This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Ramsey, NJ
About this business
Location details
985 State Rt 17, Ramsey, NJ, 07446, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I was interested in a 2009 BMW 335i Coupe that Prestige was advertising as Used/Pre-Owned, that I had found on their web site. It was in fact an Executive car, which was just what I was looking for with the consequent discounted price and favorable lease terms. I had previously purchased a CPO 2005 330i Coupe at Prestige, and had a very pleasant experience doing so, thus I was initially happy to deal with them again. My initial contact was with "Omar", who did not have a designated phone number at Prestige and was hard to re... read more
Used car department at Prestige BMW is terrible. They are selling cars with bad re-paint job and cars with previous accidents history as CPO vheicles. They hide accident reports from CarFax report. This dealership may give better price but be careful !! Used car sales people are very dishonest speciallly the manager. Please stay away from this dealership when you are buying CPO vehicle. BMW of NA LLC would not do anything regarding Prestige BMW's dishonest sales practice.
This is a letter addressed to the Prestige Corp. regarding their dealerships and mainly with BMW. Dear Prestige, I would like to provide some feedback from a customer's standpoint regarding your company and your many dealerships. To start off, I have been a Lexus owner for many years. Your Lexus dealership is absolutely fabulous. From service to sales, they receive 4.5 stars. They are polite, quick, knowledgeable, and curtious. I believe we can both agree that Lexus is a top notch vehicle, but what keeps the customer coming ... read more
I bought my BMW X3 CPO from this dealer in Aug. The sales guy I dealth with was good until I he sold me the car. He told me the interest rate would be around 6% I have excellent credit. However it turns out 8% when I got the paper work. Even the price he gave the car at was more than the online advertised price (I shd have seen the online price before going to the dealer)however they have different prices online and at the dealership so check out the price online before you go if you wish to go to this dealer. I was promised... read more
Business response:
Thank you for taking the time to share your story with us, we are truly sorry to hear about your experience at Prestige BMW. We invite you to contact us via phone or e-mail so that we may gather more information regarding your sales experience and take this opportunity to learn from our mistakes. We are committed to providing you with a world class ownership experience and hope you'll allow us to earn both your business and respect once again.
Poor customer service. We got our pre owned bmw there and of course on the sales process they can be the nicest people because they need to sell the car but when it came time to send the registration they sent it via fed ex without even requiring a signature when it was delivered so the inevitable happened....our license plate and registration was lost because it was left in the front door of our house. I called them telling them of the situation and a day passed without any return call of how they will resolve the problem. ... read more
I did not have a good experience with Prestige BMW in the Sales AND Service Department. First of all, when I went to buy my new BMW, the salesman kept on trying to rip me off and gave me a terrible deal. He came of as very rude and unwilling to work out a reasonable deal. I soon left and bought my car at another area dealer. However, because Prestige BMW is near my work office, I decided I would use them for Service. This was a bad mistake. My first severl visits were satisfactory (they did seem a little uncaring, but I can ... read more
I brought my 540 to this location once to have it serviced. The car would hiccup when starting up at times. This dealership does not know what customer service is. They told me the problem was my after market cd player and charged me $100 for diagnoses. They said since the problem is with a non oem product I have to pay for the service. I believed them and drove the car around with the cd player disconnected and the problem persisted. BTW they scratched my car during the visit. I know they did it because I detailed and waxed... read more
It is pretty funny how these dealership disrespect their customers. I for one will continue to echo the comments that no one should do business with this organization until they get it right! My experience was the return of a lease. Car in perfect shape, not only from my mouth but from the inspection. Sal and company proceded to treat me as if I was some junky bringing in a accident ridden vehicle. Let me say this, once again BMW and this dealership has let me down again. BMW becuase they continue to allow delaerships like t... read more
I had a unique experience with Prestige which I must say has made an unforgettable impression. I went through 3 745Li's and though I was accommodated as stated by the dealership with brand new vehicles I must say the management handled the entire fiasco unprofessionally. I may buy another BMW but I am sure not to buy is from Prestige!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 5,083 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.