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BMW
- Automotive
- Sudbury, MA
About this business
Location details
68 Old County Rd, Sudbury, MA, 01776, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
"Sudbury BMW and Brian Fryes in Service are terrific" Have known Brian ever since he joined the Sudbury BMW service team back in 2015 or 2016. Was immediately impressed and was bummed at the time I had an older out of warranty car I had to service elsewhere. Got a new 2018 X3 now and delighted to be back with Brian. He's definitely a car man's car guy who knows his stuff
Business response:
Thank you for your review. Happy to know that you enjoy working with Brian. We look forward to your next visit. -Pranav Gill, General Manager.
"Most professional service adviser I've dealt with." I wanted to thank you for your excellent care and customer service. Ken made my service experience a joy and I appreciate his professionalism and taking the extra time and care to ensure all my concerns were met. Although I may not agree with some of the ways the company addresses issues and charging practices, he has been at most professional and a great asset to the company. Looking forward to deal with him as my go to service adviser in the future.
Business response:
Thank you for your feedback. We take our customer's opinions very seriously and will take this into consideration. Great to know that you enjoyed working with Ken, though! He is a great member of our team. We look forward to servicing your needs for years to come! -Pranav Gill, General Manager.
"Wow!!! Very impressed. Ken Meltzer was outstanding!" I bought my BMW at a different dealership, but when I needed service, after visiting Shrewsbury BMW, I came to Sudbury instead. I was absolutely blown away by this dealership. Most of all, service was absolutely outstanding. Ken Meltzer, was my service manager. He is a straight shooter, very knowledgeable, attentive and personable. Because of him I couldn't have felt any better after leaving the dealership with my AC condenser replaced (job neither small nor simple). The ... read more
Business response:
Thank you for such a great review! Happy to know that we were able to fix the problem with your vehicle, and return your car in tip top shape. That is exactly the kind of service we strive for! We appreciate your business and look forward to assisting you in the future, should you need anything at all. Best, Pranav Gill, General Manager.
I recently dropped off my 2015 BMW328 Xi for a spring service check-up based on a dealer promotion offer I had received on-line. Shortly after I arrived Bill came by to discuss the work and asked what service I wanted performed. He pointed out the offer I had selected would not only not do what I wanted but also that I didn't need based on the vehicle service records. He then arranged for the services I wanted to be performed under my service contract at no charge. I also had a number of questions not related to that day's s... read more
Business response:
Thank you for your feedback! Bill is a great member of our team, and I couldn't have said it better myself- a great representative for us! Happy to know that your experience with us was a positive one, and we hope to assist you in the future, should you need anything at all. Best, Pranav Gill, General Manager.
While returning a car can be time-consuming, ROMAN MEDYNSKI (pre-owned sales manager) made the experience quite pleasant. He patiently explained the process, tried to make the wait time as bearable as possible and was most affable. I will definitely be dealing with him in the future!
Business response:
Thank you for your review! Pleased to know that Roman was able to provide you with such a pleasant experience. We understand how stressful things like this can be so we are always looking for ways to make it more enjoyable! We look forward to assisting you again in the future! Best, Pranav Gill, General Manager.
I dropped my 8 year old BMW off on a Sunday afternoon without an appointment. Bill Kramer called me the next morning before I had an opportunity to call him. Not only did he patiently debug the problem, but he found and fixed a few other things that needed work. He communicated often and well with me, giving me choices and recommending some approaches to reduce costs. The car was ready, nice and clean, when promised. Bill is a true professional, and you can't do better for BMW service.
Business response:
Thank you so much for your feedback! I'm happy to know that Bill was able to assist you with such great service! He is a great asset to our team. Thank you for your business. Best, Pranav Gill, General Manger.
Henry Ding is the best sales professional in the business. He is professional, polite and takes a no nonsense approach to the car buying process. This was my 3rd purchase from Henry and I would highly recommend him to anyone considering a new BMW.
Business response:
Thank you for sharing this great feedback. I'm so happy to know that Henry was able to assist you with your 3rd purchase from our dealership! Thank you for sharing and we look forward to providing you with 5-Star service again in the future. Best, Pranav Gill, General Manager
I have been working with Bill Kramer Service Advisor at Herb Chambers BMW of Sudbury for several years. His professionalism, technical knowledge and customer service expertise is exceptional Thank You Very Much
Business response:
Many thanks, for this terrific feedback! I'm delighted to learn that you enjoyed working with Bill for so long. Please don't hesitate to reach out if we can assist you in the future. Best, Pranav Gill, General Manager
I really didn't want a new car but it was time. I had bought my BMW X3 at Herb Chambers BMW in Sudbury in 2009 and had it for 8 years. I just wanted to look and see what they had on the lot. The salesman, David Loftus, was great! He was so patient and didn't pressure me at all. I have been to other dealerships and always get the pressure salesman. That never happens at Herb Chambers BMW in Sudbury so I came home with a 2017 BMW X3 - the same car only 10 years newer. Thanks Herb!! Wendy Westman
Business response:
Thank you Wendy, for taking the time to leave us a review! I'm so happy to know that you enjoyed working with our team. An upfront, honest, pressure-free approach is always our goal. David certainly exemplifies that! Thank you again and enjoy your new X3!! Best, Pranav Gill, General Manager
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 3,361 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 8:30 a.m.