading docks have accessibility for 26-footers. Regardless, we will look into who you spoke with. Our customer relations are very important to us.We apologize for any inconvenience on your move and should you wish to discuss further,... read more
I have been trying to get an update on my delivery for the past three weeks, but I havent received any resolution. Only the salesperson responds to my messages, but theres no concrete answer. Tomorrow marks 14 business days since my items were picked up on 12/23, and Im really concerned about whether my belongings are safe or if theyve been lost. No one is answering my calls, and this is causing me significant worry.
Business response:
Hi ******* We are sorry about your experience with our company. We pride ourselves in our 5 star customer service. I see in your file that your items have been delivered within the delivery window. I hope there is no further issues, please reach out to *************************************** if you wish to report something for us to review.BLVD Moving - *************
Worst mover experience ever. They cancelled on us initially. The movers got in the late and the the day after the contract expired then charged us an additional 2500 on top of it. **************** is a joke. Billing is a joke. Management is a joke. Given the lack of communication, bait and switch, the initial cancellation and general demeanor of the BLVD moving team I will be filing for a partial dispute with the credit card company. You cannot hold a contract overhead when youve already breached it multiple times. I wish BL... read more
Business response:
We tried to find your information on file and could not find anything under this email address or this name. Please contact us at ************ with your order number handy so we can see if we can resolve any potential issues.
Criminals! They stole my large TV and my sons video games i and offered me 29 cents a pound for it! They wouldn't deliver my furniture as promised, I had to live in an empty house for a month. They stopped answering my calls, I had to call from a friend's phone to talk to someone.. They held my belongings hostage on the truck at delivery unless I gave them more another $1000. They are a nightmare and deserve to be out of business. Do not believe these supposed resolutions on other peoples complaints below. they are liars and... read more
Business response:
****,We are truly sorry to hear about your experience and sincerely apologize for the distress this situation has caused. Ensuring the safe and timely delivery of our customers belongings is our highest priority, and we take claims of missing or damaged items very seriously.BLVD Moving, like all licensed moving companies, provides coverage as mandated by law, which offers reimbursement based on an industry standard of $0.60 per pound. We understand that this coverage may not always meet the full replacement cost of high-valu... read more
Over the weekend, was reaching out to long distance moving companies to get quotes and right away got a call from ***** from BLVD Moving company based out of **********. We did a virtual walk through of my house and he quoted me the estimated cost of the move. I was happy with his quick response to my questions and the inventory list. However, when I asked about payment using credit card, he said the company only took money orders or cash payments, before and after delivery. I had so many expenses already with the move and m... read more
Business response:
We sincerely apologize for any confusion regarding the payment options or any delay with your refund. Please note that your deposit has been refunded via a credit card chargeback. If you would like your transaction ID for reference, feel free to give us a call, and well be happy to provide it.We truly appreciate your patience and understanding throughout this process, and thank you for giving us the opportunity to assist you.
Once you hire BLVD communication will become terrible. Even on the day of delivery nobody would call me back or read email. But before I hired them they always responded within minutes. At 4:45pm on Fri I still didnt know if BLVD was arriving Sun at 8. I finally got told they were coming Mon. At 8 am Sun the driver called to say actually its today. Whatever quote they give you is worthless. Once the truck is packed that is when theyll tell you its going to cost $2,100 more. The driver told me the salesperson can say whatever... read more
Business response:
We are sorry about the miscommunications on your move. Our records show that you have received discounts and that a customer care *** has been in touch about how to file a claim. Do not hesitate to contact our office if you wish to discuss further. At BLVD Moving, we strive to provide top notch customer service and we appreciate your feedback.
I wanted to share my recent experience through BLVD moving . I used BLVD moving for long distance move from ***** to ************** on June 20th 2024 and requested all my goods to deliver to ************** address by 12th July. Every time i call the customer care they are not responding properly and they are saying 12th July is the first possible delivery date but not the firm delivery date. They have 14 days time from the 12th but even considering 14 days but they should have delivered by 26th but still there is no informat... read more
If I could give them zero stars I would.Buyer beware, they are extortionist!!!We were quotw $600 for 4 hours.Booked for 2 - 2 bedroom units in the same complex to one unit 15 minutes away.Started at 9;45 am, took over 2 hours on the first unit, everything for the second unit was already on the footpath ready to go. As they were not moving anyway quickly.of efficiently, so we started to help.Took less than 40 minutes Got to the new unit approx 15 minutes away, they unloaded a few items, stating the elevator was slow. We told ... read more
Frequently asked questions about BLVD Moving
How is BLVD Moving rated?
BLVD Moving has a 4.5 star rating with 2,672 reviews.
When is BLVD Moving open?
BLVD Moving is closed now. It will open at 7:00 a.m.