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BMW
- Automotive
- Mount Laurel, NJ
About this business
The BMW Group company profile. The special fascination of the BMW Group not only lies in its products and technology, but also in the company’s history, written by inventors, pioneers and brilliant designers. Today, the BMW Group, with its 31 production and assembly facilities in 14 countries as well as a global sales network, is the world’s leading manufacturer of premium automobiles and motorcycles, and provider of premium financial and mobility services.
Location details
1220 Route 73, Mount Laurel, NJ, 08054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
I took my 328xi in to have a diagnosis done because the AWD failed and the steering wheel was off center. My experience was less than satisfactory. I was treated as though I did not matter because I am a twenty year old female. I brought the car in at my scheduled appointment time of 9 o'clock on a Saturday. I spoke with the adviser and he said he would be in touch with me throughout the day regarding the problem. I assumed the work would be covered either by the CPO warranty or the secondary warranty that I purchased. That ... read more
I never recommend this dealer to my friends or anyone. Once I purchased an used 2011 BMW 528i here, I realized that steering wheel shakes alot on the highway. According to inspection at another BMW dealer in PA, they said the car had two bent wheels. I requested to the sales person/manager at Mt. Laurel in order to replace the wheels with new one but, they ignored my request and just straightened the wheels and still my car vibrates over 50mph. The sales manager are just ignoring me after complain. he is not professional.
THIS DEALERSHIP SHOULD GET RID OF ALL THERE INVENTORY AND SELL KIA'S!! THIS WAS MY 2ND AND LAST VISIT HERE. I RECENTLY VIEWED A VERY BEAUTIFUL 2009 X5 WITH 42,000 MILES W/3RD ROW AND NAV PACKAGE... WE NEGOTIATED BUT I WAS NOT COMFORTABLE WITH THE PRICE SO IT WAS NO DICE BUT I DID TELL THEM TO LET ME KNOW WHEN THEY GOT ANOTHER 2009 IN AND I WILL DO WITHOUT THE 3RD ROW. TWO WEEKS LATER I GET A CALL TO LOOK AT A 2009 (NO 3RD ROW, NO RUNNING BOARDS WITH NAV AND MORE MILEAGE) I GO TAKE A LOOK AS THIS VEHICLE BECAUSE IT HAD LESS..... read more
I am posting this as a warning to others. I normally assume nothing out of the ordinary when dealing with car dealerships, because they all seem to be unethical and to a certain extent, I expect to be screwed over, but my experience with BMW of Mt. Laurel was so bad I feel compelled to share my story in the hopes that others will understand why it’s imperative to never do business here. Folks, if you want an accurate assessment how a dealership treats its customers, please understand that reading the “good” reviews will give... read more
This dealership damaged my vehicle while in service for regular oil change. They shorted the CIC unit, which is the enitre navigation, bluetooth, entertainment system. After consistently arguing with them, i was finally able to get a NEW part in my vechile becasue otherwsie they put a remanufactured unit. They kept my car for 3 months and still they are not able to fix it compeltely. Now they state that they dont know how to program the software to fix bluetooth sync. They have also refused to provide a apology, loaner vehic... read more
I talked to one of the sales associate about a BMW 5 Series car on the phone and he offered me the best price on the phone. He suggested I come to the dealership today and I went there only to be disappointed. The horrible experience was with the New Car Sales Manager by the name Artur. First of all he said he could not give the car for the price the above sales associate had offered me. Then he said he cannot make a deal unless I take a test drive (This is one of the weirdest thing I have heard). So I took the car for a tes... read more
This dealer has time and time again failed to take notice of my needs as a repeat and Valued customer of BMW. It pains me to no end how this dealer seems to let the best deal for the customer fall short of closing the deal and almost guarantying return business but most importantly referrals. I am a proud owner of an 2008 E92(M), 2008 E60 (M), 2008 E66 and when I came to pick up a GT550i for my wife, the sales team let me down once again. It was all a matter of simple interest. Well, it was a lack of interest to close the de... read more
It's an arrogant attitude that pervades the entire service department. Loaners are scheduled two weeks in advance and then not available. Work is not performed until the problem worsens and another visit is required. It's a lot of hurry up and wait and wait and wait. The service experience for the customer is not BMW quality. An "undercover boss" episode would be eye-opening for them.
In the past three months we have contacted the BMW dealership reguarding paint chips comming off from the bumper on the front of the car. We have made multiple calls and a few trips. The first time we went to the dealer they looked at the car and told us that the paint is chipping because the bumper had been repainted. They said that they will look into their records for receipts about the paint job and that we will have to come in again when the district manager comes in at the beginning of next month. Beginning of next mon... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 2,223 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.