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BMW

4.5

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Location details

391 Route 22 East, Springfield, NJ, 07081, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 8:00 p.m.
Tue9:00 a.m. to 8:00 p.m.
Wed9:00 a.m. to 8:00 p.m.
Thu9:00 a.m. to 8:00 p.m.
Fri9:00 a.m. to 8:00 p.m.
Sat9:00 a.m. to 6:00 p.m.
Sun8:00 a.m. to Midnight
4.52,736 reviews
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manvee1's profile image
manvee1 
16 years ago

JMK BMW Springfield NJ hell/rip off. Had problems with the auto display for the transmission on the dashboard. The ‘D’ disappears after 10 mins of driving. And the passenger-parking mirror fails to tilt in reverse once display starts messing up. Took it to JMK Springfield Nj. 1st day they said they were 2 busy and couldn’t touch the car. I had to call them to find that out after hours of waiting 4 their call. Brought it back next day. Service personnel called me few hrs later to tell me that he has got good news for me. (Wha... read more

famchoe's profile image
famchoe 
17 years ago

It is too bad the rating doesn't have "- (negative)". We serviced serveral times with JMK for our two BMWs. This is the second time we encountered the similar unfriendly and rude attitude and after-service problems from JMK. When we report car problems, their first repsonse always, "(you don't know how to use the car)" instead of looking into the problem. my heater was not working because the thermostat controller was broken. They first told me that there is blue dots and red dots in the vent to control the temperature. HA! ... read more

GMLENTINI's profile image
GMLENTINI 
17 years ago

After leasing 4 vechiles from JMK this August 2008 we order a 5th vechile. We take poesession and shortly after I start expirencing a vibration/hestiation problem. While I'm driving on the highway, I can feel the car hesitating. I say to myself, this is not right something is wrong. I bring it to the service dept and of course they will fix it. I get it back and again it happens. OK, I call them again, same problem, needs service. Hummm, now it's a coil of some sort. Just fix it I say. Well, it happens a 3rd time, what the h... read more

reggymarticus's profile image
reggymarticus 
17 years ago

Where should I start? I had an accident with my car which was not my fault y the way. I took it to the body shop and they so called fixed it. After a couple of days it started to rain and my car started to flood inside on the driver side and the dashboard started blinking all the lights. I took it back to JMK they said they didnt do anything Liar ( Tommy the manager Scum of the earth JMK body shop). They found out that they forgot to plug something after they fixed it.He told me that they were no wires under the carpet on th... read more

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paweldm 
17 years ago

This was my second purchase from this car dealer, I will never recommend JMK again. I purchased a brand new BMW, with warrenty that BMW offered. I received a warrenty card in the mail, with a date of service 7 months prior to my actual service date. On the day of my purchase, I was not informed that my warrenty was cut short. (GREAT JOB SALES). JMK has offered me another three months and five thousand miles- well thanks but where is the other four months...... Great way to treat a returning customer!!!!!!! The customer servi... read more

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mcmlan 
18 years ago

Have 2002 BMW Black X5 which we purchased Pre-Certified in November 2005. All Pre-Certified cars are supposed to have been put through a 140+ point inspection. One week after we had the car, the car needed oil, the oil was dirty, car needed windshield washer fluid and windshield wiper blades. Had to take a day off from work to bring the car back. Car seems to burn oil and has been in shop numerous times and itusually takes two-three times before they fix the original problem. When I needed brakes and an oil change, we were c... read more

radel's profile image
radel 
19 years ago

I asked for an Internet quote for a 07 BMW X5. I was given a quote of 56645 based on my option packages. I asked Adrian Turek (Sales) to confirm via email which he did. I even responded to verify that his prices includes all my options. He did confirmed via email. However, when I a got the Retail Order, the price stated is $3600 more than my internet quote. I asked Adrian why it is diff. He said that he may have missed an option but it wwas listed on the Retail Order. I talked to Sal Gerbino the GM. Only offer I got from him... read more

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tongyu 
20 years ago

I sent the car in for body work, and asked them to look at a fallen A/C button. They told me I have to have the entire A/C panel replaced, no way to replace a button, which will cost over $500 for parts only. Without my consent, they installed the new panel. I asked them to remove it since I don’t want to spend this much to fix a button. After I took the car home, I realized the light behind the fallen button is not lit any more, they must’ve disconnected/damaged the LED behind the button during the install/uninstall process... read more

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rikrok 
21 years ago

My wife and I made an appointment 6 days b4 to test drive an '05 x3 and a 3 seies sedan. The salesman Michael Bromgren told us that the Monday was his day off but he would be there at 5:30pm to greet us and have the cars ready for showing. On my only day off to see cars I picked up my wife, after her day of work and took the hour or so drive to see the cars. We sat at his desk and guess what ? HE STOOD US UP! About 20 min. later someone noticed we were sitting there and asked us if we were being taken care of. We told them t... read more

Frequently asked questions about BMW

How is BMW rated?

BMW has a 4.5 star rating with 2,736 reviews. 

When is BMW open?

BMW is open now. It will close at 8:00 p.m.