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BMW
- Automotive
- Ramsey, NJ
About this business
Location details
985 State Rt 17, Ramsey, NJ, 07446, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Made an appointment to see a specific vehicle with Patrick Watt. Got to the dealer at my scheduled 12:30 time, waited 15 minutes to see Patrick regarding the car, and then another 25 (twenty five!!) minutes for them to find the car keys and pull it around for inspection......Glad my time is not important to this dealership. The car was listed in a few places and on Ebay with a retail price of 60K even or Make an Offer. I did make an offer to start at ($5000 less than they where asking) and then Freddy Benitez said sorry they... read more
Business response:
Thank you for reaching out to us and sharing your story. We apologize for the wait time you experienced once you arrived at Prestige BMW – this is not what we consider great customer service and certainly understand your frustration. Is seems there was a miscommunication between two of our sales employees regarding various e-mails that were sent to schedule an appointment for that day. We are terribly sorry that in the confusion you were delayed, as your time is very important to us. Mike Morganstein, our Pre-Owned Sales Man... read more
This dealership provides one thing for your purchase -- regret. Here are a few buyer beware elements: 1) Do not get suckered into StayNu program it is a scam, you will pay your money for no work. 2) They do not give out loaners on Fridays or Saturdays 3) They call and lie about no loaners available prior to long weekends, when you insist on them keeping your prior appoitment schedule and to get you a rental they agree. You show up and discover that there is a parking lot full of loaners. 4) Their employee actually told me th... read more
Business response:
Thank you for taking the time to share your story with us. We truly appreciate you choosing Prestige BMW and apologize for the experience you endured. While we do not guarantee a loaner car, because of the feedback you provided, we're looking into our loaner car program and assessing how we can make it better and more efficient for our customers. We hope to earn your business and respect once again. If you have any questions or more observations about the service that was provided please contact Tony Circelli at 201-258-6041... read more
I bought X5, before money paid everything was nice. after everything was very bad. took me more than two months to get the car and papers due to always some stupid reasons and very non-friendly attention of Mr. Benitez, who put in title the name of truck driver who came to pick up the car. Very non-professional. After I received the car, there was only one key, again, no answers and explanation where are the others key. Could somebody help which authority I have to write to to get this dealership find the other keys or at le... read more
The place is awesome. The first day experience was good and treatment was very good till you buy the vehicle. Sometimes it is posssible they are hiding truth and facts. Once you buy the vehicle, follow up activities were lethargic and complete carelessness. I did not get My license plates and now I am undable to drive the car. Tried to call the numbers, everytime call goes to voice mail. Left message with receptionist and no reply for the message today. I am in stripped situation and do not know to who I should report and ge... read more
Business response:
It was our pleasure having the oppurtunity to speak with you. We were happy to hear that our sales manager was able to help you get everything straightened out with your plates. I also hope it was helpful to have someone in our service department answer the questions you had with your Motor Vehicle Inspection. Feel free to contact us back directly if there is anything else we can do for you!
I am the owner of a 2010 550GT which are equipped with a defective product. Namely Run Flat tires. I recently hit a small pothole resulting in a blown tire with absolutely no rim damage. I drove the car to the dealer where I purchased the car only to be told that they did not have a replacement and it would take up to two weeks to obtain one. That is unacceptable!! The subject tires are much more prone to failure as I was told. I'm planning to consult an attorney to ivestigate a class action. I have not had any prior experie... read more
Business response:
Thank you for taking a moment to share your story with us, we know your time is valuable. We apologize for not having the tires in stock at the time of your visit. Our Service Department is not only committed to customer satisfaction but customer safety as well. That is why we were happy to help you on November 10th by replacing your tire at no cost to you. If you need any further assistance, or have any questions regarding tire safety, please contact Tony Circelli our Service Manager directly at 201-258-6041.
OK, I just want to be clear that my salesperson was very friendly and helpful but what I witnessed of this Mike Morganstein was enough to turn my stomach. I grew up in Mahwah and have always admired Prestige BMW and looked forward to the time that I could walk in there and buy my first BMW. I was greeted nicely by the receptionists and by a very nice salesman. Started out wonderful. The offered me coffee, juice, snack, whatever I wanted. Facility is wonderful. I was looking to get an X3 and my sales person could not have bee... read more
Business response:
Thank you for taking a moment to tell us your story, we are happy to hear that in the end you found the vehicle you were searching for at the price you wanted. We know your time is valuable and truly appreciate your comments and honesty as they help us understand what we do well, but more importantly how we can improve. We know we have a ways to go before we earn your respect and your business once again. We'd like to invite you to contact our General Sales Manager, Curtis Aldershof, at 201-327-2525/ EXT: 6019 so that we may... read more
I don't know whether or not to recommend this dealership. I found a nice cpo 2009 328i for a fair price. The car was posted on the official BMW cpo website and eBay. Freddy called very promptly and I was ready to come in to purchase it, but he said the car was not cpo and told me he would call back to confirm. Fast forward 9 hours and a voicemail to his cellphone, still no answer. Not sure what's going on, but I am about to give up and spend my hard earned money else where. Update: He called me back and said the car was sold... read more
Business response:
We apologize that your experience with Prestige BMW was less than perfect. With over forty years of being in business and serving the tri-state area, we pride ourselves on giving ever customer the very best service. We are always happy to hear that customers who looked through our vast inventory of vehicles are able to find automobiles that meets their needs and at a fair price. Prestige BMW is a volume center and with more than 25 Client Advisors working to place customers in vehicles. It is incumbent on customers to make a... read more
I'm utterly annoyed by this dealership. Yes, the showroom is great and beautiful. The wait for a salesperson was lengthy. If you're hoping to be able to wrap up within an hour, don't count on it. The wait alone is going to exceed 30 minutes. However, once you sign the contract, you will be rushed out to the door. They will call your insurance company and modify your insurance in hope to "save you time". urrgghh.... Then I went online to make an appointment. The online service as of few months ago was fabulous. They have all ... read more
Overall it was a good experience. Staff very friendly and accomodating. The salesman and manager agreed to my price and prepared the car for delivery in a timely manner. I didn't care for waiting over an hour just to pay for my car and receive the necessary paperwork. The dealership needs to staff more help in this area.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 5,083 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.