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BMW
- Automotive
- Riverside, CA
About this business
Location details
3060 Adams St, Riverside, CA, 92504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Took my vehicle to BMW Riverside for service. Was informed that my vehicle needed a fuel filter replacement and fuel injection cleaning! Paid for two diagnosis to figure this out! Before paying the $760 for the work, I asked "How sure are you this will fix the problem? I dont want to pay almost $800 and not have a working vehicle." I was told by Tim Burgess, "I am 100% sure this will fix the problem." Paid the money took vehicle home and that same day had the same exact problem! Had to get it towed back to BMW RIVERSIDE, and... read more
Did not purchase my 328i at this particular dealership but used the dealership for my car servicing need. One would think as a BMW owner that the best and most consistent service would be offered at most of the dealerships. NOT SO, The customer service experience is poor. The service representatives at this particular dealership are a horrible representation of what BMW promises to give their customers. I find the service representatives to be stuck up and rude. They talk down to their clients and do not treat you with hospi... read more
Business response:
Mr. Barnes, thank you for taking the time to speak directly with our Service Manager Mike Connor in resolving your concerns. BMW of Riverside strives to exceed our clients expectations at all times. Clearly we failed to provide you the service that our team is committed to providing. Should you require future assistance, please feel free to contact Mike or myself Mike Connor can be reached at 951-785-4444 ext. 4417 I can also be reached at 951-785-4444 ext.4418 Thank you Chuck Hughes Service & Parts Director
***UPDATE: Upon posting this review, Mr. Hughes (service director) got in contact with me and and offered to do whatever he has to to try to resolve my issues. He assured me that they made changes to the way they run things internally, part of which includes implementation of better quality control. I decided to give them another chance. So far, I am very satisfied with the results. I am withholding giving them a 5 star rating for now because I want to wait and see if whatever changes they implemented will result in sustaine... read more
I brought my car for service in Nov. 2009. The battery would not keep a charge. I was sold another battery. In Nov. 2010, I went back for the same problem. car was kept for 3 days. I was told nothing was wrong with car or battery. As soon as I got it home, the same thing happened. I am still having the problem to this day. No help from dealer.
Business response:
MS Artry, BMW of Riverside strives to exceed our clients expectations at all times. Our team is committed to providing high quality customer service. I apologize for any inconveniences you have experienced with your vehicles battery. I have reviewed your request for reimbursement and will be refunding you the amount on the invoice dated November of 2010. In addition to your reimbursement, I would like to offer you my assistance in explaining the sophisticated electronics used in today's vehicles and the testing procedures th... read more
To Whom It May Concern: This letter is to provide feed back on how the auto service at BMW of Riverside treats their customers: On December 14, 2010 I brought my new 2010 BMW 528i into the auto service to fix the front bumper after it sustained damage from colliding with the parking lot bumper. After set up an appointment two week prior, and talking to the advisor two days prior, the Advisor Darin at BWM at Riverside told me that I will get a car loan for one week (with 200 miles a day maximum). But when I came in, Darin tol... read more
Updated:11-19-10 After getting a response for BMW of Riverside about my concerns and issues I decided to give them a call and set up a time to talk to a Chuck Hughes and wow what a difference one person can make. He was able to listen to my concernes and problems and without the typical "sorry nothing we can do for you" which you get at just about every other dealership, and help me in takeing care of the issues at hand. If I only would have got a hold of him right of the bat I feel everything would have been better. I have ... read more
I MADE AN APPOINTMENT WHICH LOGICAL YOU WOULD THINK WHEN I ARRIVED IM GOING TO BE HELP AND THEY SHOULD HAVE AN IDEA OF WHAT YOUR VISIT IS FOR SINCE THEY ASK YOU WHEN YOU SET UP THE APPOINTMENT. NO THE CONSULTANT IS BUSY AND YOU HAVE TO WAIT FOR HIM AND AGAIN YOU HAVE TO EXPLAIN WHAT SERVICES YOU NEED HELP WITH THAT IS NOT ONLY UNHELPFUL ENOUGH YOU TELL THEM YOU HAVE A TIME FRAME OF ABOUT 2 TO 2 1/2 HOURS FOR AN OIL CHANGE I DO HAVE OTHER IMPORTANT THINGS TO TAKE OFF WELL I GUESS THEY CAN DO OIL CHANGES WITHIN THAT TRY FRAME ... read more
Business response:
Dear Wiggledance, I want to thank you for your post and feedback; I also wanted to thank you for speaking to Mr. Chuck Hughes our Director of Parts and Service. It is my understanding that the necessary parts will be ordered for the necessary replacements and that Mr. Hughes will be in contact with you at the beginning of the week of April 12th as agreed. Please do not hesitate to contact me directly if I may be of any assistance in the mean time. Thank you, Melissa Marini Executive Assistant to Tom Naso, General Manager 951... read more
People aren't stupid Bmw of Riverside. Buyers know eventually if they got a good deal or not since there are over one million bmw drivers out there just on the 3 series. Maybe BMW Riverside should try to stop ripping people off and try the honest approach once in their life so you won't end up with ratings like the ones I am giving you. It is sad to know that I have bought 4 bmws in three years and my fifth bmw had to be from BMW of Riverside with payments that does not even make sense whether you have good credit or not. I ... read more
Business response:
We regret that your experience at our Dealership did not meet your expectations. At BMW of Riverside, we take customer satisfaction seriously. We welcome feedback in person and online, both positive and negative. While we appreciate and sincerely thank our positive reviewers, negative comments such as yours are just as valuable to us. Your feedback becomes an opportunity to resolve any issues preventing your complete satisfaction and our overall improvement of the services we provide. We would very much appreciate the opport... read more
UPDATE 2/18/2010: Since posting this review, BMW of Riverside DID contact me to resolve the issue. Melissa Marini, Assistant to Tom Naso, contacted me via phone and email. They agreed to replace my tire free of charge, deliver the vehicle to me, and included a gift card. It's unfortunate that I had to use the internet as a means of getting justice, but clearly persistence pays off. As a consumer - do what you have to do so that you are not strong-armed! I appreciate that BMW of Riverside finally agreed to resolve the MANY is... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 790 reviews.
When is BMW open?
BMW is open now. It will close at 9:00 p.m.