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BMW
- Automotive
- Ramsey, NJ
About this business
Location details
985 State Rt 17, Ramsey, NJ, 07446, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Hi, I am in a process of also writing a complaint to BMW USA. I figured I write one on your website too. I purchased a BMW at your dealership. My experience was not the best. Initially, I thought, the dealership was good and I was treated well, but now if I think back it was just a typical dealership, nothing to be prestigous about. On my BMW, I was given no discount (Even $1) on a $20,182 car. I eventually did get to buy the car for $19,835 (Thanks to the SW updating the price on the car). I think my experience wasnt bad un... read more
BEWARE!!!!!! I was one of those guys who purchased a car in October of 2010 because of supposedly a good promotion. I picked the first three months payment credit. Guess what?!!! A month later I got the bill. Mr Sean Holmes told me before I signed the contract that I might get a bill but should this happen just call him and he will settle the problem. So I did call Mr Holmes several times... left voicemail several times but never got a call back. When I finally get the chance to speak to Mr Homes, his response was "I will de... read more
Use this dealer you had better check the financing calc's very carefully. They tried to pull a fast one on Euro delivery pricing - and even when called on it refused to acknowledge their deception... Hence the deal went elsewhere on terms recognized by BMW FS
I found my vehicle online and then contacted the dealership to set a deal in Sept. After I picked up the vehicle I noticed there wasn't a manual. I called the Sales Rep immediately and was told she would have one sent down with my plates being I live more than an hour away. I received the plates and my registration with no manual. I called several times to my Sales Rep and never received a call back. I then called and ask to speak with someone else, I believe his name was Keith. He asked for a good contact number and he woul... read more
dealer tI was looking for a used vehicle on line and saw that your place had exactly what I was looking for. I spoke with the wice, once at around 930am and then again at 11am and was reassured that the vehicle was not sold. I live over 60 miles away from your place. It took me over 1 hour to get there. I waited over 1 hour to get help because the dealer was helping someone else. After they were done with that customer, they told me they sold the car. The disappointment was tremendous. I did buy another vehicle but the feeli... read more
A copy of my letter to BMW explains the reason in detail: Some years ago we had a pleasurable experience purchasing a 7 series BMW, which we enjoyed for many years. Recently when we made the decision to purchase a new car we decided to trade our S series Mercedes in for a new 7 series BMW. After researching and shopping around we finally found the vehicle that we felt met our needs and we would like to own. We located the car in North Jersey at Prestige BMW. We negotiated a price with the salesman, David Kramer. Previously w... read more
Business response:
As the general manager of Prestige BMW, I regret that we have fallen short of this customer’s expectations with regard to their BMW purchase. It is important to note however, that the author of this review is not the customer; rather the “reviewer” took it upon himself to illustrate his interpretation of the actual customer’s purchase experience. The customers themselves, to date, have not contacted us with a complaint. I personally review any and all comments made about Prestige BMW, on this website many others. And while I... read more
Deceptive Addition of Charges on BMW Fincial Statements. Lack of Honesty on informing you what BMW will extend credit. Prorating of of reimbursement for cancelled insurance with total disregard of the printed policy on the Financial Agreement or Insurance Agreement. Do not answer calls and are always to busy . Can never Reccomend!!!!!!!!!!!1 STAY AWAY!!!!............Beware!!!!
The short of it is that the service department, charged for parts not replaced, work and repairs not made at or or not made completely. After my 323i stalled out I foind out when I went to an independant, that although over the years, I had been changed a few times for replacemnt of the fuel filter, the fuel filter was original to the car! In fact a lot of things they calimed to have done and "repaired" and charged excessively for was never done at all. Anytime the car would be left overnight it would have an added 60+ miles... read more
Charges for parts repairs not made and also makes false claims of reapirs needed, then never does them. This dealer service department are outright thieves, some time after the services they allgedly charged for, I found out they charged for repairs never made and parts not replaced. After stalling out one day on the hightway, I took my 323i to an indie BMW service shop and the indie repair shop promtly infomred me the fuel filter that was to have been replaced. It still had the factory part. The first time it was to have be... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 5,083 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.