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BMW
- Automotive
- Sudbury, MA
About this business
Location details
68 Old County Rd, Sudbury, MA, 01776, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
"This is amazing." Henry Ding is a great car sales person. We brought our first BMW 335i xDrive from him 10 years ago. Last month we decided to buy a new BMW X3 xDrive i30 and trade our 10 years old 335i. The entire process was very smooth, and we enjoyed our new X3 now. During the purchasing process, at one time I asked him that there might be a mistake in the price. He said that let’s recalculate it. If he made a mistake he would correct it. It turns out I made a mistake in the calculation. Henry is very professional. He k... read more
"First Class Service " Robert was great from the appointment making to the car being in to service. I was updated several times with updates and pick up time . I was goven a loaner car and it was the easiest service visit ever . Dropped it off and picked it up with nothing I was not notified about and the quality of everything was top quality. Robert followed up with me several times via text and email to make sure I loved the work and my car . I can’t rave more about the team at Herp Chambers! They are great!
Business response:
Thank you for your review. Pleased to know that you had a positive experience bringing your car in for service, and are happy with the work performed. We thank you for your business and look forward to assisting you in the future. -Pranav Gill, General Manager.
"Excellent experience, 5 star rating for customer service" Excellent experience at Herb Chambers BMW of Sudbury. I would strongly recommend them if you are looking for a new car and am sure your search would end there. They will do whatever it takes to ensure you are happy and well taken care of. Amazing, caring and helping are just a few of the words I would use to describe them! Pascal is the man! Right from our first visit till we had the car, he was always there to ensure that we get what we wanted. Superb customer servi... read more
Business response:
Thank you for taking the time to write such a great review. I am pleased to know that you had a positive, 5-starexpereince with us. We always want to provide our customers with excellent customer service, and I'm glad we did just that for you. We appreciate your compliments, and I'll be sure to tell the team! Always a pleasure- Pranav Gill, General Manager.
"Always pleasant and does the right thing" I have the best service advisor - Ken Meltzer. He has always advocated for me and made sure my car was fixed perfectly and I felt happy with the outcome and know that my car is maintained the best it can be and I know I am driving a safe vehicle. Also, it is always a pleasant experience there - which has not been the case at other dealerships. Thats why I stay here!
Business response:
Thank you for your review. Happy to know that you are pleased with the service and enjoy working with Ken. He is a great asset to our team. I'll be sure to pass this along. Best, Pranav Gill, General Manager
"Ken Meltzer is "Mr. Service." " Kenny Meltzer's top job objective is to create and maintain satisfied customers. He addresses every issue as if it were about his own vehicle. My most recent visit was unscheduled and impromptu. Kenny found a way to fit me into the hour I had available, and completed all my my service needs. Herb Chambers' organization is fortunate to have Ken Meltzer in a customer-facing position. He is your best advertisement.
Business response:
We are very fortunate to have Ken, he is a great member of our team. Thank you for your feedback and compliments to Ken. I'm happy to know that you have received 5-star service. Best, Pranav Gill, General Manager.
"fabulous Salesman" I found Manny to be extremely knowledgeable about the product,extremely helpful with regard to getting the deal done, accommodating my schedule and needs, very upbeat , his positive attitude made my experience with BMW of Sudbury the best car buying experiences I've ever had. My wife assisted us in making the decision and she too shares my opinion of Manny
"Great experience" My wife and I recently purchased a car from Alex Robbins and are loving it. Alex found my wife and I wandering around in the parking lot he stopped to chat with us and took the time to get to know our needs without pressure or expectation. He eventually found exactly what we were looking for, arranged to have it come in so I could drive it despite it being a loaner, managed to pull it from the loaner fleet and get it ready on a tight timeline, and delivered the car. He provided his cell and was incredibly ... read more
Business response:
Thank you for taking the time to write this review. I am happy to know that Alex provided you with the 5-star service that you deserve. We hope you are enjoying your new vehicle, and we wish you many happy miles. Best, Pranav Gill, General Manager
"Manny D'Ambrosio - Fantastic Professional & Very Patient" My family and I were in the market for another vehicle and weren't sure where to start. Manny D'Ambrosio was amazing! He really used the white glove service to find us exactly what we were looking for. Car shopping can be frustrating and never ending but Manny did a great job helping us throughout the entire process. I will be recommending family and friends to this dealership; as well as other Herb Chamber dealers as they truly do stand by their word. Andrew and Kyl... read more
Business response:
Thank you for taking the time to write such a great review. We appreciate your feedback and I'm pleased to know that you had a great experience with Manny, and the rest of the team. We hope you are enjoying your new car. Best, Pranav Gill, General Manager
"Wilson Dowridge - A Real Customer Champion!" Sudbury BMW has a real customer champion in Wilson Dowridge. His professional advice was instrumental in selecting our 2015 X1 over competing brands. He was very helpful and patient in explaining the car features, and careful not to pressure any purchase. True to his word on being available to us 24 x 7, Wilson came through on resolving a minor vehicle issue, and enabling a warranty extension to ease any concerns. Wilson is very responsive to his customer's needs. I would not hes... read more
Business response:
Thank you for taking the time to write this review. I appreciate your feedback and compliments to Wilson. I am happy to know that you received the 5-star service that you deserve. Hope you are enjoying your X1. Best, Pranav Gill, General Manager.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 3,361 reviews.
When is BMW open?
BMW is open now. It will close at 5:00 p.m.