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BMW
- Automotive
- Riverside, CA
About this business
Location details
3060 Adams St, Riverside, CA, 92504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
I went to Escondido BMW and bought my 528, Gomez and D Hernandez. Was blown off by the internet department and I am a return customer.
Beware of shady business practices. They are not about customer service. Be aware of every document that you sign and make sure that they give you everything that you should be given there are much better dealerships to go buy a BMW if you want that type of vehicle
Be safe , be aware they will try to take your money any way they can if not from your car from the loaner they will take it any possible way ...When you call to talk to a service advisor Fabian or Travis the manager never get call back ...you have to walk in the dealership to beable to hear any information in regards to your vehicle......safe your time and money go to different BMW dealer ...not riverside
Business response:
Customer satisfaction is very important to us. We are disappointed to learn your service experience was less than exceptional and do appreciate your feedback. We also thank you for working directly with our Management Team in quickly resolving your concerns. Regards, John Horgan Service Manager BMW of Riverside 951-373-5000
We have been working on a deal for a convertible 435, have a number in writing TWICE, multiple verbal discussions with Edwin regarding my friend was leery and wanted to make sure there were no hidden fees, he assured me there were not he had been doing this for 10 years sent me another e-mail confirming that! His numbers were great and every other dealership could not approach their price and told us something was wrong....I guess I am too trusting, because I could not imagine a business of this level lying to me or being th... read more
Business response:
We are disappointed to hear of your recent experience with BMW of Riverside. We make every attempt to clearly communicate pricing and finance options with accuracy and transparency. If you would care to discuss your recent pricing quote further, please feel free to contact me directly. Thank you, George Mattei General Sales Manager BMW of Riverside Office: (951) 373-5000 gmattei@bmwriverside.com
I did not receive good service at BMW of Riverside. The oil level indicator on my X3 was defective and kept giving an "Add 1-quart of oil" warning. This happened 4 times between March-December 2015. BMW of Riverside Service Manager (John Horgan) dismissed my concerns with a shrug of the shoulders saying, "BMWs burn oil". It turns out that BMW of Riverside kept topping off my oil each time I asked for help until I put my foot down and demanded they do a more thorough check. it was then discovered that the gauge was faulty. I ... read more
Business response:
We are disappointed to learn that your experience at BMW of Riverside was anything less than exceptional and appreciate you bringing your concern to our attention. I also want to thank you for allowing me to work with you and your husband in resolving this unique and unusual situation. Please feel free to contact me should you have any future concerns. Sincerely, John Horgan Service Manager BMW of Riverside 951-373-5060 jhorgan@bmwriverside.com
I made my appointment to return my lease car and get next bmw lease here and confirmed it twice before I go in. even on the day I return it, double checked the time I go in there. When I went there, no one answered exactly where to go and what to do. I waited and waited finally, I met a sales manager, Doug Small and his answer was this. They do not have my appointment showing on the system and the person who is in charge for lease return is with another client. ( so what, don't even try to meet the right person??? ) Plus, If... read more
Business response:
Dear David- We are regretful to hear of your recent experience at BMW of Riverside and appreciate you taking the time to share your concern. Due to a breakdown with internal communication, we failed to be properly prepared to provide you with the service you expected and deserved. We have determined our area of improvement and have taken action to avoid future occurrences such as this. Our entire staff takes great pride in serving our clients with respect and providing an exceptional customer experience. Regards, Chuck Hughe... read more
On September 14, 2015 I called bmw of riverside and spoke to Justin the dealer. After some negotiations we reached a price which was agreed upon. I told Justin that I would be in the next day around noon. As agreed I did show up with a check for the promised amount on a pre paid lease which was $19,800. When I got there after the test drive, we proceeded to signing papers as well as a credit inquiry. I asked if we could raise the milaege allowance when Justin went to check, he came back with the manager Ammar Haque. Ammar pr... read more
Business response:
Eliran, Thank you for taking the time to provide us with your feedback. We are sorry to learn that your experience was less than exceptional. Customers’ satisfaction is very important to us and we will happily discuss your concerns with you. Please contact us directly or by sending an email to gmattei@bmwriverside.com containing your preferred means of contact. We would greatly appreciate the opportunity to reasonably resolve your concerns with you. We look forward to hearing from you soon. Regards, George Mattei General Sal... read more
Yesterday I have made an appointment to see a car from their stock.They sold the car but never contact me to let me know.They just ignore me.
Business response:
We are disappointed to learn that your experience was less than exceptional. Please let us know if there is anything else that we can do for you. Simply send an email to Mariela Castellanos, Relations Coordinator at mcastellanos@bmwriverside.com to further discuss any concerns. Thank you for your time, it is greatly appreciated. Regards, Mariela Castellanos Relations Coordinator BMW of Riverside
Amarillo was good in knowledge of car but did not give me good deal at all because have bad credit and did not push to get more my trade so would not a bmw in the future . A waste of time
Business response:
Chicomana- We are disappointed to learn that your experience was less than exceptional. We would greatly appreciate the opportunity to do everything we can to amend the situation. Please send me an email at chughes@bmwriverside.com containing your preferred means of contact so that I can delve deeper into these issues with you. Thank you for taking the time to provide us with feedback. Regards, Chuck Hughes, General Manager, BMW of Riverside
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 790 reviews.
When is BMW open?
BMW is open now. It will close at 9:00 p.m.