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BMW
- Automotive
- Springfield, NJ
About this business
Location details
391 Route 22 East, Springfield, NJ, 07081, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to Midnight |
I went in to buy a 2013 pre owned 3 series and paid a bit over the price based on the packages and specs on the car. But we also purchased the additional tire and wheel protect for 4 years for $4k and were told we could get the whole set of tires replaced 3 threes if they were worn out. After driving the car for a week, the breaks started to get soft and I had to press down all the way down to stop the car. Took it and they said it had no problem. The car had no inspection sticker on it and I WAS GIVEN A TICKET for their mis... read more
I purchased an M6 from them one month ago. The car has been in the shop three times. I spoke to four managers and asked them to cancel my deal or put me in a different car. They would not agree to do so. I'm paying a lot of money for a car I can't drive. They had the car for 10 days; still no update. I will never buy a car from them again and this will be my last BMW. They are thieves. Whomever reads this post; I strongly recommend you go elsewhere to buy a car.
I leased a 2016 BMW from this dealer in July. I made a previous review about the horrible service I got from the service department for simply having them put on my license plates. The young valets that worked there were so unprofessional and rushed me in and out like I was a bother. They were rude and told me they had washed the car but it was filthy. Which I was told I could get it washed anytime. Now 6 months later my BMW with only 3,000 miles started giving me issues. The seatbelt warning came on but no one was in the se... read more
Recently leased new BMW 320 I. The deal wasn't satisfying but you can't blame the dealer for that right. "Client adviser" Rashad Watson was friendly and helpful at the time of sale. Everything was supposed to be good if I didn't have to call them back in two weeks with some issues. I've called numerous times, left messages for sales manager and salesman but no one called back. Finally I was able to call Mr. Watson on his sell phone. After explaining my issue he said "let me work on it and I will call you back in half an hour... read more
Went in to purchase a pre owner 2013 BMW 335i xdrive with 27,800 miles but they talked bout the car like it was fully loaded. The car didn't come any packages or anything at all but it was my mistake and I overpaid for it. After owning the car, it didn't have the inspection sticker, as the dealer is supposed to have it on the car, and I was not given a pink slip to indicate that I should get a sticker within 14 days. For that, I received a ticket without knowing that the dealer is supposed to provide it u too the police offi... read more
Business response:
Thank you for sharing your comments. We are sorry to hear your experience with our dealership has not met you expectations. Our top priority is to always make sure our customers receive the premium BMW experience our customers deserve. We are taking your feedback seriously, and would like to speak with you further. If you could please reach out to us in person, or private message your contact information, we would be more than happy to contact you soon. We truly do appreciate your business, and look forward to speaking with ... read more
I purchased a vehicle from Art who was fantastic and I do love the vehicle. He made my experience so comfortable and everything went smooth. However I waited over 3 weeks for my plates until I contacted the dealer. I then received an email Sunday 8/13 when my temporary expired on 8/14. I drove to the dealer to pick them up and was told to pull into service for them to install the plates and get a car wash which is a free service. When they brought my car back it had a mark on the hood and looked like it was not washed. I tol... read more
Business response:
"Sharon, My name is Brad Vaill, and I am the Guest Relations Manager for BMW of Springfield. I would like to thank you for the kind words you shared regarding your experience with Art. He is an exceptional client advisor, and genuinely cares about his clents' experience at our dealer. We do in fact outsource our valet service, and we will continue to carefully evaluate their performance as a part of our team moving forward. Our ownership group has owned and operated Lexus of Route 10 for 4 years now, and we are looking to br... read more
I purchased my vehicle from JMK BMW in 2014. I have used them (on occasion) for covered warranty repairs; and now I remember why. I recently had a warning light come on that stated "parking light malfunction". I called the dealership and was told it was just a parking light that burned out and that it would cost $24.00 to replace. I informed them that I also needed my windshield replaced (for a second time) due to being hit by multiple rocks. I informed the rep that I had paid approx. $960 for the previously replaced windshi... read more
Business response:
Ms. Flynn, On behalf of BMW of Springfield, I would like to apologize for the error regarding the estimate provided for the replacement of your windshield. The individual who first made the appointment for you incorrectly assumed that because you had your windshield replaced previously at another BMW dealership, that the pricing would automatically be the same. What he did not know, was that Flemington BMW uses a vendor to install windshields, whereas at our dealership, technicians perform these installations. That is the re... read more
I was sent a "use tax" bill from the state of pennsylvania after leasing a bmw from then "JMK BMW", I had several questions regarding this tax as it was my first lease and first vehicle from out of state. I have been trying to receive assistance and get some questions answered from BMW of Springfield for over two months now. After several voicemails were left in finance, I have given up and decided to share my experience. I will not be returning to this dealership nor will any friends or family. UPDATE: As of 3/1/16 my probl... read more
Business response:
Thank you for your feedback, Cole. It is unfortunate that you have been having issues with our finance department. We strive to always go the extra mile for our customers to ensure their complete satisfaction. We are glad to hear that Tom Denapoli has reached out to you to help resolve this matter. We truly do appreciate your business, and please let us know if there is anything else you need. We hope you are enjoying your BMW, and having a great day.
Went to dealership on 6/19/13 to view an advertised AutoTrader 2009 BMW 328I. We were waited on by a very nice sale person named Jess. After reviewing the BMW, Carfax, and test drive, we left to go home (a 340mile round trip). After discussing this BMW for several days we made a decision to purchase this car over the phone and arrived on 6/26/20013 with a bank check to complete the sale, based on how this car had been represented the first time. Imediately we were urshered into Jess's cubical and informed that this BMW had i... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 2,736 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.