BMW

stephen5389 

on DealerRater

6 years ago

"Child away from from go in for a simple oil change" How does a child away for college get taken advantage for a simple oil change? Look at YELP for the answer! $414 later for a oil change and the famous UPSELL!!!! 

Dwight E Schwartz 

on DealerRater

8 years ago

I had to wait one year and three months for a airbag safety recall to be performed. They kept telling me that they haven't received the replacement airbags. I finally received a letter (after 1 year and 3 months) stating that the parts (airbags) were in and to set up an appointment for replacement. My appointment was yesterday, at which time they only replaced one of the front airbags even though both were on recall and had to be replaced. This is totally unacceptable. Only half of the repair was completed. I asked why they ... read more

Dwight E Schwartz 

on DealerRater

8 years ago

I had to wait one year and three months for a airbag safety recall to be performed. They kept telling me that they haven't received the replacement airbags. I finally received a letter (after 1 year and 3 months) stating that the parts (airbags) were in and to set up an appointment for replacement. My appointment was yesterday, at which time they only replaced one of the front airbags even though both were on recall and had to be replaced. This is totally unacceptable. Only half of the repair was completed. I asked why they ... read more

Helenkwok1973 

on DealerRater

8 years ago

Buyer's beware! I just bought a certified bmw. I was rushed into taking delivery of the vehicle. I told the salesperson I want to pick up the car next week when It's ready. He insisted it was ready. The car has a big scratch which was promised it will be fixed. 2 weeks into taking possession and no one reach out to me. When I brought my car back a week later for detailing that was promised, I was promised a loaner's car. Not only there was no loaner reserved, I was embarrassed. Adding insult to injury, I was giving a big pic... read more

bmauro 

on DealerRater

8 years ago

LEASED A PRE OWNED 2016 320XI AND OUT OF NO WHERE MY CAR STARTED SWERVING AND I HEARD A KNOCK. THE CAR WAS HAD 4000 MILES WHEN I LEASED IT LESS THEN A MONTH AGO I WAS SOLD A BAD CAR. BMW MOUNT LAUREL WONT DO ANYTHING ABOUT IT. MY SALES REP JB WAS AWESOME AND IM SURE HE DIDNT DO THIS INTENTIONALLY BUT HIS MANAGER IS DOING NOTHING ABOUT IT. THEY CLEARLY DONT CHECK OVER THEIR CARS BEFORE THEY SELL THEM I AM LIVID 

Rambone1 

on DealerRater

9 years ago

I PURSCHASED A BMW 750LI FROM MT Laurel BMW AND WHAT A JOKE THIS HAS BEEN. My car has been in the shop 5 times since I bought it. 1 month after purchasing a CERTIFIED BMW, the car needed $2000 worth of tires. I called BMW North America because they are working to get me out of the car. I figured I would reach out to MT Laurel to see what they can do to help me, they have since offered me $10,000 less then what I purchases the car for. I have not really drove they car, They are telling me they need to include a $1500 "house p... read more

ALLL 

on DealerRater

12 years ago

It blows my mind how little regards Mark has for a repeat customer. I purchased my new 2011 X6 from him through the internet, felt he was surprisingly arrogant in person, but professional. He imparted a sense that high end luxury vehicle sales are essentially recession proof where he need not grovel for deals or referrals. Three years go by, I attend a BMW test drive event this summer. Saw he was still around and informed him that I was interested in the 2014 5 series when it became available in the showroom. Also reminded h... read more

golfpro17 

on DealerRater

12 years ago

I was in the area, so I called BMW Mt. Laurel to see what their schedule was like to get an oil change. It was 2:15, and I was told that as long as I arrive before 3:00, I could just drive in and they would service my car. So I arrived at 2:40, and informed the service advisor that I needed an oil change. He went to his desk, spoke with four people who were standing around doing nothing, came back and said that they were too busy, and sent me on my way. (By the way, I also had a gas cap issue - he didn't know if he had the p... read more

silvestromattia 

on DealerRater

12 years ago

i brought my 2006 330cic to have the radio serviced the sound was working but no screen.when they called me the radio wasn't working at all and they changed a radiator reservoir with out my permission,the radiator wasn't leaking! they could't find a radio for my car bmw stopped making parts for it remind you the car is only 6 years old.they eventually found a used radio and installed it they did give me a loaner for the week.