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BMW
- Automotive
- Lake Bluff, IL
About this business
Location details
407 Skokie Hwy, Lake Bluff, IL, 60044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Knauz is really nice looking dealership, but their sales that I've encountered think too highly of themselves. I was told that there's no negotiations on European Delivery(no discount of ED MSRP), and the discount I was offered on 530i was a lot less than other places. I ended up @ Patrick, and I love it only because of the awesome sales guy that I have there who gives both best price AND service
Taking a casual look at bmw…met sam Picchietti and sells trust well. Rest is history.
Business response:
Sales staff and follow up customer service is very strong. Management is regid and tough on exceptions and somewhat arrogant, at times.
"insulting" "You can even google me. I am 5 star rated." he told me to google him and his overall tone is quite harsh even over email.
Business response:
Thank you for your review and feedback, we truly appreciate it. I am sorry that you have had such a disappointing time with us. If you would like to speak with our Director of Client Relations, Brandy Hardy, she would be happy to talk with you about this issue further. 847-283-6712, or at bhardy@knauz.com.
"Very disappointing and rude" Seems like he doesn’t want to sell cars. Very rude. Didn’t even come out to Show the car. Total wastage of time going there.
Business response:
I apologize for the delayed response, but thank you for your review and feedback, we truly appreciate it. I am sorry that you have had such a disappointing visit with us. If you would like to speak with Brandy Hardy, our Director of Client Relations, she would be happy to speak with you about your concerns and will be able to set you up with one of our top client advisors. You can reach her at 847-283-6712 or at bhardy@knauz.com.
The sales manager Bob Graziano have very bad customer service and very rude way to talk with customers he is not qualify to be in BMW dealer
Business response:
I am so sorry to hear that you had a less than exceptional time with us. It's very strange to hear such negative feedback about Bob, he is one of our best, and is a 5 star employee. Could you please let us know what day you came in? We cannot seem to find you in our system. But we would love if you could please come back in and give us another chance. We hope you have a great rest of your day.
The dealership folder says treat people as you would like to be treated. They mean this, I purchased the vehicle site unseen and delivered it in better condition than was expected.
Business response:
Wow, thank you so much for your feedback, Kurtis! That was quite a compliment! We're so glad to hear that your visit with us was pleasant, and lived up to your expectations! We're so happy that we were able to help you find a car that you love, and the entire team appreciates your kind words! Enjoy your new car, and happy driving!
They sold me a beautiful car. Unfortunately, I can't actually drive it as they have failed to send me the registration or temporary permit. I have tried repeatedly over the last week to convince them that this was a necessary item for me to actually be able to drive the car, but their disorganization is profoundly impressive! For now, all I can do is admire it in my driveway......................................
Business response:
Thank you for bringing this to our attention and we apologize for the inconvenience this has caused you. After speaking with Doug, we understand that there was an error with the paperwork and having it sent out of state to you but all paperwork was delivered today. If there are any further questions or concerns, please do not hesitate to contact us. Enjoy driving your new BMW!
Tisha's explanation of costs is clear. It takes the feeling of uncertainty away. He is patient and respectful. He takes time to type lengthy description that I needed.
Business response:
Thank you for your feedback - we will be sure to pass along your kind words to Tisha!
So it has been 8 weeks since my last communication with Knauz BMW and BMW Corporate. I waited so long because I really believed that they would reach out to me after the last 4 months of getting the run-around. I have been a good Customer for 15 years. And being an ex-saleman of 35 years, maybe I was a little naive. My bad ! I believe that their motto is " Expect the Exceptional ". Really ??? Nearing the end of my 4 year service warranty on my new car, the Customer Service Rep told me that I should buy a service extension fo... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 2,730 reviews.
When is BMW open?
BMW is closed now. It will open at 7:00 a.m.